Gettel Toyota of Charlotte County

Friendly / knowledgeable/Helpful . A truly great car buying experience. Will recommend to friends and Family. A truly great car buying experience. Will recommend to friends and Family. More

You guys need more help the service guy John was very good. Your service people who deal with my truck status my Lugnuts were bad in reality. I didn’t have the proper tool to take them off. The reason I good. Your service people who deal with my truck status my Lugnuts were bad in reality. I didn’t have the proper tool to take them off. The reason I know this is because they went through my glove compartment looking for the tool More

I would’ve liked someone to check up on me every hour is so. I sat for 6 hours so. I sat for 6 hours More

They addressed our concerns with the new vehicle to complete the detailing. Unfortunately we had to contact the dealer to get the license plate though. Give the service department an above average r complete the detailing. Unfortunately we had to contact the dealer to get the license plate though. Give the service department an above average rating. Sales and finance gets an average rating More

Does the work it's supposed to. Long wait for basic service but signs say they are understaffed. Often try to upsell Long wait for basic service but signs say they are understaffed. Often try to upsell More

Gettel Toyota is a great dealership that I would definitely recommend to anyone looking for a new or used vehicle. They worked with me to get me into the vehicle I wanted at a fair price. Hands dow definitely recommend to anyone looking for a new or used vehicle. They worked with me to get me into the vehicle I wanted at a fair price. Hands down the best experience I have had buying a vehicle. More

The service was promised for 3 but I didn't receive my car until after 4. I brought it in at 12. Way too long a wait car until after 4. I brought it in at 12. Way too long a wait More

Excellent Service Agent. Very thorough and knowledgeable. Communication was excellent. He was Pleasant to deal with. Very thorough and knowledgeable. Communication was excellent. He was Pleasant to deal with. More

I do not write reviews. Please don't ask me to write a review again. Please don't ask me to write a review again. More

Very unprofessional sales management. I offered these people a very fair deal on a car that they clearly over priced due to the car being hot on the market. After telling me to wait a cou I offered these people a very fair deal on a car that they clearly over priced due to the car being hot on the market. After telling me to wait a couple month for the price to drop if not sold, I then proceeded to wait and when the price dropped I offered the same very fair offer. The internet sales women, Shawna, was not only rude when handling me, but decided to stop messaging me all together. I have offered to fix all issues on my car (which was throwing on two brand new front tires and buying brand new hub caps for my wheels, which cost 160 a piece from Volkswagen), I offered to raise my $0 down payment to $1000 and even went along to stop trying to bump up my trade a measly $500 which is still in the median of what Kelly blue book is saying I could get for my car (which is what dealerships use to give trade quotes and even price their cars). They refused that as well. After telling them exactly how this was going to play out (that they might as well sell it to me and make some money rather than send it to auction) they decided that my business was a joke and proceeded to go along with their methods.I even bumped up the price of what I offered to $500 more which they ignored my response. After being told to wait for the price to drop, I went along with it and patiently waited. By this time the price of the car dropped to $700 more than what I asked with a sign saying “last chance before care goes to auction”. At this point good management would accept the offer I gave them to make money, but arrogance and pride has blinded them. Who ever is in charge of managing that sales team did a horrible job. Holding their sales people back from selling cars, treating me, a customer that is potential business and money in there pockets as a joke, and unable to sell a car that is supposedly hot on the market. If I were the owner of the company I would replace that manager quickly before he/she runs all the customer away. It is rude to stop replying to customers, to lead customers on and use dirty tactics to try and get the price they want. This is a dealership, customers are allowed to haggle prices especially if it is a fair offer. From what the dealership dropped the price to, my offer seemed way more than fair. Lastly, I live 2 hours and 30 minutes away and was willing to make that drive. Management let arrogance blind them from potentially grabbing a life long customer. Worst dealership experience I’ve ever had. More