Glen Toyota

Engine light on again at only 4,000 miles I have to say I’m disgusted that I have to already come back for servicing on a 2018 Highlander XLE. There’s only 4,000 miles on the car and I have ha I have to say I’m disgusted that I have to already come back for servicing on a 2018 Highlander XLE. There’s only 4,000 miles on the car and I have had it serviced once already. I now have the check engine light on and all wheel drive and cruise control is not working. This is unacceptable. I already wish I had not bought this car. More

Best Experience When you go to a dealership many things might cross your mind. My expectations were low in regards of getting a good deal; however I felt like family, When you go to a dealership many things might cross your mind. My expectations were low in regards of getting a good deal; however I felt like family, and family treats you great. I am super duper satisfied with my new lease. This has been one of my greatest experiences ever. I think this is my dealership, period. More

Purchase suv Salesman, Frank Aversa, BM, Michael and manager, John were patient and helpful I was able to purchase my SUV quickly with great terms. I will return t Salesman, Frank Aversa, BM, Michael and manager, John were patient and helpful I was able to purchase my SUV quickly with great terms. I will return to purchase a vehicle for my son. I recommend this dealer to everyone. More

Great service! Great customer service! Staff is very friendly and provide ample updates on the status of your vehicle. Very comfortable lounge with a large variety o Great customer service! Staff is very friendly and provide ample updates on the status of your vehicle. Very comfortable lounge with a large variety of different coffees/espresso. More

Price out of control First I ask price for wipers he said $23.00 then I asked Price for all weather mats he said $150:00 plus synthetic oil which one I paid around $60.00 First I ask price for wipers he said $23.00 then I asked Price for all weather mats he said $150:00 plus synthetic oil which one I paid around $60.00 Toyota charge me extra money no more glen Toyota More

Great place, friendly and helpful I would recommend this place to everyone.. Very helpful ,clean and didn't keep me waiting for very long compared to previous places I previously visi I would recommend this place to everyone.. Very helpful ,clean and didn't keep me waiting for very long compared to previous places I previously visited.. More

Everyone was courteous and professional !! My service was a 5000 check up Natalie was lovely knowledgeable and professional. The coffee was great! If I would say anything negative it would be My service was a 5000 check up Natalie was lovely knowledgeable and professional. The coffee was great! If I would say anything negative it would be they didn’t do a great job vacuuming and cleaning my car. More

A lot of fluff, not a lot of substance Part of my package is free scheduled maintenance for 2 years, first one is at 5k mi. For WEEKS before I even hit 4500 mi I was receiving e-mail, v-ma Part of my package is free scheduled maintenance for 2 years, first one is at 5k mi. For WEEKS before I even hit 4500 mi I was receiving e-mail, v-mail and text reminders to make an appt. I finally came in during the holiday week. The facility is very nice, well-lit, clean and comes with amenities. All very impressive. The staff is super-friendly and courteous but at the end of the day the service was mediocre. I specifically called out that I felt like there was an issue with the brakes being too soft and to please check them. When I received the report back, I found that they only did a visual inspection and there was NO comment regarding the brakes either way. Since I had someone with me and was in a bit of a rush, I couldn't stay longer to discuss this with anyone. They didn't even change my oil on this trip. I know things have changed in new cars and with synthetic oil frequent changes are not required, but I would think for the first service, they would have done it since the engine is new and there could be things that need to be flushed out. Lastly, I had also inquired if I would be able to have a roof rack installed the same day. Answer: yes, if it is in stock. But of course it wasn't. Moreover, it was over-priced. On Toyota's web page they go for $249 ... Glen wanted $299 + installation and could even tell me what they were made of ... the guy at the counter said he thought they were plastic ... REALLY? Why are they marking up the product if they don't even bother to keep it in stock? At that point, I can order it myself. I tell this to every business who asks for a review. Go back to basics. Be good at what you are supposed to be doing ... forget the fluff and stop cheapening everything just to increase your bottom line. The biggest failure on the part of businesses today is that they make poor decisions and think the customers don't notice. Then when their business falls off, they blame the economy and use excuses like 'people just don't do xxx anymore' or 'people don't have the money like they used to' ... no, people have stopped coming to you because you don't offer the same quality products and/or service like you USED to. Food for thought ... More

Prompt and competitive Andrew was immediately attentive, as usual. My paperwork was done in no time flat. The bagels and the coffee were timely because I dropped off my car Andrew was immediately attentive, as usual. My paperwork was done in no time flat. The bagels and the coffee were timely because I dropped off my car at 8:30 am, and that was my quick breakfast. The service was done in under 45 minutes, and I was in my way. Thank you and a Happy New Year. More

Service Scheduled a routine check up on their website. Showed up at that time and was in and out with no problems. Waiting room is nice and clean. Scheduled a routine check up on their website. Showed up at that time and was in and out with no problems. Waiting room is nice and clean. More