Girard Toyota

Overall, I found Girard’s service center dishonest, unprofessional, ineffective, lazy, and unfriendly. Absolutely inappropriate customer service and made no attempt to complete their job tasks in proc unprofessional, ineffective, lazy, and unfriendly. Absolutely inappropriate customer service and made no attempt to complete their job tasks in processing a warranty claim for my vehicle repair and providing accurate information. Instead, they gave me a outrageous estimate to re-glue my window to the regulator before referring me to Safelite. I cannot imagine how a more serious repair would be handled. I will never recommend this service center to anyone, nor will I return because I simply do not trust this center to perform legitimate labor that would not incur further damage and expense. More

Unfortunately, I cannot give this dealer a recommendation at this time as I have had numerous issues with them in the past. My most recent visit was excellent - My Sequoia visited for a check-engine engine at this time as I have had numerous issues with them in the past. My most recent visit was excellent - My Sequoia visited for a check-engine engine light that was promptly fixed correctly. During their "courtesy inspection" they found other things wrong with my vehicle which required additional work, a CV boot and a steering rack. The service adviser provided recommendations as to which services I should do and which I could defer (as the sum total of all the work would approach a month's pay!). This visit was excellent, but I suspect only because I complained about... A previous visit where I took my Sequoia in for a 90K service. I was connected with a very new service adviser that had no idea about the workings of a car (this is bad business to put someone in charge of advising customers on service if they have no idea how a car works). Again, the courtesy inspection revealed a number of "issues" with the vehicle. Namely that my timing belt needed to be changed. As always, I ask lots of questions: "Ma'am, how do you know my timing belt needs to be changed?" "Sir, we can see that is cracked and worn" Me (appalled, I know the timing belt is buried): "You can see the timing belt?" "Yessir, it's cracked and worn and due to be replaced." Me (still incredulous): "Are you sure, can you check with the mechanic about that?" "Sure sir, hang on..." (pause) "Sir, I checked with the mechanic, he said it's cracked and worn." "I have always had my car serviced at Girard Toyota, can you please check your computer records, I could swear I just did this not that long ago, but I could be confusing it with my wife's Avalon." "Sure Sir, hang on...Nope, it has not been done." At this point, I go to my records - I scan every receipt I get from the dealer - and I see the timing belt changed at ~78K miles when they changed my water pump and drive belt. Me: "Okay, I want you to finish whatever job you're doing on the car and put everything back together, I'm coming get the car. You are lying to me about the timing belt." A fight ensues with her claiming she didn't lie, and with me claiming she did - after all, you cannot see the timing belt without considerable dis-assembly of the engine accessories. I get a service manager on who claims she's new, and that she was confusing it with the serpentine belt - also changed just a few miles back when they did the water pump, and it was also fine. He also told me that the mechanic would not have changed a timing belt that didn't need it (but how would he know without doing a lot of work?) I explained to him that she still lied to me - if she really went talk to the mechanic like she said, she would have heard the mechanic tell her he cannot see the timing belt (also, they put a sticker on the timing belt cover saying when it was changed). So I simply couldn't trust them. I walked out with a free oil change as compensation - thanks, but I'd rather pay for my oil change and not do unnecessary maintenance. Why I was there for that 75K visit, I won't know, because a second event happened to me on my wife's car prior to that. For her car, we were told her steering rack was leaking and needed replacement. I ordered the work done, and during the job, they needed to remove the steering wheel to fix the clock spring. During the removal, they fried the airbag sensor ($450 part). When they notified me of such, the service adviser told me it was "unrelated" to the job they were performing. Are you kidding me? Unrelated? I've had the car 14 years, and it just so happens to die the one day it's at your facility and you remove the steering wheel - which has to be connected to that sensor... You've got to be joking. I ask to talk to the service manager. Service manager basically repeats what service adviser said, and offers to pay the 1 hour labor it takes to replace that sensor. "please give me your credit card so I can charge you to order the $450 part." Cutting my losses, because I need that airbag to function, I accept his offer and vow to never take a car there again. Thankfully, leaving the service desk, I ran into Ron, told him my story, and he asked me to give them another try with him as my adviser - which I did and had an excellent experience. Maybe they are on the mend and honesty is coming back. Overall, I have to say that I really only trust Ron to tell me the truth, and I can't help but wonder how easily someone with less mechanical savvy than myself would get taken. When things don't go exactly right with your vehicle's service - as they did with my wife's steering rack, You're going to get the short end of the stick, even if it's not your fault. The least they could have done is split the cost of the part with me. Thankfully, Ron came to the rescue that day, and with my subsequent repair. After a few more good experiences like my last one, I would consider giving them a favorable recommendation. More

Kerry was very courteous and helpful without being too pushy It was a pleasant experience and we felt we were fairly treated.He found the car we were looking for promptly and made the trade. pushy It was a pleasant experience and we felt we were fairly treated.He found the car we were looking for promptly and made the trade. More

I have given this rating for the purchase of a new Toyota Rav from your dealership. My husband and I had been to two other Toyota dealers and were not satisfied with the price and warranty which was offered Rav from your dealership. My husband and I had been to two other Toyota dealers and were not satisfied with the price and warranty which was offered to us. When we met with the salesman Brian he explained the service offered, went through the vehicle showing us all the options and answered all of our questions. We then met with Chris who works in the finance dept.,he was excellent! he explained all of our finance options and really worked with us to purchase this vehicle. Purchasing a car is one of my least favorite things to do but after our experience with Girard Toyota I will definitely not feel this way next time. I will also recommend this dealer to my friends and family. Sincerely, Debra Misiaszek More

We had a very pleasant experience at Girard Toyota. The female in the service department that worked with us kept us informed all day on the status of our car. They had the car ready for us exactly when t female in the service department that worked with us kept us informed all day on the status of our car. They had the car ready for us exactly when they said it would be ready. More

Customer service has generally been quite good in the service division of Toyota (with a few exceptions of an employee who is no longer there). I miss a few individuals who made dealing with Girard plea service division of Toyota (with a few exceptions of an employee who is no longer there). I miss a few individuals who made dealing with Girard pleasant. Cat was one of them. The sales room is a different situation. I actually went to another dealership to purchase my 2009 Camry because the sales manager was terrible and very condescending (Christian?). The salesman (not the manager) was very nice but his hands were tied because of his supervisor. For a difference of $ 500 i went somewhere else (Middletown Toyota). More

The customer service is very friendly and most The customer service is very friendly and most importantly vey quick. The waiting room is excellent.I would definitely visit again in the near future The customer service is very friendly and most importantly vey quick. The waiting room is excellent.I would definitely visit again in the near future. More

The salesman and the dealership were very quick and courteous with the purchase of my car. I would recommend the dealership to my friends and family. courteous with the purchase of my car. I would recommend the dealership to my friends and family. More

Dealership keeps appointment as to time and date and advises if there is a problem when you call for an appointment. THey call if there is a major problem that should be addressed for safety reasons. Fo advises if there is a problem when you call for an appointment. THey call if there is a major problem that should be addressed for safety reasons. For routine service I bring the two Lexus cars there. The young man who drives me to my volunteer work is an asset. Friendly, neat and always on time. A credit to the dealership. More