Glen Toyota

Disappointing Bought a Certified Pre-owned (cash) in the evening and I believe but can't prove that it was a bait and switch operation whereby they showed me a car Bought a Certified Pre-owned (cash) in the evening and I believe but can't prove that it was a bait and switch operation whereby they showed me a car with no body damage and clean Car Fax. I took the car home and in the morning light it was clearly evident that this car was side swiped and there was a crimp in the front passenger side bumper. I drive it to Morristown and back and when I returned home I saw the front bumper on the passenger side was falling off!!! I took the car back immediately and wanted them to take the my trade in car back and the General Manager said "this isn't Macy's you can't return a car." He promised he would make all repairs necessary. Here I am still waiting for the car. Now I fear that there may be something else I don't know about wrong with the car. What grief -- never again will I trust anything those people say. I would NEVER have bought it if I had seen the crimp or the swiped side. Trapped!! unless I want to go to a lawyer. More

Service dept. Is horrible I walked in for my scheduled appointment on 8/24/15 . Was not greeted not did anyone tell me to just let me know they would be with me. A gentleman I walked in for my scheduled appointment on 8/24/15 . Was not greeted not did anyone tell me to just let me know they would be with me. A gentleman walked in past me and they helped him immediatedly . Obviously, he knew someone . rude staff ! Horrible customer service . More

Very pleasant purchasing experience; would recommend a visit I emailed several requests for quotes to various Bergen County Toyota dealerships, but Jeny Vargas's quick, detailed, and very competitive quote and s I emailed several requests for quotes to various Bergen County Toyota dealerships, but Jeny Vargas's quick, detailed, and very competitive quote and swift answers to follow-up questions came ahead of every other dealership's. Her responses and help were the prime reason I visited this dealership to test-drive the new 2015 Corolla I had my eye on. Marvin Escobar, my sales professional, welcomed me to the dealership, took me on a test drive, and was excellent to deal with when we put together some numbers. It was a pleasant surprise to have such a no-pressure, helpful sales pro as Marvin to work with—it was a very easy experience and I was happy to sign the quote. I apologize profusely for not getting his last name, but Mike (Mike Kasyjanski or Finn?) then sat with me in the car and comprehensively demonstrated all its features, which I really needed as my old car pre-dates most of the gear in my new one by 16 years! He answered all my questions and got me literally rolling with the new car, so I felt a lot more confident driving it after Mike and I spoke. Again, my profound apologies for no last name, but Mike in finance then got me through all of the paperwork with zero delay and answered all my questions about the details. I had dreaded the car-buying experience, but overall, Jeny, Marvin, and the Mikes made this purchase smooth, professional, and memorable. Many thanks! More

easy buying car experience bought my first new car from this dealership, awesome experience. Moses was really cool and easy going. diffinately the place to go to. great people a bought my first new car from this dealership, awesome experience. Moses was really cool and easy going. diffinately the place to go to. great people and experience. love the new car. More

good experience purchased new vehicle. good salesman TomDistefano: good business Director Mike Finn and good Product Specialist Mike Kasyjanski. overall good buying purchased new vehicle. good salesman TomDistefano: good business Director Mike Finn and good Product Specialist Mike Kasyjanski. overall good buying experience. I would recommend to family and friends. More

Hassle free experience Moses was extremely easy to deal with and very professional. In addition Mike K. did a nice job with the delivery process. A very pleasant experience. Moses was extremely easy to deal with and very professional. In addition Mike K. did a nice job with the delivery process. A very pleasant experience. More

A great experience I was welcome with a smile and respect. Moses Munir took the time to answer my question and help me in every way. I bought my first car. I had a grea I was welcome with a smile and respect. Moses Munir took the time to answer my question and help me in every way. I bought my first car. I had a great experience and I recommend this dealership,you will have a great and welcome experience.. More

Loyal customer-best place to buy or lease a car or truck wej are very happy with our purchase, everyone was cooperative and acted in a professional manner. We have used this dealership since 2009 and also t wej are very happy with our purchase, everyone was cooperative and acted in a professional manner. We have used this dealership since 2009 and also their service dept is top notch. Moses in sales and Mike were fantastic and made the purchase enjoyable. J. Pic More