Glanzmann Subaru

They're great I'v been an customer of Glanzmann since the early 90's when I leased an Rodeo and they were good then and they are even better now The service depar I'v been an customer of Glanzmann since the early 90's when I leased an Rodeo and they were good then and they are even better now The service department has always been very good and polite, the waiting area and snacks are on point and you can't beat the free carwash. More

Another Customer Left with my Keys I will admit that I do not bring my car in for service frequently because my husband is a mechanic and does the majority of the service on our vehicle I will admit that I do not bring my car in for service frequently because my husband is a mechanic and does the majority of the service on our vehicles. We normally only bring our cars in for warranty issues and recalls. I have never in my life dealt with such an incompetent service department. We called to make appointments for both vehicles and had to wait 6 weeks for our appointments. My husband's car to Glanzmann last Thursday because his trunk wouldn't open, and his axel was leaking. Glanzmann tried to tell us that there was physical damage to the trunk latch, so it would not be covered under warranty. Not sure how this happens since the only thing that we use the trunk for is groceries. We reached out to Subaru of America to assist us on ensuring that we would not pay out of pocket for this issue as there was nothing that we had done that would have caused physical damage. I should also mention that the car was purchased used from them about a year ago and was a loaner vehicle. Our advisor did not give us any updates on the status of the car and we had to call them Thursday and Friday, only to find out that the work would not be completed until Monday. When I finally went to pick up the car Monday night it took the advisor about 20 minutes to find the keys to our car. The person who checked me in recorded the wrong tag number for our keys. I took my car in Tuesday for a recall. My service advisor Sam asked me to email my insurance card to his personal Gmail account since I did not have a copy of the insurance card for my car. I felt very uncomfortable sending this to his personal email and not his Glanzmann account but did so because I didn't want to make a big deal about it. Sam called me around 2:30 to tell me that my car may be done the same day and I would know by 5PM if I could pick my car up. I called Sam at 5:10PM since I hadn't heard from him and he advised that he was waiting for my keys to be in his hand, which I found to be an odd statement. He explained that he had had my paperwork but not the keys, he was waiting for the technician to bring the keys from across the street. He told me he would have them in about 15 minutes but he would call me when he had them so I could come pick up my car. A half hour later I received a phone call stating that the work on my vehicle was complete, but they did not have my keys. Sam explained that he had had my keys at one point but lost them. He stated that they reviewed the surveillance footage and saw that another customer picked them up off of the counter and walked out with them. He explained that they were trying to figure out who this person was so they could attempt to locate my keys. When I asked how my car was going to be safe on their lot until my keys were located his response was that my car was locked. I pointed out the fact that someone took the keys and that the lot is not gated, so my car would not be secure in their lot overnight. Sam acted like it was not big deal and tried to explain that they were having issues with their valet service. My husband called over and spoke with Eric who told him that they were still not sure who took my keys that it may have been a lot attendant. This morning I called to find out if my car was still on their lot and if my keys were located. I spoke with Stephanie who explained that the customer who picked up my keys emailed them to say she accidentally picked them up. I had to wait until someone went to meet this woman to pick up my keys and bring them back to the dealership. I questioned why my keys were left in an unsecured area that allowed this other customer to be able to leave with them. She explained that Sam was waiting on another customer and put my keys and paperwork on the counter. I also questioned why I was asked to send my insurance card to a personal email and got no response. I questioned why they were unable to locate my keys to my husband's car when I picked his up. Still no response. When I went to pick up my vehicle they again had an issue with finding the keys as it seems like there tag system is not the best thing for them. Finally, Stephanie came out and apologized about the unfortunate situation of another customer leaving with my keys. She did not address the negligence of the advisor and tried explaining how it happened. I am not sure why she could not just say that someone screwed up. With that being said, between my husband and myself, we have owned 6 Subaru vehicles. We were planning on being lifelong Subaru customers. Unfortunately do the poor customer service at Glanzmann we will never buy another Subaru and are now looking to trade in our vehicles. We love Subaru vehicles but if the dealership cannot properly service our vehicles without a hassle, I will take my business elsewhere. More

