Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Glen Toyota
Fair Lawn, NJ
4,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
4,132 Reviews of Glen Toyota
March 04, 2020
This location is professional and accommodating. Solid communication and effective at scheduling and efficient with labor. Dealership has friendly, knowledgeable staff that is considerate of customers. communication and effective at scheduling and efficient with labor. Dealership has friendly, knowledgeable staff that is considerate of customers. More
by juneson19
Verified CustomerEmployees Worked With
Ryan Christensen
March 02, 2020
Nicole is great. She always keeps her promise regarding the time the car will be ready. She also discusses in detail the findings and helps soften the blow. the time the car will be ready. She also discusses in detail the findings and helps soften the blow. More
by Carmine
Employees Worked With
Nicole Willis
March 01, 2020
Everyone was Courteous andProfessional. Way better than Everyone was Courteous and Professional. Way better than big dogs at Prestige Toyota I got called with updates Will definitely be back for fu Everyone was Courteous and Professional. Way better than big dogs at Prestige Toyota I got called with updates Will definitely be back for future service and repairs More
by Craig.mandeville
Employees Worked With
Nicole Willis
March 01, 2020
I had an awesome experience at Glen Toyota, Richard Morales was so helpful and nice. He also assisted me in figuring out which auto finance plan best fit my budget. Management was very nice and the fin Morales was so helpful and nice. He also assisted me in figuring out which auto finance plan best fit my budget. Management was very nice and the finance dept., put my best interest 1st. Awesome experience Sales staff was energetic and fun to be around with as I waited to go to finance. You have to experience for yourself. THUMBS UP! More
by RMORALES100009
Employees Worked With
John Kraiza, Joe Esposito, Jeff Braunstein, Jonathan Handelsman, Bruce Rosales, Genaro Rosario, Rich Morales, Alise Colon
February 29, 2020
This is our 5th Rav 4 that we will be driving - so there’s no guess that our experience at Glen Toyota has be very positive - Tom Destefano has been our guy and we can honestly say that we have been v there’s no guess that our experience at Glen Toyota has be very positive - Tom Destefano has been our guy and we can honestly say that we have been very pleased and will continue to stay in contact with Tom - every one at Glen Toyota had bee very professional including the service department - More
by kreschfam
Employees Worked With
Michael Finn, Tom Distefano, Nicole Willis, Alise Colon
February 29, 2020
Nice and Easy Transaction. Friendly Staff. Tom and Alise were a pleasure to work with. I look forward to seeing the remodeled showroom when it’s complete Alise were a pleasure to work with. I look forward to seeing the remodeled showroom when it’s complete More
by seth.striar
Employees Worked With
Bob Baran, Tom Distefano, Alise Colon
February 28, 2020
The Glen Toyota service team is the best! Their professionalism and attention to detail is noteworthy. Thank you for always keeping my vehicle road worthy. professionalism and attention to detail is noteworthy. Thank you for always keeping my vehicle road worthy. More
by dfloss981
Employees Worked With
Ryan Christensen
February 28, 2020
The dealer have a good personnel, Mónica Ventura, show me the cars so I decide which one I like it. Also I tested and like this car. the cars so I decide which one I like it. Also I tested and like this car. More
by ANGELCON2006
Employees Worked With
Michael Finn, Tom Jacobsen, Jason Forkins, Sheina Chinchay, Monica Ventura
February 28, 2020
Went into look at vehicles not expecting to drive one home today. Met Neil and took the Highlander I saw online for a test drive. Neil was very helpful in securing a good deal. home today. Met Neil and took the Highlander I saw online for a test drive. Neil was very helpful in securing a good deal. More
by CBHALL22
Employees Worked With
Neil Dimaso, Paul Cimillo
February 27, 2020
When I first went to Glen Toyota to purchased my car, I had serious reservations but against my better judgement I stayed. I arrived for my 9am appointment and Richard was no where to be found but I was as had serious reservations but against my better judgement I stayed. I arrived for my 9am appointment and Richard was no where to be found but I was asked to sit at his desk and wait. While waiting, I hear arguing in the back. Manager, Genaro and Richard come out, clearly distraught. Richard down plays it and says he was yelled at because he was late. I was prepared to purchase the car, so I stay. During the transaction, another manager John asks to speak to Richard privately. Richard comes back with papers, which were photographs of his desk, showing customers’ personal information left out in the open. Again, another red flag. But we’re already in the buying process so I stay. One positive is that the buying process was actually quick and John offered to look at the car I was previously leasing to help me understand the lease return process. A little awkward experience but overall, not terrible. The month following has been a disaster. Richard offered to return my previous lease for me the same day but failed to do that. When I continued to ask him about where my car was, he was evasive. I called the dealership several times with no return phone call for two days. I called Nissan and was told my car was not returned nor was there a pending inspection appointment for my car. At this point I’m worried because I don’t know where my previous lease was and the payment had still not been made, which was part of the deal. When I finally spoke to a Genaro, he was rude and dismissive. I came to find my car was sitting in their lot, unoccupied for 19 days. Finally they followed through and got my car inspected and provided proof of the payment. When I was told to pick up my plates I was told that I owed $70 because the original costs were “estimated”. When I asked why I wasn’t told about any possible charges Genaro told me it is not the responsibly of car sales man to provide that detail because I signed the paperwork. Shocked with his response, I questioned if this was a common practice for their dealership. He then told me to return the following day to speak to the general manager because there was nothing he was willing to do to help. Again he was extremely rude. Before I left the parking lot, Richard did come outside and gave me my plates in hopes that I wouldn’t leave a truthful comment about my experience. Honestly, in my experience buying a car is never great but this was hands down the worst experience. If I could return my Toyota today and go to one of their competitors, I would without hesitation. I can’t speak to everyone who works there but I would certainly stay clear of Richard and Genaro if you had to go to this Toyota Dealership. More
by jovanowim
Employees Worked With
John Kraiza, Genaro Rosario, Rich Morales
