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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

December 05, 2024

Always have great customer service. Timely. Bit expensive but who isnt nowadays. Been 7 years More

by savvyinup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Dave Christensen, Chuck White, Michael Smith, Debbie Cudini, Suzi Cronin, Mason Quinn, Jennifer Oliver, Thomas Tate, Ryan Tramm
December 04, 2024

Poor communication and communication from service team about what was done, what needs to be done and how we are moving forward. Once communicating was here are your keys. Only after we tried to take my More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzi Cronin
December 04, 2024

Awesome customer service, from the beginning, to the ending. Thank you for EXCELLENT "Customer" SERVICE. Carolyn Hood More

by Carolyn Hood
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy and ? Female in repairs.
December 04, 2024

Service is great. Attendants are friendly, fast and cover everything. Diagnostic was quick with a fast repair. I was out in an hour and half More

by HGOETZ4X4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
December 04, 2024

Jeff was friendly and helpful and Thomas made signing paperwork fun. Truly an A+ team More

by brianmouracade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Stacy, Thomas Tate, David Shubladze
December 04, 2024

I had an absolutely amazing experience working with Will and Tim and the rest of the Staff at Gilchrist Chevrolet. The treated me with respect and I left with an awesome Tahoe at a great price. More

by DAVIDSTEMP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Ketcham, Tim Wells
December 02, 2024

Waiting for GMC Care to confirm warranty extension coverage and reimbursement for monthly payment while truck sat at dealership. More

by LEZCANOTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
Dec 02, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your patience as we work with GMC Care to finalize your warranty extension coverage and reimbursement. We understand how important this is and appreciate your understanding during the process. If you need any assistance or have further questions, please don’t hesitate to call us directly—our team is here to help!

December 01, 2024

My truck has been to the shop five times now to try to figure out what’s wrong with it. On the last visit, I knew what was wrong with it, but was told it was under warranty after getting there was told so More

by Hmikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristi Howell , Chuck White
Dec 02, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We understand how frustrating it can be to deal with repeated visits and changes regarding warranty coverage. Diagnosing vehicle issues can sometimes reveal unexpected problems, and unfortunately, warranty eligibility can shift based on the specific repairs needed. We truly want to help make things right and appreciate your patience. Please don’t hesitate to call us directly at 253.284.4471 to share your insight and experience—we’re here to support you and improve your experience.

November 29, 2024

Dealership is local and easy to get to. They have been in business for a long time. More

by Nunya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wright
Nov 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re proud to be a part of the local community and appreciate your support over the years. We look forward to serving you again!

November 29, 2024

Once I came in Chloe was the one that welcomed me and asked if she could assist me. I had specified what I came for and she was more than glad to help me out. More

by DZAZUETA619
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
F&I Manager, Izzie Martinez, Chloe Wongwui
Nov 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re thrilled Chloe made you feel welcome and was eager to help with exactly what you needed. We’ll be sure to share your feedback with her. Let us know if there’s anything else we can assist you with!

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