Girard Ford
Norwich, CT
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The dealership bent over backward to take our money, and the vehicle was very nice for the price. But the follow up was abyssimal. It took weeks to get the registration and getting ahold of people for ans the vehicle was very nice for the price. But the follow up was abyssimal. It took weeks to get the registration and getting ahold of people for answers was a significant task. People looking into information never called back and we were made to feel like we were imposing on their valuable time. More
I came in looking for my first new car and I could not have asked for better people to work with. They were so friendly and helpful and did not put any pressure on me at all. I would highly recommend this have asked for better people to work with. They were so friendly and helpful and did not put any pressure on me at all. I would highly recommend this dealership to anyone, very happy I went here :) More
The people at Girard Ford are great. They were very pleasant to work with and made buying a car very easy. They didn't pressure me into anything, and talked to me like a normal person, not just another pleasant to work with and made buying a car very easy. They didn't pressure me into anything, and talked to me like a normal person, not just another sale. I would reccomend Girard Ford and its employees over any other car dealership. More
I was given, what I now know was a sales pitch,even after I repeatedly said making the payment for the scheduled time was going to be a hardship, I was to return in 6 months to have my car payment lowered or I repeatedly said making the payment for the scheduled time was going to be a hardship, I was to return in 6 months to have my car payment lowered or trade vehicle in for one that would have a lower payment. I was told it would not be a problem, more cars would be available. 7 months later, first I get told by Mr. Brown, "I was not working here at that time", I also was told "the person who offered me the deal is not an employee at this location", and then finally I get informed by Al after he speaks to Mike Collins the General Manager, "there is nothing that can be done, if I do not want to keep the vehicle you must go to another dealership". It doesn't matter how nice they are, they said what they did to get a car off their lot. More
that was a good experience for me to work with ford girard emplyees,like sales man, managers and techniciens.This is the first times i drive a ford car and so far i'm appy with my car i wish ford autos girard emplyees,like sales man, managers and techniciens.This is the first times i drive a ford car and so far i'm appy with my car i wish ford autos become my car compagny.Thank you! More
I came in Friday for my first service on my new Ford Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and Focus. Jennifer was very helpful. When I returned home I noticed that the service department had forgotten to rotate my tires. I called Jennifer and she got me an appointment for the first thing Saturday Morning. I got my tires rotated promptly. While I was there I informed them that I had purchased a new cell phone and two sells people Keith and Peter helped me get my phone hooked up with sync. Thank-you for your help and service More
Our salesman Art was wonderful. I did not feel pressured into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. into buying a car. Wonderful car buying experience. He and the loan officer made us feel like we were the most important people of the day. More
Everyone at the dealership was friendly and helpful. Worked well to get me approved. Was satisfied and would return to look for another car when necessary. Worked well to get me approved. Was satisfied and would return to look for another car when necessary. More
From day one when I made the first phone call to the dealership. I spoke with Miguel. He the information needed from me. I told him about the vehicle that I was interested in. I was nervous. Because I k dealership. I spoke with Miguel. He the information needed from me. I told him about the vehicle that I was interested in. I was nervous. Because I knew that I had bad credit. He was so soft spoken. It made me relaxed. I then spoke to Rodger Brown. He reassured me that everything would be okay. Which it was. I received a phone call from Rodger about 4 days later. And he told me that everything went well. I went to the dealership, and they had the vehicle waiting. And the papers ready for me to sign. And that was it. Fast, Quick, and Friendly. It was the best experience I've had from a car dealership. I am making sure that I tell my friends and family about the experience that I had at Girard Ford. I can't thank them enough. More
Girard service dept took me in with less than 4 hr notice for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. for the 5,000 mile check-up and multi-point inspection. Print out of services was provided. More