Gillman Acura of North Houston

Everything was great, the buying process, the customer service during the entire buying process was best I have experienced; Raheem was the best salesman I have dealt with. The problem started after the service during the entire buying process was best I have experienced; Raheem was the best salesman I have dealt with. The problem started after the buying process, my Acura MDX had a broken part which has been ordered and to get information on when the part will arrive is impossible, it is just too hard to get a phone call or email message reply from Sales persom. Also, my certified ACURA MDX just had an oil pressure switch issue; two weeks after buying the car so bringing the car in for service. First Honda/Acura vehichle that has had a problem 2 weeks after buying, very depressing. As an owner of a luxury vehicle I thought I would get a response to communication from your dealership and not have to call a numerous times to get an answer. This is my second vehicle from Gilman, I am definately going to think twice next time before buying from you. More

I had been to another Acura dealership to test drive and negotiate a deal over 6 months ago. I found the experience at Gillman to be much more positive and the staff was extremely helpful and easy to work negotiate a deal over 6 months ago. I found the experience at Gillman to be much more positive and the staff was extremely helpful and easy to work with. I couldn't have asked for a better experience! More

The sales experience was great and Mike, our salesman, was outstanding. We were also very impressed when we decided 2 days later to put additional monies down, that they were able to re-do the sales cont was outstanding. We were also very impressed when we decided 2 days later to put additional monies down, that they were able to re-do the sales contract. Thanks so much for doing that. The only issue I had was when I brought the car back in for the accessories to be added. The loaner car was filthy and smelled of smoke was the first thing I noticed. Then, when I came back later that day to pick up my MDX, I found that the all-season mats were just placed on top of the carpeted mats, which meant that they were not installed, which I paid for. When I went to get into my MDX, the 2nd row mat was not even installed, just thrown in the back. Jeff had to get the installer to come back and put it in the floor - which again, was not installed, just placed on top of the carpeted mats. The proper way would have been to remove the carpeted mats and place them in the back of the MDX and INSTALL the all-season mats the correct way. I did this myself when I got back home. More

I had communicated with Linda several time by phone and internet. She was very helpful, so when I made the decision to buy, I went there. There was a dealership that was about 5 miles closer, but her hel internet. She was very helpful, so when I made the decision to buy, I went there. There was a dealership that was about 5 miles closer, but her helpfulness led me to Gillman. I was very pleased!! More

We originally started our buying experience with another salesperson. When that salesperson had a prior commitment, he turned us over to Linda! We were very grateful to have Linda as our salesperson. Bei salesperson. When that salesperson had a prior commitment, he turned us over to Linda! We were very grateful to have Linda as our salesperson. Being new to the dealership, Linda jumped right in to answer all our questions; if she didn't know the answer, she didn't hesitate to ask Hal for assistance. Hal was very helpful to Linda and to us; he even showed us his car and we ordered many of the same accessories! Dave was the most efficient financial officer we've dealt with in buying a car - straightforward and explained all the matters thoroughly. These three exhibited great teamwork in helping us purchase our new car! Our daughter also bought a car on the same day and experienced the same level of service. We look forward to continued great service! Virginia and David Burrows More

Car that I held with a deposit on my credit card was sold, but having the loaner car was nice as was the fact that the car was delivered to our house. The finance at this dealership was also a nice expe sold, but having the loaner car was nice as was the fact that the car was delivered to our house. The finance at this dealership was also a nice experience, the whole process was very simple and easy. More

I was very impressed with the entire experience. Linda Harrell was a true professional. She assited me with a number of decions in the decision process. Linda was very personal and answered all of my qu Harrell was a true professional. She assited me with a number of decions in the decision process. Linda was very personal and answered all of my questions. Here suggestions were excellent in helping me decide to purchase the technology package. I origianlly intended to only focus on the base model. I spoke with a friend of mine who has owned 5 Acura autmobiles and he insited I would want to have the technology package. I asked Linda about it and she walked me through all of the details. I am so glad I purchased the tech package. I am a sales manager travelling the greater Houston area driving over 100 miles a day. I will really enjoy the tech package and entire luxurious featurs of my new TL. I understand Linda is new to Gillman Acura, but she is a real asset. Having been a sales manager for 30 years I can really appreciate her approach to relating to clients. I look forward to many happy years of service with my new TL. Best Regards, Tom Meador Houston, TX More

This was by far the best new car buying experience I have ever had. I was treated like a valued customer not as just another sale. Sales staff was wonderful and everything was ready to go the moment I walk ever had. I was treated like a valued customer not as just another sale. Sales staff was wonderful and everything was ready to go the moment I walked in the door. Wonderful experience and I will use Gillman again! More

Thanks for all of the help getting into my Infiniti! Overall it was a very fast experience. I anticipated it taking much longer than it did. I recommend shopping online, especially if you are in the m Overall it was a very fast experience. I anticipated it taking much longer than it did. I recommend shopping online, especially if you are in the market for a used car. You will get a much better deal. Raheem was full of energy and Dave was really easy to talk to. Raheem even let me test drive the car by myself! My only complains is that I only got 7 dollars of gas in my car. I think anyone who buys a car should get a full tank of gas. Other than that, I have no complaints. Thanks again! More

Good experience, I would recommend the internet experience to friends and family. I would also recommend going to dealership on weekday, Saturday the dealership was packed, which is a good thing f experience to friends and family. I would also recommend going to dealership on weekday, Saturday the dealership was packed, which is a good thing for this economy! The experience was faster then other experiences in past car purchases. More