Gettel Hyundai of Sarasota

Service has always been somewhat slow with subpar communication. The last visit pushed me over the edge – after two weeks (it was supposed to take one) and four consecutive days of calling without a communication. The last visit pushed me over the edge – after two weeks (it was supposed to take one) and four consecutive days of calling without a response, I finally drove to the dealership to pick the car up. They had just started to look at it. I will happily drive an extra 20 minutes to another dealership in the future… More

I was in the car industry for 30 years. Actually worked for Gettel Automotive. My expectations were high & Santiago exceeded them & continues to do that even after the vehicle was sold & le Actually worked for Gettel Automotive. My expectations were high & Santiago exceeded them & continues to do that even after the vehicle was sold & left the lot. That is an excellent salesman. More

Saleman knew the product and could answer any questions All payment options were explained along with the trade in of my vehicle. All payment options were explained along with the trade in of my vehicle. More

Staff members including our sales person Walter were very professional knowledgeable and friendly. Pleasant experience leasing are 5th Hyundai. professional knowledgeable and friendly. Pleasant experience leasing are 5th Hyundai. More

Professional and courteous service but missed malfunctioning door latch on last service visit warranty recall malfunctioning door latch on last service visit warranty recall More

Nice and helpful to work with on the purchase of my new car. Quick to handle my needs. car. Quick to handle my needs. More

Came by to have check engine light on checked. Was told I would have to leave it for 5-7 days which I was unable to do at that time. They did do the electronic check and it came back Cam shaft ( p Was told I would have to leave it for 5-7 days which I was unable to do at that time. They did do the electronic check and it came back Cam shaft ( piston sensor ). I told him I would bring it back when I could lv it for 5-7 days. When I came back to drop off and verify my warranty was still in place at least 3 people during the process mentioned rodents in the engine wouldn't be covered. I found that odd since I have never heard or experienced anything like that. Well I left the car and didn't hear back for 11days and get notified it is indeed a rodent nest. I went there immediately to see the rodent nest they photographed and of course it was gone they said they cleaned it. Long story short there were some words but I agreed to the repair of over 500.00. They keep it another 2 days and I pick it up. Less than 24hrs later the check engine light is back on. I called Melanie she said bring it back. A mechanic came out checked something said needed a part a bring it back tomorrow. Melanie arranged a rental car for me. The 2 day fix turned into almost two weeks. I am not happy at all with this dealership. I believe the rat story was a fix for money and I asked to have the diagnostic fee refunded because I had a true warranty covered problem and they refused. I have lost trust in the dealership and told as many people that I could this story of deception. More

The staff was friendly,knowledgeable and professional. Walter is a true asset to Gettel hyundai .We are very happy that we did business with them Walter is a true asset to Gettel hyundai .We are very happy that we did business with them More

Melany ayuda cantidad siempre esta pendiente de todos los detalles y sobre to do.lo hace con mucha amabilidad por eso siempre Pregunte ppr ella para cualquier servicio. detalles y sobre to do.lo hace con mucha amabilidad por eso siempre Pregunte ppr ella para cualquier servicio. More

Wesley is very helpful and super nice I enjoyed the experience Everyone was nice If I ever need to buy another car you will have my business I war very pleased experience Everyone was nice If I ever need to buy another car you will have my business I war very pleased More