Gillman Acura of North Houston

The only reason I am leaving a two star is because of the sales manager Aaron. He was great. Otherwise this would be a one star review. I recently purchased a brand new, $71,000 Acura MDX A-Spec Advance f sales manager Aaron. He was great. Otherwise this would be a one star review. I recently purchased a brand new, $71,000 Acura MDX A-Spec Advance from Gillman. I put $14,000 down and have an 800+ credit score. While the vehicle itself is fantastic, the delivery experience and dealership management tactics were an absolute joke for a premium luxury brand. 1. The Careless Delivery (PDI Failures): The dealership completely dropped the ball on basic vehicle prep. They lost the second key to a $71k car and I had to sit around waiting while they scrambled to track it down in the service department. To make matters worse, they delivered the car with an empty windshield washer fluid reservoir, which triggered a low-fluid alert on my second day of ownership. Cheap, lazy prep. 2. Manipulative Financing Tactics by Management: The absolute worst part of the experience came from the dealership manager who handled my financing. Acura currently has top-tier promotional financing rates of 3.99%–4.99%. However, the moment I let it slip that I planned to pay the vehicle off in a few months, the manager jacked my interest rate up to 6.99%. He knew a quick payoff meant the dealership would lose their long-term bank kickback, so he manipulated the rate to force upfront profit out of my deal. When called out on it, he tried to buy my silence by offering me "3 years of free oil changes" if I didn't expose this behavior or leave a bad review. Giving a top-tier credit buyer a fake perk to hide rate manipulation is incredibly shady. Gillman might sell luxury cars, but management runs it like a low-tier, high-pressure used car lot. Buy the car, but finance somewhere else and check your fluid levels before you leave. More

Tabiri took care of me when I took my car for an oil change and gave me excellent service! I will most definitely come back to him took less than an hour and he was extremely helpful and fast! He was a change and gave me excellent service! I will most definitely come back to him took less than an hour and he was extremely helpful and fast! He was amazing!! More

Ron, like ALWAYS,took great care of me . I got an oil change and an state inspection. Thanks Gillman Acura ! I got an oil change and an state inspection. Thanks Gillman Acura ! More

Great sales team and service department. Have dealt with Parts Department, Danai Kachornavich for many years. Solid team and great group of people. Have dealt with Parts Department, Danai Kachornavich for many years. Solid team and great group of people. More

I want to give a shout-out to Anthony, my car service specialist. He is always on par with every aspect of the job—professional, knowledgeable, and incredibly helpful. No matter the situation, he takes t specialist. He is always on par with every aspect of the job—professional, knowledgeable, and incredibly helpful. No matter the situation, he takes the time to explain things clearly, answer questions, and make sure everything is handled the right way. His consistency, attention to detail, and commitment to great customer service are truly appreciated. Anthony goes above and beyond, and it’s reassuring to know my vehicle is in such capable hands. Thank you for always delivering outstanding service! More

All my vehicles are Acuras. Have not had any major problems. The service is top notch. Have not had any major problems. The service is top notch. More

Stopped by for an oil change and had a good experience. The team was professional, the service was done in a short amount of time The team was professional, the service was done in a short amount of time More

I had a great experience with the Collision Center. They handled both the initial insurance estimate and the supplemental estimate for my vehicle. Although my vehicle ended up being declared a total lo They handled both the initial insurance estimate and the supplemental estimate for my vehicle. Although my vehicle ended up being declared a total loss, the team was professional, courteous, and communicative throughout the entire process. They answered my questions, worked efficiently, and made a stressful situation much easier to navigate. I truly appreciated their honesty, customer service, and attention to detail. I would highly recommend them to anyone needing collision repair or insurance estimate services. More

Everything was explained before work was done, my service advisor Ron Mascardo always makes sure everything is done to my satisfaction and I understand what is needed at the time, excellent job every time. advisor Ron Mascardo always makes sure everything is done to my satisfaction and I understand what is needed at the time, excellent job every time. More

Service is always great and Ron is great to work with! We have been coming here for many years We have been coming here for many years More