Girard Toyota

Horrible Dealershsip Very clear fake reviews here…wow. I wish I could give zero stars. I am not impressed by the level of customer service that I received when working Very clear fake reviews here…wow. I wish I could give zero stars. I am not impressed by the level of customer service that I received when working with this dealership. I specifically worked with Sean Wells and Ali. I’m not upset about the fact that they couldn’t find me a car that meets my criteria within my budget. I am however upset about the fact that they continuously showed me cars that didn’t have my requirements (AWD was my main requirement as I do a lot of driving through storms because of my job). Sean tried to convince me that all I needed was traction control (which my 13 year old car does have). To me, them showing me cars that didn’t meet my criteria was a waste of my time. They also called me in one night to “finalize the deal” on a car that supposedly fit my budget. After getting there, and waiting 45 mins- 1 hour for them to meet, they presented a car that didn’t meet my requirements, but also was $100 a month over my budget, as well as having to put more money down. This to me was also a waste of my time. They would say that they would call me the next day, then I wouldn’t hear back from them at all, until I called myself multiple times a day and left voicemails. To me that’s unacceptable. A lot of the time I wouldn’t hear back unless I actually went there in person, and then I was waiting for 45 minutes-2 hours for them to assist. Also, when we had “appointments”, I expect the salesman to block off a window of time that we have agreed upon to work with me, not make me wait for 2 hours while they help other people and do things in the back. Not impressed at all. They were also VERY pushy, when they knew from the get what my budget was. I would rather them tell me that they couldn’t help me rather than dragging me along with them for about a month. I also wasn’t impressed by the low key sexism that I experienced. A lot of the time, they were speaking directly to my boyfriend, only making eye contact with him… when I’m the one that is buying a new car. They also tried persuading him to cosign for me while I was in the restroom multiple times after I had made a big point of saying that I am doing this myself and that it is my car, so it should be my experience. I ended up parting ways with Sean and Ali after my experience earlier this week where they insisted that I should be grateful that they have worked so hard to find a vehicle that meets my criteria, and also the fact that they were willing to inflate the price of my trade-in without informing me that they were also inflating the price of the vehicle that was $3,000 over the Fair Market Value. At the end of the day, they failed to find a vehicle that met my criteria. I am working with other dealerships who can get my monthly payments to what I need them to be staying within my requirements for a new vehicle (about half as much as I was quoted at Girard Toyota). To me, they wanted to make more money on me, instead of working with me and meeting my needs. Just overall a bad stereotypical sleazy car dealership experience with poor customer service skills. More

Poor dealership Thursday, June 20, 2019 6:45 PM Car buying should not be stressful or regrettable. Here's my story .  I dealt with Syed, salesman, and Sean We Thursday, June 20, 2019 6:45 PM Car buying should not be stressful or regrettable. Here's my story .  I dealt with Syed, salesman, and Sean Wells, sales manager. In February I went to look at new truck. After some time I thought I came to an agreement for the sale and trade-in. NOPE. I went to the dealership after work to sign paperwork. I was told that the price was this amount and trade was this and finance was this amount. I was HAPPY. Then I got there, wife left work early also to accommodate them, had to sign paperwork.  Syed had me sign the paperwork as to the amount of the sales price. Also he had me sign the paperwork as he put it was STATE LAW about meeting the Service Manager and touring the service department. I was then sent into the finance office to sign paperwork.  I asked the finance amount of the sale. I was told a totally different price then settled upon with Syed. When I asked to see the paper I signed about the price it disappeare, never to be seen. Then Syed crossed his arms and said in a very smug way " I do very very well here and I'll give you the difference to make this deal happen ".  Both Syed and Sean threw temper tantrums that would make a three year old in a candy shop told  "no" look like a SAINT. When we arrived it was about 6pm at night in March, finally left about 9 at night. Both Sean and Syed were about 20 feet away when we started to leave. They YELLED turn your lights on. I was never given a walk around the vehicle or an overview of the controls.  I could not inspect the car in dim light, nothing was done to it. They knew at 130 that afternoon that I would be picking up the car after 5:00. When I picked it up it was missing the owner manual, floor mats and all the plastic on the seats were still in place. NO DETAIL.  I had to wait two weeks to go back and have the car detailed. I informed them that there was a chip in the paint on passenger side door. They said prove that- it was there when you picked it up. I was also bribed by Sean to give all 10s on the review because their bounus depends on my review. I got a call from the satisfaction manager, Ryan. I recounted the details of my experiences and expressed all of my concerns to him. He seems very honest and genuine. He said that he would pass this all on at the next managers meeting. I called him back three times in a two week period to get no response.  The last call I stated I wanted to talk to the owner. This did get a response. Two days later I received a call from Marc, the person claiming to be the owner. Website says John is the owner.  This Marc was no better then Syed and Sean. I was put on speakerphone and berated and yelled at by both Marc and Sean. I asked to be taken off speakerphone so I could have a decent one-on-one conversation with the owner. Marc refused and stated that this is the way he conducts all of his business. Marc called me a liar and threw a bigger temper tantrum than the other two. Very poor customer service and professionalism. In short buy in Rhode Island where you have protection with the Dealers Board at the DMV if things like this occur. What a poorly managed and operated dealership this place is. Be careful and forewarned. More

