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Glen Cove Volvo

Glen Cove, NY

3.6
520 Reviews

79 Cedar Swamp Rd

Glen Cove, NY

11542

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Showing 520 reviews

October 09, 2008

I was pleased that the Service Department was able to accommodate me on short notice. Carmine and the team took the car immediatley, reviewed the problem and also performed an Oil Change as well. T More

by M. Wolff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine
October 08, 2008

Hank was very helpful and kind. He took the time to explain everything that we asked and he was a pleasure to do buisness with! The usual feeling when dealing with a used car salesman is one of unpleas More

by sutty26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Woloz
October 06, 2008

Pete is a great salesman and a very helpful person. I just got into my second car lease through him, on the first lease he ordered me a specific car that other dealers were not willing to obtain for me ( More

by jgross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete, Stephon, Carmine
October 06, 2008

when i ordered my car in august 2006 i was never told when i ordered my car in august 2006 i was never told that it did not come with a spare tire. when the car was delivered to me in november 2006 i ask More

by susanporzio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike
October 05, 2008

Excellent customer service experience. Took me in by 9:30 and had me out by 11 am just as promised. Highly recommended experience. I especially recommend Stephon to use as the service advisor. His knowledge More

by gonelaxin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephon
October 04, 2008

From the moment I stepped foot into Hassel Volvo of From the moment I stepped foot into Hassel Volvo of Huntington, I had the best service anyone could ask for. The car I had actually come to see was a More

by stevered
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mastroianni
September 28, 2008

our experience with Hank Woloz was comfortable, truthful our experience with Hank Woloz was comfortable, truthful and an all around pleasurable time. everyone at the agency was friendly, very acommidatin More

by g35vib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Woloz
September 28, 2008

He was friendly, smiled, caring, with us as customers. We came from Pennsylvania, and he treated us like we were returning customers of his. Very different from my experience with other car dealers and More

by liriopi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Woloz
September 24, 2008

The dealler offered a free quick checkup to insure customer cars were 'green'-that is basically working as well as expected to be fuel efficient and non poluting. I had to get out in a short time bec More

by mikefurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Jackie
July 18, 2007

Simply awful...and I even bought my car from them. They do shoddy work that has required numerous follow-up visits to correct. Communication is nonexistent. Appointments are hard to get. They've broken and More

by micron26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Janicek, Carmine Gonzalez
Oct 09, 2008 -

Glen Cove Volvo responded

On behalf of Hassel Volvo, I would like to sincerely apologize for your poor experience with our dealership. We take great pride in consistently providing a hassle-free and honest service experience and I am disappointed to know that we failed you. I, too, apologize that when you finally spoke with one of my managers back then, it left you dissatisfied. It is Hassel Volvo's goal to ensure that all those who contact our dealership, be it for sales, service, or parts, experience a place that prides itself exceptional customer service. Please know that you are welcome to contact me should you wish to chat. I will be happy to listen. Respectfully, Lance Cotten General Manager 631-271-1200

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