Girard Ford

What an experience this was.... I will never give Girard Ford my business again. I also work in retail and I will make sure I tell everyone I know about my experience. I went as far as to contact the Commis Ford my business again. I also work in retail and I will make sure I tell everyone I know about my experience. I went as far as to contact the Commissioner of DMV and the BBB. I hope I am able to prevent this from happening to someone else. I needed a used car that would get better gas mileage than the jeep I was driving. I waited 8 days for someone to call me, and finally went in the dealership to see what the hold up was, I was given a song and dance, and eventually was sold a Grand Am GT. I was sold a warranty for the vehicle which cost 1380.00. The mileage on the car had already exceeded the mileage allowed for the warranty. When I brought it to their attention, the papers were shredded and I was given a new contract to sign. At which time, they kept me distracted to avoid knowing that I would no longer have a warranty on the used car. After I signed the new papers I was asked if I wanted them to research a new warranty for me. Needless to say, I do not have a warranty and the very first week home with the car, it wouldn't start, I was told that the tires had dry rot, and the breaks were making some awful noise. I found a state of ct dmv inspection report stating that the vehicle had FAILED emissions a few days earlier, they claimed they knew nothing about it. I returned the vehicle to be serviced 3 days after picking it up. They tired to give me a run down van that smelt like it had dead animals in it, with the check engine light on, and I got stuck at the gas station because it wouldn't start. They had the car for another week, at which time, they told me that they put 3200.00 worth of work into the car. I find that hard to believe considering the issues I am continuing to have with it. I cannot find it in me, to take it back to them again. I had to contact the commissioner of the dmv to have an inspection done on the car and I am waiting now for the investigation to proceed. All paperwork has been submitted, just awaiting their call. More

I have utilized the service department several times over the last two years to maintain my aging caravan. They have serviced/replaced the following items: EGR, full brake job, water pump, thermostat, and the last two years to maintain my aging caravan. They have serviced/replaced the following items: EGR, full brake job, water pump, thermostat, and many oil changes. At each visit I was met with a smiling service counter worker, prompt attention, and fair pricing. Their waiting area has two TV's (one showing regular programming and one showing the service bay(s)), fresh coffee and tea, a water cooler, couch/chair seating, wi-fi, and a great children's area. I highly recommend their service department. More

I had my Subaru repaired after a tailgate accident. The dealer did a great job painting the card and restore the shape of the hood and fenders. However, they made the headlights so low that I could not se dealer did a great job painting the card and restore the shape of the hood and fenders. However, they made the headlights so low that I could not see much driving at night. I had to bring the car back to the dealer (30 min each way) in heavy down pour (I had to get it fix because I could not see far at night). I asked them before I went how they plan on making it right this time without making it too high. They said they knew how to do it. Knowing they did not do it right the first time, I had some doubts and specifcally spoke to the mechanics. He said if it is not right just bring it back. Yes with me driving another hour. Sure enough, that night I went out to test the car, the headlights were so high that the cars from the other direction flashed their high beam at me. The driver in front of me showed me his middle finger, pulled over, let me pass and drove behind me with his hihg beam on. One would think there must be a standard on how high the beam should be. Apparently the mechanics at Girard Ford did not know it. They were very friendly though. More

Every part of my servicing was as I have grown to expect from service at your dealership, very professional. I will continue to return when furture servicing is necessary. from service at your dealership, very professional. I will continue to return when furture servicing is necessary. More

Joseph Lamonica was wonderful. He worked for you and with you to help make the sell. He is what helped me make my decision. The entire staff at Girard Ford have such greata team work and they all make with you to help make the sell. He is what helped me make my decision. The entire staff at Girard Ford have such greata team work and they all make you feel part of your family. Thank you to all especially to Joseph. More

Called about a used Jeep 2005 Liberty. Since I was coming all the way from Shelton I called to be sure that the car was available. Was told that they couldn't find it so I left my number . They Kevin called all the way from Shelton I called to be sure that the car was available. Was told that they couldn't find it so I left my number . They Kevin called back to assure me he had his hands on the vehicle and it was for sale at the price quoted. I had a delay in going so an hour lated I called yet again and got a message at home that the vehicle was there and available. So I drove my daugther there 1 1/2 hours in traffic only to be told that the vehicle was sold that very morning . The old bate and switch...very disgusted. More

My experience with Girard Ford was excellent. Shannon was very helpful. He made the whole buying experience very easy and pleasant. He was honest and not pushy. He was willing to work with me and answered al very helpful. He made the whole buying experience very easy and pleasant. He was honest and not pushy. He was willing to work with me and answered all my questions thoroughly. He was very accomodating with his schedule as well. Everything I asked for he did. Larry was quick to email me info I requested as well. Everyone at the dealership was friendly and easy to work with. Chris showed me how everything worked on the inside of the vehicle. He had sync set up and programmed all the radio stations for me. He let me know I could call him anytime with questions. I would definitely recommend this dealership to my friends and family. A truly enjoyable car buying experience. I love the 2011 Ford Escape I purchased. More

I had a great experience with Girard Ford and the staff. The staff were very helpful and knowledgable. I've never had such a great experience with a car dealership before. People were happy, laughing and The staff were very helpful and knowledgable. I've never had such a great experience with a car dealership before. People were happy, laughing and it seemed as if everyone was one big family. I compared this dealership to another Ford in the area and as soon as I walked in I knew it was different. The prices were the same, but the customer service wasn't. I decided to give my sale to Girard because of the great friendly service. People remember your name at Girard! More

A perfect service experience...efficient ....waiting area very friendly and service was completed in a timely manner even given help to redeem my rebate offer!!!! very friendly and service was completed in a timely manner even given help to redeem my rebate offer!!!! More

I have been a long term customer of Whaling City Ford, in New London CT. Girard knew that I was a long term customer of their rival dealer. Girard had a F-Series SVT Ford Raptor coming in that I ultimately p New London CT. Girard knew that I was a long term customer of their rival dealer. Girard had a F-Series SVT Ford Raptor coming in that I ultimately purchased through their dealership. I will say that Larry Tasone, and Joe Lamonica were fantastic. They did everything they could to make my experience a pleasant one. The reason for "ok" rating across the board is their management. They knew this vehical would sell, and were unmoving with their price. They basically gave me a "take it or leave it" approach and when I found a defect in the body, they gave me a promise to work order. They also would not let me test drive the vehical without signing a intent to buy contract. When they were to fix the defect, they made me drive the vehical to the dealer to take pictures to send to Ford. They then made me wait until Ford authorized the work. They then gave me a 4 year old used 2 liter vehical for 4 days while they worked on my defected 51,000 dollar SVT pick up. In summary, I felt and still feel as if they did not appreciate my buisness. More