Outstanding Service We received great service from Mike and Kerry in the purchase of our new car. Both were very friendly and very professional. I recommend them and t We received great service from Mike and Kerry in the purchase of our new car. Both were very friendly and very professional. I recommend them and this dealership to everyone. More

Toyota Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota. More

Best car buying experience in my life I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toy I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toyota in New London gave me a rental car, regardless of whether I bought a car from them or not. They cared about my safety. I looked at multiple places for several days. The sales team kept me in mind for used cars that came in to them. In the end they came up with a 2010 Toyota Matrix that was perfect for me. The buying process took a long time, but they were kind, considerate, and professional. They listened, met my needs, and gave me a good deal. Buying a car is always hard, but they made it as painless as possible. I can honestly say I had fun talking to everyone I met there and I have the peace of mind that I now have a solid, reliable car. More

Preparing car to pass emissions My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his q My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his questions were answered. The service was excellent! The vehicle passed emission testing after the repairs were made. More

Great Customer Service I wanna give a big shout out to Wheeler at Girard Toyota in NL!!!! He gave me the best experience shopping for my 2018 Camry hybrid. Even tho we have I wanna give a big shout out to Wheeler at Girard Toyota in NL!!!! He gave me the best experience shopping for my 2018 Camry hybrid. Even tho we have to go back and forth a couple times but because of how patient he was, I was able to have a new car :) Also his customer service was excellent that by far it’s the best car shopping experience that I ever had!!!! I was very thankful to meet Wheeler, he’s the best car dealer! More

Great costumer services I went to toyota and bought two cars at the same time the sales person was great, friendly and really helpful we really like to work with him... I went to toyota and bought two cars at the same time the sales person was great, friendly and really helpful we really like to work with him... More

Pleasantly surprised I'm a 63 year old widow and needed to buy a new car. I did my research on TrueCar.com and Edmunds.com, and decided to take a drive to my local Toyota I'm a 63 year old widow and needed to buy a new car. I did my research on TrueCar.com and Edmunds.com, and decided to take a drive to my local Toyota dealership, Girard Toyota in New London. I met with a sales associate by the name of Wheeler Johnson and I have to say my experience that day far exceeded my expectations. Mr. Johnson was friendly , knowledgeable, courteous, and not at all "pushy" ..... in other words, a far cry from salesmen I've dealt with at other dealerships over the years. I got a great deal on the car of my choice, no hassles with my trade-in vehicle, and drove my new car home within a matter of a few short hours!! I bought an electric blue Toyota C-HR, which is a 2018 model, and I absolutely love it!!! I encourage all of my friends and family to visit Girard Toyota and meet with Wheeler Johnson if you are considering a new lease or purchase; you won't be disappointed! More

Great experiance. Best car buy thus far I recently purchased a car from girard toyota of new london. Wheeler Johnson was steller in his knowledge of the automibiles and was very attentive t I recently purchased a car from girard toyota of new london. Wheeler Johnson was steller in his knowledge of the automibiles and was very attentive to my every need and question. He did a thorough job from the time I walked onto the lot. I never felt presured to make my purchase. Over all my experance was 100% enjoyable and I plan on being a customer of Wheelers for a long time. Thank you. From a satisfied customer. More