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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,482 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,482 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

October 03, 2024

Amazing experience leasing a new vehicle and a new/used vehicle! Outstanding customer service! Gilchrist exceeded our expectations! Thank you! More

by jodyleverett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shubladze, Jeff Stacy
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Jody, for your wonderful feedback! We're thrilled to hear that you had an amazing experience leasing both a new and used vehicle. Exceeding our customers' expectations is our goal, and we appreciate your recognition of our outstanding customer service. We look forward to serving you again in the future!

October 03, 2024

We get Peace of mind whenever we bring our vehicle in, knowing we’ll get everything taken cared of. Service is exceptional. Just minor issues that’s out of everyone’s control. More

by voriteelise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your kind words! It truly warms our hearts to know you feel at ease bringing your vehicle to us. We always strive to provide exceptional service, and we appreciate your patience with those minor issues. Your trust in us means everything, and we're here to take care of your vehicle as if it were our own. We can’t wait to see you again!

October 03, 2024

Everyone was most helpful in getting this done. Thanks to all your employees and procedures. More

by lrburton_99
Recommend Dealer
Yes
Employees Worked With
Dave Christensen, Debbie Cudini, Suzi Cronin
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your kind feedback! We’re glad to hear that our team was helpful in getting everything done for you. We appreciate your recognition of our employees and procedures, and we look forward to serving you again in the future!

October 03, 2024

They did not try and upsell me like other dealers have in the past. I would recommend More

by SMITHJERALDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzi Cronin
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear that you had a straightforward experience. Our goal is to prioritize your needs and ensure you find the right vehicle for you. We appreciate your recommendation and look forward to assisting you again in the future!

October 03, 2024

Customer service was exceptional from beginning to end! This is my third transaction with the dealership and it is better every time! More

by Johnnyalexander31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Wongwui, Izzie Martinez
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you so much for your continued trust in us, Johnny! We're thrilled to hear that your experience was exceptional from start to finish and that each visit gets better. It’s always our goal to provide top-notch service, and your kind words motivate us to keep raising the bar. We look forward to seeing you again for your next vehicle adventure!

October 02, 2024

At times there seems to be a problem with fallow up service orders. When you make a appointment for all four breaks and are told the parts are there and you come in for the appointment and are told tha More

by MEYER1471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Wilson, Dave Christensen, Chuck White, Michael Smith, Brenda Sharpe
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We appreciate your insights and are glad to hear you’re satisfied with our oil change service. We’re committed to improving our services and will look into the issue you experienced with your brake parts to ensure a smoother experience in the future. We value your trust in us and look forward to serving you again!

October 02, 2024

Overall, I am pleased with the service they provide. However the scheduling could be better. It shouldn't take 2.5 hours for a software update. More

by cosmictwin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only spoke with someone at check in.
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We’re glad to hear you’re pleased with the overall service we provide. We understand that scheduling can sometimes be improved, and we appreciate your patience during the software update. Your insights are invaluable as we strive to enhance our processes, and we look forward to serving you again!

October 01, 2024

I was torn between the Dodge Ram and Chevy Silverado prior to buying my truck new! I knew of the highly potential transmission issues with the Ram but the Hemi engine was a big possible selling point be More

by Brian K Seiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Mitch Tramm, Robin Wilson, Chuck White, Brenda Sharpe, Tre Tatum, Thomas Tate
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Brian! We're thrilled to hear that our team was able to help you find the perfect Chevy Silverado that met all your needs. It's great to know you appreciated our soft-sell approach and that the recall was handled promptly. Your satisfaction is our priority, and we look forward to serving you in the future. Enjoy your new truck!

October 01, 2024

I love my Chevy and the parts and service department always take care of mine and my families vehicles! More

by Suzi777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Wilson, Brenda Sharpe, Suzi Cronin
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're thrilled to hear that you and your family are enjoying your Chevy! It’s fantastic to know that our Parts and Service Department has earned your trust. Thank you for sharing your experience with us—your loyalty is truly appreciated, and we can’t wait to keep providing the top-notch service you deserve!

October 01, 2024

Have always received reasonable quotes and reasonable cost for work completed. All work has been completed within given. Time frame and Service advisor has explained what was done. More

by Bill A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Wilson, Dave Christensen, Brenda Sharpe, Mason Quinn
Oct 18, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Bill! We’re glad to hear you’ve had positive experiences with our service team. Providing clear communication and completing work within the promised time frame is a top priority for us. We appreciate your continued trust and look forward to assisting you again in the future!

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