Gillman Honda of Fort Bend - Service Center

I have had 4 Hondas from Gillman Honda F. Bend. (I trade every 3 years). Each time I had a great experience. Everyone was so friendly and helpful. The service dept. customer service was impe Bend. (I trade every 3 years). Each time I had a great experience. Everyone was so friendly and helpful. The service dept. customer service was impeccable. I recommend this place 100% More

I have been very pleased with the service at Gillman Honda of Ft. Bend. My 2021 CRV is a beautiful, well designed auto, a pleasure to drive. Their service has been superb. Honda of Ft. Bend. My 2021 CRV is a beautiful, well designed auto, a pleasure to drive. Their service has been superb. More

I am happy to recommend Fort Bend Gillman. I called Fort Bend Honda Service Dept to look at my AC because I wanted it done right. Bakhshi, a service adviser took my phone call at 6:15pm and s I called Fort Bend Honda Service Dept to look at my AC because I wanted it done right. Bakhshi, a service adviser took my phone call at 6:15pm and said he would wait for me and have a loaner car ready, and they would look at it first thing in the morning. That was impressive. Bakhshi gave me though explanations of what was needed after the technicians looked at it and he explained the cost. They completed it in a timely manner and they did a very good job. The communication was excellent. Bakhshi was very professional and respectful. They let me know when the car was done, and I was 100% satisfied. Don't forget to check out their online coupons. I also know they will stand by their work if I have any problems. I will definitely purchase my next car here because of the service department. Keep up the great service! More

I had 1000 appointment for oil change. When I talk with service person stated that it takes 2 to 3 hours. Also with out appointment same time. service person stated that it takes 2 to 3 hours. Also with out appointment same time. More

I've sent my Honda Civic to the dealership for diagnosis as I believe the dealer has the recourse and is competent to fix my Honda right even they charge me a lot. They took over a week and came back for a as I believe the dealer has the recourse and is competent to fix my Honda right even they charge me a lot. They took over a week and came back for a bad part that needed to be replaced. It cost me over $1300. Since the service advisor is unable to clarify my concerns, I ask the service advisor if I can talk to the technician and he, in turn, told me to wait for another 45 minitus for the technician to come back (cause the technician is taken his lunch ... the time is way over 3:00 pm) I feel he is trying to give me a hard time. I asked to talk to the Service manager and asked him what is the cause of the failure, is that a guaranteed fix, and if they can show me the bad parts. They told me they don't know the cause of the failure and the replacement is not a guaranteed fix. Also, they won't be able to show the bad parts to me as Honda forbids them to do so. They told me they have to replace the bad parts for further diagnosis. The Service Manager try to convince me of their diagnosis, but he is rude during the conversation, he yelled at me and finally open the door of the Service Department and tell me to "get out" of their dealership in front of a hall of other customers and their employees. That I think is completely unacceptable, crossing the line, and extremely offensive. It is totally Ridiculous fo for a dealership to treat their customers this way. I have tried to reach their administration team through an online chat, but the chat agents (Jennifier) don't know anything... not even the name of their service manager, general manager, and the administration team. Shame! I think she is trying to cover up the facts to the senior administration personals. More