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Glen Toyota
Fair Lawn, NJ
4,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,133 Reviews of Glen Toyota
November 30, 2017
car buying experience Before you go to Glen Toyota make sure that you do your homework. Go to others dealers first. Sales man who we dealt with Robert B. could not even bra Before you go to Glen Toyota make sure that you do your homework. Go to others dealers first. Sales man who we dealt with Robert B. could not even brake down numbers for the lease. His answer was that financing do all this. I guess Glen Toyota does not train salesman. Please make sure you read and understand all documents before signing them. Do not take car delivery before you review your contract. Ask them to print contract before signing so you can go over it and question all the charges.We found some mistakes in contract like they charge $702 tire tax. Called Glen Toyota they refuse to do anything about it. John K. manager was no help. They will not tell you anything about specials and intensives. Do you homework. Before you go there Please understand how leasing and financing works. This is your right as a consumer to know what interest they charge you for your lease and financing. If you leasing or financing you can buy GAP insurance from your insurance company. Have a clear picture before you buy a car from them. Also read all reviews on www.Yelp.com. I am sure that Glen Toyota will try to respond on this review. I am trying to let community know about my experience with this dealer. no wonder they are #21 on list in NJ. please also read review on Better Business Bureau web site. After leaving my review we got a phone call from Jeff. He sad the best what I can do for you is one free oil change. I newer saw oil change for $702. Today we have tools what we can use to express to others consumers our experience.Do all homework , be ready. I am writing this review not for me for others members of this community. Unfortunately for me I can not attach copy of my contract where it says $702 tire tax. I guess in future it will be a big plus. so all community members could see the truth. Yesterday called several times to Glen Toyota regarding my license plate and registration I could be able to leave massage for Robert B. His mailbox was full. Receptionist will only transfer calls to your sales person. Finally I stooped by and piked up my plates and registrations last night. now body called me and let me know that they arrived. More
by vln2000
Employees Worked With
John Kraiza, Jeff Braunstein, Robert Brito
November 27, 2017
Great car buying experience Thank you! We went in to buy a car on Black Friday to take advantage of all the great deals and were pleasantly surprised by how quick and easy it was Thank you! We went in to buy a car on Black Friday to take advantage of all the great deals and were pleasantly surprised by how quick and easy it was to buy a car. The salesman Javier Was very pleasant to deal with and helped us make a decision by providing so much information on all the cars we were comparing. More
by AlexanderV18
Employees Worked With
John Kraiza, Jose Cornieles, Javier Flores
November 01, 2017
New Purchase Our experience with Mr. Flores was remarkable. He understood what we wanted in a vehicle and our needs and he went beyond in satisfying in making sure Our experience with Mr. Flores was remarkable. He understood what we wanted in a vehicle and our needs and he went beyond in satisfying in making sure we were comfortable with our decision. He took his time and didn't push us into buying right away. I recommend this place and Mr. Flores. More
by Mcue21
Employees Worked With
Javier Flores
October 19, 2017
new car sales my sales person was tommy destefano. I was greeted very well and had all my questions answered with out being pushed into buying something I didn't wa my sales person was tommy destefano. I was greeted very well and had all my questions answered with out being pushed into buying something I didn't want. thank you tom and all the staff for my great experience . I would recommend this dealership to everyone. More
by mmunir0111
Employees Worked With
Tom Distefano
September 28, 2017
Horrible Service I walked into the dealership Friday September 22 and I was greeted by Tom Jacobson. I told him I already sent all my information and the exact car I w I walked into the dealership Friday September 22 and I was greeted by Tom Jacobson. I told him I already sent all my information and the exact car I wanted. He then said to me after asking my name in front of everyone in the dealership that he couldn't assist me because I didn't have good enough credit and dismissed me. He treated me horribly! Luckily I went to the Chrysler Jeep and Dodge Dealership in Paramus and I got a car for a great price. My sales rep there was absolutely amazing! More
by Mrssharellclay