Care About The Customer - Eric Wilson is Great As much as possible, they try to treat you like a human and not just a car owner. They always seem to be very busy, but are accommodating of this: fre As much as possible, they try to treat you like a human and not just a car owner. They always seem to be very busy, but are accommodating of this: free loaners, frequent updates, etc. Eric in service is great to work with and genuinely wants to help you out. More

Service for Air Conditioning problem, rear brakes, wipers. I've always been impressed with the friendliness of the service personnel at Glanzmann. That is something that is an important factor that will keep I've always been impressed with the friendliness of the service personnel at Glanzmann. That is something that is an important factor that will keep us going there instead of to a non-dealer for service. The information provided by Eric today was clear and helpful. We are very satisfied with the service we receive at Glanzmann. More

Efficient, Pleasant I bought my Subaru two years ago from Nick. He was able to ascertain my needs, answered questions patiently, took me on extensive trial drives and w I bought my Subaru two years ago from Nick. He was able to ascertain my needs, answered questions patiently, took me on extensive trial drives and was generally pleasant and not pushy. My service and inspection today was handled professionally and Eric explained procedures and policies very well. More

Friendly people selling good cars We found a car that we liked, a 2018 Outback, and Galnzmann Subaru had the color and trim that we wanted. They quoted us a low price through an email We found a car that we liked, a 2018 Outback, and Galnzmann Subaru had the color and trim that we wanted. They quoted us a low price through an email and gave us that price, plus threw in some extra accessories. Our Salesman was Jake and he was friendly and knowledgeable. He took us on a test drive through a beautiful neighborhood near the dealership. He gave us a good price and handed us over to Todd in the finance department. Todd was able to secure the financing we needed and even though we were from New Jersey, we were able to drive the car home that day. Two weeks later we met with Erick, a concierge who patiently answered lots of questions about the features of the car and showed us some new things we hadn't discovered yet. Our experience was pleasant and we are happy with our car. More

great service from begining to end it was a great day. everyone was very helpful and new what they were doingand the car looked great. this is my third subaru. from begining to end it was a great day. everyone was very helpful and new what they were doingand the car looked great. this is my third subaru. More

Thank you, Glanzmann! This is my first Subaru! Glanzman was the fourth dealership I visited and ended up being the last. My salesperson Doug Fisher helped make my experienc This is my first Subaru! Glanzman was the fourth dealership I visited and ended up being the last. My salesperson Doug Fisher helped make my experience at Glanzmann great and kept everything simple and straightforward. I was certain that I wanted a Subaru Impreza, but my struggle was getting enough for my trade-in, feeling confident about the price, and being offered a competitive APR on my loan. He managed all of these on the first try and I was definitely impressed. He also took the time to share his knowledge and experience with Subarus which was really helpful since this is my first. When I declined the extra sales items (warranty, etc.) he was incredibly kind and respectful of my decisions and didn't pressure me. Grateful for Doug! Dana also played a role in helping me feel taken care of; he thoughtfully checked in on the process a few times. I will add that my experience during the final finance stage with another employee was fairly stressful. I felt intensely pressured to purchase more warranties and it shook me up a bit. More

Excellent We recently purchased our first Subaru, a 2018 Crosstrek, and cannot say enough about the ease with which it happened. I run a small community-based n We recently purchased our first Subaru, a 2018 Crosstrek, and cannot say enough about the ease with which it happened. I run a small community-based non profit called Just Act, and I needed a new reliable car for my work which takes me all over Philadelphia, as well as for my family. I am thrilled with our new Crosstrek. When purchasing our car, we never felt rushed or pushed, nor naive for asking questions which was an experience we had at a different dealership. On the contrary. Philip had an easy-going personality which made the transactional process not only comfortable but enjoyable. I would highly recommend him to anyone looking to buy a new Subaru. More

Great car buying experience! Corey, our salesperson, was easy-going, knowledgeable and professional. The no haggle pricing really takes the stress away from the car buying experi Corey, our salesperson, was easy-going, knowledgeable and professional. The no haggle pricing really takes the stress away from the car buying experience. We had to wait a few days for our car to be ready after purchasing, but it was well worth the wait. We came back to a beautifully detailed car and took off in less than 5 minutes. I highly recommend both Glanzmann and Subaru. More