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Glen Toyota
Fair Lawn, NJ
4,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,133 Reviews of Glen Toyota
February 27, 2020
When I first went to Glen Toyota to purchased my car, I had serious reservations but against my better judgement I stayed. I arrived for my 9am appointment and Richard was no where to be found but I was as had serious reservations but against my better judgement I stayed. I arrived for my 9am appointment and Richard was no where to be found but I was asked to sit at his desk and wait. While waiting, I hear arguing in the back. Manager, Genaro and Richard come out, clearly distraught. Richard down plays it and says he was yelled at because he was late. I was prepared to purchase the car, so I stay. During the transaction, another manager John asks to speak to Richard privately. Richard comes back with papers, which were photographs of his desk, showing customers’ personal information left out in the open. Again, another red flag. But we’re already in the buying process so I stay. One positive is that the buying process was actually quick and John offered to look at the car I was previously leasing to help me understand the lease return process. A little awkward experience but overall, not terrible. The month following has been a disaster. Richard offered to return my previous lease for me the same day but failed to do that. When I continued to ask him about where my car was, he was evasive. I called the dealership several times with no return phone call for two days. I called Nissan and was told my car was not returned nor was there a pending inspection appointment for my car. At this point I’m worried because I don’t know where my previous lease was and the payment had still not been made, which was part of the deal. When I finally spoke to a Genaro, he was rude and dismissive. I came to find my car was sitting in their lot, unoccupied for 19 days. Finally they followed through and got my car inspected and provided proof of the payment. When I was told to pick up my plates I was told that I owed $70 because the original costs were “estimated”. When I asked why I wasn’t told about any possible charges Genaro told me it is not the responsibly of car sales man to provide that detail because I signed the paperwork. Shocked with his response, I questioned if this was a common practice for their dealership. He then told me to return the following day to speak to the general manager because there was nothing he was willing to do to help. Again he was extremely rude. Before I left the parking lot, Richard did come outside and gave me my plates in hopes that I wouldn’t leave a truthful comment about my experience. Honestly, in my experience buying a car is never great but this was hands down the worst experience. If I could return my Toyota today and go to one of their competitors, I would without hesitation. I can’t speak to everyone who works there but I would certainly stay clear of Richard and Genaro if you had to go to this Toyota Dealership. More
by jovanowim
Verified CustomerEmployees Worked With
John Kraiza, Genaro Rosario, Rich Morales
February 27, 2020
I went to your dealership looking for information on possibly buying a new car for myself. Mario Guzman helped me and answered all my questions. He was very professional and personable, I appreciate his possibly buying a new car for myself. Mario Guzman helped me and answered all my questions. He was very professional and personable, I appreciate his customer service. More
by hernanl385
Employees Worked With
Mario Guzman
February 27, 2020
The experience is wonderful. Very prompt, courteous. Always impressed. The experience is wonderful. Very prompt, courteous. People go an extra mile to help and to explain. The prices are very reasonable. Always impressed. The experience is wonderful. Very prompt, courteous. People go an extra mile to help and to explain. The prices are very reasonable. The location is very convenient. More
by LexusLS430
Employees Worked With
Bruce Rosales
February 26, 2020
I have being driving Toyota RAV4s for the last 15 years. Glen Toyota met my request in finding a RAV4 with the latest technology and safety futures. I will recommend Glen Toyota because they treat you like Glen Toyota met my request in finding a RAV4 with the latest technology and safety futures. I will recommend Glen Toyota because they treat you like family. More
by Elizabeth
Employees Worked With
Michael Finn, Johnny Cruz, Bill James
February 25, 2020
Great customer service from Richard,he was very helpful,went to a couple places before and didn’t get the service I got there..I would recommend to any one...as a first time buyer I was pleased.. helpful,went to a couple places before and didn’t get the service I got there..I would recommend to any one...as a first time buyer I was pleased.. More
by yasheka
Employees Worked With
Rich Morales
February 25, 2020
Everyone in the sevice department was friendly, efficient, and very helpful with any questions that I had. They had my car in and out in no time. They also have a big beautiful waiting room with a efficient, and very helpful with any questions that I had. They had my car in and out in no time. They also have a big beautiful waiting room with a coffee and tea machine, magazines and a TV while you're waiting. More
by JMM
Employees Worked With
Jose, Tom Distefano, William Hughes
February 24, 2020
From first walking in Darluis was helpful, very accommodating, and thoughtful. He went above and beyond to help me, even when he believed I was just looking. He fought for me to get a payment withi accommodating, and thoughtful. He went above and beyond to help me, even when he believed I was just looking. He fought for me to get a payment within my comfort level, and to have the perfect car for me. Glen Toyota was overall a very pleasant experience, and I say that after spending 5 hours there due to some hold ups. More
by Forwarduntodawn134
Employees Worked With
Michael Finn, Jonathan Handelsman, Darluis Cruz, Rich Morales
February 24, 2020
Man. Whoooooo where do I even start. I have never gone to a dealership in my life and every single person at this dealership made me feel like I was in a Chick-Fil-A. By far, the greatest customer service I a dealership in my life and every single person at this dealership made me feel like I was in a Chick-Fil-A. By far, the greatest customer service I have ever seen in my life. Consider this a petition to give Ryan and Juan a raise. Man's drove me all the way to Wayne just so I could run an errand. GOAT status. I wish there was a rating better than 5 stars. I will def be back next time I need service. Words can't even express how great this dealership is. More
by zaki.tahir3
Employees Worked With
Juan, Nicole Willis, Ryan Christensen
February 24, 2020
Great experience! Prior to meeting with Tom Distefeno, my Sales Contact, we discussed what I was looking so when I arrived for my appointment, the perfect car was waiting for me. He knew exactly what I wante Sales Contact, we discussed what I was looking so when I arrived for my appointment, the perfect car was waiting for me. He knew exactly what I wanted and they worked diligently to get me a monthly payment I was comfortable with. I’ve been purchasing and leasing from Glen Toyota in Fair Lawn for over 15yrs now and am never disappointed. More
by JOSEPHINEPAIS
Employees Worked With
Michael Finn, John Kraiza, Tom Distefano
