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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews
Call Dealership (253) 620-1900
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6014 S Tacoma Way

Tacoma, WA

98409

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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

October 30, 2024

Great and knowledgeable to listen to my needs. Also helping with the exact vehicle i wanted. More

by chefcly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Wongwui
Report | Print
Oct 30, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We're thrilled to hear that our team listened to your needs and helped you find exactly the vehicle you wanted. It's our goal to make each visit tailored and satisfying, and we’re so glad we could be a part of your journey. Enjoy your new vehicle, and we look forward to assisting you in the future!

October 29, 2024

I am very pleased with the installation of running boards on my 2023 GMC Acadia SUV More

by rodneymclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback, Rodney! We're glad to hear that you're pleased with the installation of the running boards on your 2023 GMC Acadia SUV. If you need any further assistance or have questions, feel free to reach out. Enjoy your new addition!

October 29, 2024

Lloyd was great to work with. He provided all the information we needed for the new EV More

by Burrodad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper, Juan Aguilar, Thomas Tate
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're thrilled to hear that Lloyd was able to provide you with all the information you needed for your new EV. Our team is dedicated to ensuring a smooth and informative experience for all our customers. If you have any more questions or need further assistance, don’t hesitate to reach out. Enjoy your new vehicle!

October 29, 2024

I love that they are transparent with what needs fixed and always confirms with you what services you need vs. what could be nice later down the road. Wish there were more affordable prices for certain pr More

by Rufina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re glad to hear that you appreciate our commitment to transparency regarding necessary repairs and services. Our goal is always to provide you with clear information so you can make the best decisions for your vehicle. We also understand the importance of affordability and will continue to work on providing competitive pricing for our products. We appreciate your feedback and look forward to serving you again!

October 28, 2024

Salesman was helpful when I called ahead asking if the car was available. Car was clean and well-presented when I arrived to check it out. Salesman was reasonable while negotiating the price. Financing de More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark, Juan Aguilar
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us, James! We're delighted to hear that our team was helpful and that the car was ready for you when you arrived. It's great to know that the negotiation process went smoothly and that you had a quick visit to our financing department. We appreciate your feedback and look forward to serving you again in the future. Enjoy your new car!

October 27, 2024

I was very disappointed in the customer service. When picked up truck was left waiting for 15 min outside, Had to go back into building to then find out the truck had been broken into. Service light More

by kimberlybower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The guy who dealt with the break in did not identify himself, Mason Quinn
Report | Print
Oct 29, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Kimberly, for sharing your experience with us. We’re truly sorry to hear about the challenges you faced when picking up your truck. Waiting to receive your vehicle and learning about the break-in must have been upsetting, and we regret any stress this caused. To help ensure clarity with all our customers, we ask everyone to sign an authorization form when leaving their vehicle with us. This form acknowledges that, while we do our best to protect vehicles on site, certain situations—such as theft or other incidents beyond our control—can occasionally happen. This is a standard practice among dealerships, but we understand it doesn’t make the situation any easier. We want to make sure the service light issue is fully addressed and will work with you to minimize any inconvenience. Please feel free to reach us directly at 253.284.4471 to arrange a follow-up and ensure everything is resolved to your satisfaction. Thank you again, Kimberly, for bringing this to our attention. We hope we can restore your confidence in our team and services.

October 27, 2024

It's been 21 years since I bought a car, so I was filled with anxiety BUT Izzie M. was so welcoming and accommodating while test driving and there was no pressure when my son and I left to continue shopping More

by Shelley B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark, Izzie Martinez, Thomas Tate
Report | Print
October 26, 2024

Very kind check in friendly and helpful Suzi was extra helpful. Picking up the car was also pleasant. Didn't get her name More

by kellienie1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
Report | Print
October 26, 2024

Very Good! ! Will be back, on time with the service. Everyone very helpful and Nice. More

by HELENRBAKER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
Report | Print
October 25, 2024

Most of the staff were polite and friendly, professional and knowledgeable with the sales team, Shade was helpful in showing me a car that I might be interested in buying More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shade Clark, Suzi Cronin
Report | Print
Oct 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Rod, for taking the time to share your experience! We're glad to hear that you found our team polite, friendly, and professional. It's great to know that Shade was able to assist you and show you a car that caught your interest. We appreciate your kind words and hope to see you again soon at Gilchrist Auto Center!

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