Gillman Acura of North Houston

They checked the vehicle thoroughly. They send me a video of everything they were inspecting describing everything they were seeing.. They send me a video of everything they were inspecting describing everything they were seeing.. More

Service Department is top notch,from service mgr. ron to mechanic/technician, who gave us a video of work performed, and play by play of 10 or so point inspection. Even under the car, on the rack! ron to mechanic/technician, who gave us a video of work performed, and play by play of 10 or so point inspection. Even under the car, on the rack! More

High service spirit of the people. Excelente service and good environment very friendly and proffesional Excelente service and good environment very friendly and proffesional More

This has become my favorite dealership. I find the explanation of repairs clear and truly helpful. Raejean was wonderful to work with and I look forward to scheduling maintenance services w I find the explanation of repairs clear and truly helpful. Raejean was wonderful to work with and I look forward to scheduling maintenance services with her in the future.. More

garrett the service advisor is the best to deal with. Great personality been going there for years Great personality been going there for years More

At the dealership everyone is very nice and helpful very attentive to the their customers a very clean environment attentive to the their customers a very clean environment More

The only reason I am leaving a two star is because of the sales manager Aaron. He was great. Otherwise this would be a one star review. I recently purchased a brand new, $71,000 Acura MDX A-Spec Advance f sales manager Aaron. He was great. Otherwise this would be a one star review. I recently purchased a brand new, $71,000 Acura MDX A-Spec Advance from Gillman. I put $14,000 down and have an 800+ credit score. While the vehicle itself is fantastic, the delivery experience and dealership management tactics were an absolute joke for a premium luxury brand. 1. The Careless Delivery (PDI Failures): The dealership completely dropped the ball on basic vehicle prep. They lost the second key to a $71k car and I had to sit around waiting while they scrambled to track it down in the service department. To make matters worse, they delivered the car with an empty windshield washer fluid reservoir, which triggered a low-fluid alert on my second day of ownership. Cheap, lazy prep. 2. Manipulative Financing Tactics by Management: The absolute worst part of the experience came from the dealership manager who handled my financing. Acura currently has top-tier promotional financing rates of 3.99%–4.99%. However, the moment I let it slip that I planned to pay the vehicle off in a few months, the manager jacked my interest rate up to 6.99%. He knew a quick payoff meant the dealership would lose their long-term bank kickback, so he manipulated the rate to force upfront profit out of my deal. When called out on it, he tried to buy my silence by offering me "3 years of free oil changes" if I didn't expose this behavior or leave a bad review. Giving a top-tier credit buyer a fake perk to hide rate manipulation is incredibly shady. Gillman might sell luxury cars, but management runs it like a low-tier, high-pressure used car lot. Buy the car, but finance somewhere else and check your fluid levels before you leave. More

Tabiri took care of me when I took my car for an oil change and gave me excellent service! I will most definitely come back to him took less than an hour and he was extremely helpful and fast! He was a change and gave me excellent service! I will most definitely come back to him took less than an hour and he was extremely helpful and fast! He was amazing!! More

Ron, like ALWAYS,took great care of me . I got an oil change and an state inspection. Thanks Gillman Acura ! I got an oil change and an state inspection. Thanks Gillman Acura ! More

Great sales team and service department. Have dealt with Parts Department, Danai Kachornavich for many years. Solid team and great group of people. Have dealt with Parts Department, Danai Kachornavich for many years. Solid team and great group of people. More