Employees Worked With
Tom Jacobsen
August 27, 2017
The dirtiest dealership in the area! First off: how does Toyota allow a business like this to operate under their name? I had a deal in writing with General Sales Manager José Corniel First off: how does Toyota allow a business like this to operate under their name? I had a deal in writing with General Sales Manager José Cornieles. The next day I went with my uncle to do the paperwork because the loan (from Toyota Financial Services) on my trade is under his name. I told them that because of student loan debt, my credit score was not good but that my uncle's was excellent and that he would co-sign. These snake oil salesmen ran my credit only to come up with the excuse that Mr. Cornieles was not there to "sign off" on the deal and that the on-duty sales manager did not have the authority to do so. I should have 'listened' to the terrible reviews about this dealership on this great site and elsewhere. The first red flag should have been that the car I "negotiated" was advertised for a considerably cheaper price on a third party site. Guess what they did that same night... raised the price to be the same as on their site. I took the bait and they couldn't hit me with the ridiculous fees (including the $1395 for the pre-delivery inspection!) It was all a scam to lure customers into their shady "dealership." They should go into the business of selling fees instead of cars. Visit this place at your own risk. More
by Classic John
Employees Worked With
Bob Baran, Marc Coleman, Jose Cornieles
August 21, 2017
Purchase of 2017 Toyota Corolla My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned My wife and I have purchased five cars (3 for ourselves and 1 each for our 2 daughters) from Glen Toyota in the last twenty years. All were "Pre-owned" and we have been very satisfied with each of them. Before retiring I had commutes to and from work of 75 to 100 miles a day so we put a lot of miles on these cars. Out 3 performed excellently with routine maintenance. Our daughters also are pleased with their Toyotas. This time, we decided on a new 2017 Corolla. We first met with Steve Bawiec who took us on a test drive. He explained the new features in the '17 Corolla and answered all our questions. He was very professional and courteous. After helping us find the specific Corolla we decided to buy, we met with Mike Finn who explained the financial details. He also was courteous and professional We also met with a woman who showed my wife and me how to use the features in the car. I regret I forget her name but she was very knowledgeable, helpful and courteous to us. After being a customer of Glen Toyota for twenty years, I would go back there again the next time I need a car. More
by fr251
Employees Worked With
I don't recall her name. And I don't see her listed here. She showed us how to use features in car after we bought it., Michael Finn, Steve Bawiec
August 19, 2017
Absolute worst service! I had a 7 a.m. appt for a job that should have taken 4 hours. I text them using their service and NO ONE returned my text! 9 hours later I got my Sie I had a 7 a.m. appt for a job that should have taken 4 hours. I text them using their service and NO ONE returned my text! 9 hours later I got my Sien a back, absolutely awful customer service, time to go back to Easy Coast or Prestige Toyota. More
by Michael Norman
Employees Worked With
Mike Elston, Nicole Willis
August 12, 2017
Exceptional Service! My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer My car was broken into, and Andrea McHugh immediately put a rush on ordering a new window. Her willingness and expertise to ensure excellent customer service from the start will never be forgotten. Bruce overnight-ed the part I needed, and I was provided a rental car immediately. Jason and Andrew worked tirelessly and professionally to ensure I received my repaired vehicle on time. All of their calm, patient manners were a great help to me when my frustration was at an all-time high after my car was broken into. Their knowledge of the car parts and remarkable problem-solving abilities are rare indeed. If the quality of a dealership's employees is an indication of future success, then Glen Toyota has a very bright future. I highly recommend Glen Toyota!! More
by Danielle Beran
Employees Worked With
Andrea McHugh, Jason Forkins, Bruce Rosales, Andrew Parneros
August 08, 2017
Excellent Service The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always The service department team at Glen , especially Paul Dupree, are most courteous and helpful. I have had my car serviced there for 3 years and always am treated wonderfully. The service is done in a timely manner and explained fully to me. I highly recommend Glen Toyota's service department and will continue to use them as long as I own this car. More
by marcalan32
Employees Worked With
Paul Dupree
