Gilchrist Chevrolet of Port Orchard - Service Center

Sue and the service crew are outstanding. So polite, accommodating and FAST, so fast! With as many times as I’ve had to visit their service department since my car in ‘22, it would appear tha So polite, accommodating and FAST, so fast! With as many times as I’ve had to visit their service department since my car in ‘22, it would appear that GM handed me a lemon… Sue is always SO gracious on the phone and at the desk, I don’t live very close and Caleb is always cheerfully down to drop me off while the car’s getting tweaked and pick me up when it’s all done! Nobody wants to have their brand new car in and outta the shop all the time but if ya gotta, these are the folks to come to! More

Everything was superb! Everyone was pleasant and knew exactly what they were doing. Kudos to the service department. Everyone was pleasant and knew exactly what they were doing. Kudos to the service department. More

Caught the oil leak before the warranty expired, and fixed it much quicker then we anticipated. Arranged for vehicle to use while ours was being repaired. Exceptional service. fixed it much quicker then we anticipated. Arranged for vehicle to use while ours was being repaired. Exceptional service. More

Good service and they had the car I wanted. The incentives for the car were great and I'm happy with the service overall. The incentives for the car were great and I'm happy with the service overall. More

I brought in my 2023 Chevy Traverse to have a recall service completed. I was told upon drop off that this service would take a total of 10 hours to complete. I asked if a rental car would be available, service completed. I was told upon drop off that this service would take a total of 10 hours to complete. I asked if a rental car would be available, I was told yes, but not until Wednesday. I decided not to take the rental car, because of the hassle of getting transportation and juggling my kids. I dropped the car off on a Tuesday, then called to check on status on Thursday to see if I could pick it up, was told to try calling again on Friday. I called on Friday, was told to call back on Tuesday, Monday was a holiday. Called on Tuesday, told not until Wednesday. Then called on Wednesday, was told it would be ready by that evening, but later got another call saying not until Thursday. I finally got to pick up my car on Thursday. I was extremely disappointed in the time my car was unavailable, but the service rep told me he was going to have to "Eat the cost of the rental car", because of how long it took, so I had to remind him that I never even took the rental car. More

James researched an found the part for my Tahoe without my request. He offered the part and explained that it would be costly. He then had the part shipped in and I scheduled the appointment to have it ins my request. He offered the part and explained that it would be costly. He then had the part shipped in and I scheduled the appointment to have it installed. The only drawback was that voice mails were very low, actually unintelligible, and the source telephone number was not Gilchrist Chevrolet. For the phone recordings on part received to getting the part installed was more than we had anticipated. More

I haven't had service there, but I bought a used car that wasn't even detailed, so that wasn't good. Also they7 charged me for a coat of finish protection that likely wasn't done because they car wasn't deta wasn't even detailed, so that wasn't good. Also they7 charged me for a coat of finish protection that likely wasn't done because they car wasn't detailed. They did have a duplicate key made for me though, so that got them to 3. More