Gilroy Chevrolet

Review: ⭐☆☆☆☆ I would give zero stars if I could. I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a str I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a straightforward fix turned into an absolute nightmare. My vehicle sat in their shop for over 30 days while the service department fumbled around trying to figure it out. The worst part? Not once did anyone from the service department call me with an update. Every time I wanted to know what was happening, I had to reach out myself. The lack of communication was beyond frustrating. On top of that, there was no apology, no compensation, and no accountability for the massive inconvenience they caused. This is by far the worst service experience I’ve ever had with any dealership. If you value your time, your car, or even basic customer service, avoid this maintenance department at all costs. More

Excellent service! Everyone's professional they go out of their way to make sure you understand everything. They explain everything very thorough. Everyone's professional they go out of their way to make sure you understand everything. They explain everything very thorough. More

The salesman Kevyn told me I could come in and get the missing front license plate bracket and the second set of keys to the Blazer I purchased. But now he won't answer me. missing front license plate bracket and the second set of keys to the Blazer I purchased. But now he won't answer me. More

Be sure to cross check your trade in value with KBB yourself. This dealership offer about 20% under trade in value based on my experience with them. You may be better off doing buisness elsewhere. yourself. This dealership offer about 20% under trade in value based on my experience with them. You may be better off doing buisness elsewhere. *update* the value given by the dealer is the lowest possible KBB value. We were trying to trade a new vehicle with under 5k miles and their offer was below the "fair" condition (about a 8k dollar difference). Be sure you check your KBB before allowing these folks to take advantage of you. More

Appt was 10:30 was was not done till 3 I wanted the whole time time More

Fine. Too bad no water in dealership. Other wise every thing went well. Salesman always ready to help Too bad no water in dealership. Other wise every thing went well. Salesman always ready to help More

Great service they always do such a great job fast an friendly happy all around thank you friendly happy all around thank you More

My appointment was scheduled for 8 am to get a 30000-mile service, which was estimated to take up to 4 hours. Additionally, I asked them to check the rear door of my vehicle, as it sometimes doesn't open or service, which was estimated to take up to 4 hours. Additionally, I asked them to check the rear door of my vehicle, as it sometimes doesn't open or close properly, causing inconvenience when I need to put my wheelchair in the back. However, instead of receiving the 30000-mile service, they only performed a regular service which included an oil change and tire rotation. I'm left wondering what happened to the transmission fluid and lubricant change, as well as the inspection of the rear door. Moreover, it took them four hours just for a regular oil service, which seems excessive. Considering that the purpose of conducting a survey is to enhance customer service, I'm not sure if this experience reflects any improvement in your service. More

It was excellent doing business with Mr. Jorge Lopez!! Thank you from J Rizo Construction Inc. Jorge Lopez!! Thank you from J Rizo Construction Inc. More