Gettel Toyota of Charlotte County

My experience with John Tremblay, as your Service Manager is the worst that I have experienced with any dealership. First, he was more concerned about have I would rate him on the survey, rather than providi is the worst that I have experienced with any dealership. First, he was more concerned about have I would rate him on the survey, rather than providing me with excellent customer service. I asked him to do an oil change, which I find was not done. He told me that the 45,000 miles was only to rotate the tires, routine maintenance. What he did not state was that I would be charged for the routine maintenance, I never requested the tire rotation, but I did request to have the tire pressure checked. Now, he suggested in writing that I have two of the tires replaced, however, for a service manager, not to know the proper tire size, I have doubts on his ability. According to the sheet he prepared for me, the tire size mentioned was a 225/65R17 for a 2021 Toyota Sienna hybrid. The actual tire is 235/65R17, which are on my vehicle now. My thoughts are he should have been more interested in providing the service that call for excellent rating. Oh, yes, I should have checked the invoice before I left, but I put trust in Gettel Toyota, no more. More

Michael is the best and that’s the only service technician I will work with. Very professional and always helpful. Kind & considerate too technician I will work with. Very professional and always helpful. Kind & considerate too More

Great place to get your vehicle serviced. The staff was friendly and professional. Thank you. The staff was friendly and professional. Thank you. More

Gettel Toyyota of Charlotte County went above & beyond Toyota's already well-known exceptional customer service. The combined efforts of Brian Keane, sales associate, & Martin Audath, business manager, gr Toyota's already well-known exceptional customer service. The combined efforts of Brian Keane, sales associate, & Martin Audath, business manager, greatly facilitated our purchase of a 2023 Corolla. Thank you for such a welcome & unexpected outcome! More

It’s a very good service center Everybody was extremely pleasant and courteous, and the service was great pleasant and courteous, and the service was great More

Car was not supposed to have pinstriping installed. After picking it up, found that it had pinstriping on one side only. Mike Seaver (sales agent) has been VERY unresponsive to my requests to coordin After picking it up, found that it had pinstriping on one side only. Mike Seaver (sales agent) has been VERY unresponsive to my requests to coordinate getting the striping removed. More

What a great place. Very clean and the people there are very helpful. I would recommend this dealership to everyone. Very clean and the people there are very helpful. I would recommend this dealership to everyone. More

Deceptive on new car pricing and trade in value. . Will not buy from Gettel again. Services dept is okay Salesman was nice and same with finance person but internal sales processes are set up to de . Will not buy from Gettel again. Services dept is okay Salesman was nice and same with finance person but internal sales processes are set up to deceive and confuse buyer More

Desmond was great to deal with . Ver knowledgeable and helpful. I would definitely use him again. Ver knowledgeable and helpful. I would definitely use him again. More

The sales person, Mike Seaver, was outstanding. Teriffic lestener. The finance person was a little too pushy tring to sell extended warranties. You might see that as a positive. Teriffic lestener. The finance person was a little too pushy tring to sell extended warranties. You might see that as a positive. More