Glassman Automotive Group

This is my third vehicle purchase from Glassman Auto. Each time I've found the sales staff to be very knowledgeable and helpful while at the same time I felt no pressure at all. These are attributes I d Each time I've found the sales staff to be very knowledgeable and helpful while at the same time I felt no pressure at all. These are attributes I definitely appreciate when I'm looking to buy a car or any other big ticket item for that matter. They also had plenty of stock to choose from and were very patient with us as we wanted to test drive a number of the different models before making a decision (once again, all the while applying no pressure on us to make a purchase). I would recommend Glassman to other buyers without hesitation and in fact will very likely be shopping there again when my current vehicle is ready for replacement (which may be a while since Subarus are so reliable)! More

Looking for new Subaru. We were told they were giving "great deals" on last years models. Made us wait and wait for "manager" to come up with a price. When they finally did,after almost an hour, it was "great deals" on last years models. Made us wait and wait for "manager" to come up with a price. When they finally did,after almost an hour, it was the vehicle sticker price! This was a last year's model vehicle folks. We walked out! We wasted some time but they lost a sale. There are a lot of other dealers so I don't understand their questionable practices. More

I purchased a vehicle from Glassman Kia a great price. My dealer was quite knowledgeable and helpful. I had an issue, but the owner George Glassman, called me within 5 minutes of reading my issue. The o My dealer was quite knowledgeable and helpful. I had an issue, but the owner George Glassman, called me within 5 minutes of reading my issue. The owner really took my situation to heart and called me personally to resolve the issue. I was happy to purchase the automobile. Mr. Glassman even called me again to follow-up to assurance everything went well. They really take customer service seriously and I appreciate that. I will definitely purchase a car from them again. More

Have had my Kia serviced at glassman since I purchased it. Nice people to deal wirh. I needed a ride to work and they dropped me off and picked me up when the car was ready. it. Nice people to deal wirh. I needed a ride to work and they dropped me off and picked me up when the car was ready. More

The service people were incredibly nice and explained everything to me. They even found that my front headlight was out even though I only came in for a recall and oil change everything to me. They even found that my front headlight was out even though I only came in for a recall and oil change More

I was having some issues with my vehicle which had over 60k miles on it, the mechanic told them what was wrong which the service advisors relayed to me as part of it still being under warranty! I was so ha 60k miles on it, the mechanic told them what was wrong which the service advisors relayed to me as part of it still being under warranty! I was so happy because I had no idea I still had warranty and it was their knowledge that helped my vehicle get repaired under warranty....I also had some other maintenance work performed and I don't think I have ever been happy to spend money at the dealership until today! More

Scheduled maintenence is very expensive. I was told that I would be informed of any specials current or upcoming when I scheduled my vehicle for maintenence. I was not. I paid $890.00 for 30k maintenence an I would be informed of any specials current or upcoming when I scheduled my vehicle for maintenence. I was not. I paid $890.00 for 30k maintenence and when I went home that night there was a coupon for $100.00 off in the mail. They refused to apply the discount so I feel cheated and will not return to that dealership for service. More

I had trouble getting them to explain why it takes a half hour to replace a rear wiper arm. $46.00 was labor the rest of the $102 was the cost of the wiper arm. Also, although I paid $113 to find out why my hour to replace a rear wiper arm. $46.00 was labor the rest of the $102 was the cost of the wiper arm. Also, although I paid $113 to find out why my power locks didn't work, the under qualified service manager couldn't tell me why they didn't work - But he assured me that the switch I installed AFTER my battery died, is what caused my battery to die. The reason I installed the switch was because the battery would go dead and the doors would lock and unlock on their own due to the problem within the power lock circuit. I found that by pulling the fuse for the power locks, the battery would never go dead and the locks would stay locked until I manually unlocked them. The main problem with pulling the fuse was that my power sunroof is on the same circuit - So every time I wanted to open or close the sunroof, I had to re-insert the fuse. That quickly became bothersome, so I simply installed a switch by running a wire from the upstream (hot) side of the fuse panel through a new in-line fuse holder, then to the new switch I installed and then another wire back to the dependent side of the fuse panel to continue the circuit to the sunroof and locks. This allows me to turn the switch off at night so the locks stay locked and the battery doesn't drain. But I can flip the switch back on just long enough to open or close the sunroof with minimal inconvenience. I also paid several hundred dollars (yes, same visit) to have a Tick, Tick, Tick sound under the hood repaired. Guess what? It still Tick, Tick, Ticks. The service manager was extremely unprofessional. I love the car - I've purchased 3 Hyundai's in the past 8 years. But I won't be buying anymore cars from The Glassman Group ever again due to their terrible service ethics. More

Spoke with Chris on the phone in reference to the following recalls. He informed me that even though it's a recall issue there's still a $99 inspection fee. Sorry, I shouldn't have to spend $99 to following recalls. He informed me that even though it's a recall issue there's still a $99 inspection fee. Sorry, I shouldn't have to spend $99 to have a recalled item "inspected". 1997 Hyundai ELANTRA Recall Item Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Date Announced: 8/24/2000 Description of Recall: VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR. Action Needed To Fix It: DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED. 1997 Hyundai ELANTRA Recall Item Affected: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Date Announced: 3/29/2000 Description of Recall: VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE EVAPORATIVE EMISSION CONTROL SYSTEMS CAN APPLY EXCESSIVE VACUUM TO THE FUEL TANKS DURING THE CANISTER PURGE CYCLE. IF EXCESSIVE VACUUM IS APPLIED, MINOR FUEL TANK DISTORTION CAN RESULT. A SMALL CRACK COULD DEVELOP ON THE UPPER FUEL TANK SURFACE. THE "CHECK ENGINE" LIGHT WOULD THEN ILLUMINATE AND, IN SOME CASES, THE VEHICLE DRIVER MAY NOTICE A GASOLINE ODOR. Action Needed To Fix It: DEALERS WILL PRESSURE CHECK THE VEHICLE'S FUEL TANK TO DETERMINE IF IT HAS CRACKED. IF THE FUEL TANK HAS CRACKED, IT WILL BE REPLACED. More

To whom it may concern, I have to complain about To whom it may concern, I have to complain about Glassman's manager-MIKE, very unprofessional, unpolite,frustrated when asked questions; during the To whom it may concern, I have to complain about Glassman's manager-MIKE, very unprofessional, unpolite,frustrated when asked questions; during the whole conversation his voice was raised (yelling!)to the point that his blood pressure was raised too!...Most likely I have disrupted his dinner, since he was still chewing when he introduced himself. Also his employee Brandon- polite, but and unexperienced, he did not have one answer to any of the questions, he had to leave his desk to ask his manager Mike, after each question... Very unpleasant experience at Glassman, most definetly I will not recommend this dealer my family, friends, co workers, etc. Waste of time! More