I gave a rating of very bad on customer service because ultimately Gillman Honda chose to loose a customer for life. I purchased a used vehicle, and an extended warranty. My original contact Steve (sales rep) was awesome! Great guy, great customer service. Within minutes of driving my vehicle off the lot, it started making a grinding noise in the front end. I got home inspected noise. The dust cover on right front brake was bent rubbing on disk brake. (I bent dust cover back, problem solved, no harm no foul). That very evening the vehicle started making a whole new noise under the front end, embarrising Loud squeak under front end going over bombs and turns. I took back to Gillman, service manager was nice. The noise disappeared, they couldn't find anything wrong. I was perplexed as they were. That night noise came back with a vengeance, I took back to Gillman. They heard it this time. Long story short, I brought it back three times with same problem. I was told by the service manager it would be to expensive to take apart to find the problem. They just kept spraying it with lube in hopes it would go away. Warranty doesn't cover nuesence squeaks I was told many times. My problem made it to General manager, great guy, great customer service, he gave me rent car until they figured out the problem. I thought finally we are going to get it fixed. Nope! He was singing same tune as service manager, there is no safety issue with the truck and warranty does not cover my problem, (except no one really knows what the problem is and it is to exspensive to figure it out). I'm done with Gillman! I took my vehicle to a specialty shop, they found problem within minutes, dried out lower ball joint. They cleaned it up with WD40 and some penetrating oil. $97.00 easy!!!!! I am going to replace both upper and Lowe ball joints for good measure. About $1,000.00 for pease of mind easy money. Gillman, clearly doesn't understand the importance of customer loyalty, my wife needs a new car and my three boys will be needing cars in the future. Life time customer lost for a measly $97.00 repair.