Glen Toyota

I had my front and rear brakes done in May 17'07 at Glen Toyota. They claimed to have replaced the rotors, drums, pads and shoes. I paid approximately $800+ for the brake job. Unfortunately, I felt a pu Toyota. They claimed to have replaced the rotors, drums, pads and shoes. I paid approximately $800+ for the brake job. Unfortunately, I felt a pulsating problem on my front wheel lately and had my personal mechanic checked it instead of going to the Toyota dealership on August 12'08 (18 months later). To our surprise, we found out that the front rotors were not new as indicated by Glen. As matter of fact, they were resurfaced and put back on with new pads. Unfortunately, I do not have any proof that they actually did this sneaky business by charging me new items that they did not replace. As usual I called Robert (sales person that recommended the service) about this and he denied the entire accusation reaffirming that Glen does not scam their customers. This is what he said everything they invoiced or said in the receipts are what they did which was replaced everything new. I should have request for the old parts instead of trusting them to perform service entirety. Can you believe new original Toyota rotors go out within 15 months of regular city driving? 18,000 miles!!!! Instead he accused me of driving harshly and caused the rotors to wear out faster than the life and it is not Glen's or his fault. Unfortunately, more than a year has passed and the warranty for the brakes service is over and there is nothing I can do about it. I am reporting this as a warning to others that plan to have their service done at Glen. Please be wary of them especially when they claimed to put in new parts instead recycled with your old parts. More

I purchased a 2005 mini van, they tried to douple dip on a recall item and charge me over $1500.00. My local gas station repaired the problem with some simple lub oil. I will never ever go to this deale a recall item and charge me over $1500.00. My local gas station repaired the problem with some simple lub oil. I will never ever go to this dealer again or recommend to any one, we have 6 cars in my family, they have lost a customer for ever and I will tell as many people as possible about this unfair dealership More

My wife and I walked into this dealership in particular because my father had purchased his car here a few years back. We were greeted by this salesman named Gary and we told him our story about just getti because my father had purchased his car here a few years back. We were greeted by this salesman named Gary and we told him our story about just getting married, buying a new house and wanting to buy a new car as well. We were specific in our choices and wanted to know more about the FJ Cruiser and the Rav4. He said that he'd show us around, but when we asked him about any sales or incentives going on he flat out said, "No, not for the FJ or the Rav4." My wife, (being less forgiving) wanted to leave right there and then, she refused his answer and brought up the fact that the website had mentioned the 0%APR deal causing Gary to stutter and back peddle. How could a salesman not know what deals are going on for their cars? Shouldn't he know of all the promotions to help out his sales and his customers? So far not off to a good start. While he went and fumbled around to search for keys to an FJ Cruiser, I noticed a table that had all of the "Red Tag" sales of the cars they had on the lot. I found an FJ Cruiser Demo model in the pile which listed a sale price of $26k and asked to see it. After taking a look, we headed back to his desk to crunch some numbers and off he went to calculate. I thought to myself, "I bet he's going to come back w/ a figure and MSRP of the car that is completely off from the sale price we had seen. When he returned, he produced the numbers for both leasing and financing on the sale price, which was almost $3,000 more than the sale price that I'd seen on the Red Tag!!! I demanded to have a look and he insisted that I have a seat so he can retrieve the tag. (my mistake, I should've gone up there and retrieved it myself) I saw his dumbfounded look when he pulled up the tag that I mentioned and he quickly made a B-line for the corner office manager. After he emerged from the office he came back w/ the Red Tag sales and the Demo model tag I had seen and, shown my wife, was now gone! He said that it never existed. Was I supposed to believe that I had imagined the whole thing??? We proceeded to the manager's office just to have him quickly dart out his door to greet us. He asked if he could produce that price, would I then buy it. This is classic Text Book Car Salesman 101. Present the higher price, hide the sales tag sticker, come out your office acting all friendly and offer a price lower than the higher price, which was really the original sale price. I wasn't born yesterday, but to any average person this would've been a steal! "Wow, they're knocking off $3000 to sell me this car!" So I mentioned to the manager that there was a tag there that said the car was less than what Gary had tried to sell us. The manager (sorry I forgot his name) told me that the tag never existed and if it did, someone probably stole it! WHAT!?!? What kind of place does this? Are all of the Toyota dealerships going to be like this? Or far worse, are all the dealerships going to be like this? I have a couple of friends looking to buy a car and I assure you I will let them know of the lack of customer service these guys at Glen Toyota have and to not refer them any where near them. More

The worst possible experience I could imagine. I came to test drive Toyota Sienna. When I was entering the parking lot, their forklift backed up right into my car. Well, accidents happen - we just need to d test drive Toyota Sienna. When I was entering the parking lot, their forklift backed up right into my car. Well, accidents happen - we just need to do the right thing. The manager of the guy who did it said "just a second, we'll take care of it" and went into the building. Immediately their truck with the unfortunate forklift left the scene, then the owner came out and said that nothing happened, that I was harassing their employees and that I should leave immediately since this is their premises. Of course, the police wrote the report (no, they do not consider it hit and run - the forklift is not registered or insured, so it is not a "motor vehicle" and for it to leave the scene of an accident is OK, I guess).<br>Save your old vehicle, don't get any more grey hair than you have. Buy a car somewhere else. I sure will. More