Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Glenbrook Dodge Chrysler Jeep Fiat
Fort Wayne, IN
2,811 Reviews
Glenbrook Dodge Chrysler Jeep has been serving the city of Fort Wayne and the surrounding areas for over 40 years. We offer a wide range of services for our customers including New & Pre-Owned vehicle sales & leasing, a top tier Service Department with highly trained technicians and all the latest technology to service your vehicle as well as a fully stocked Parts Department that carries thousands of OEM parts to get your vehicle back on the road as quickly as possible. We even offer a complete Collision Center that services all makes & models.
Come visit us and find out why Glenbrook Dodge Chrysler Jeep is the very best place to buy a new or pre-owned vehicle and have your vehicle serviced or repaired. We look forward to serving you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,811 reviews
April 09, 2015
New Tires Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set of 4 tires soon anyway and he advised me of a sale coming up in the near future - buy 3, get No 4 for $1. I waited and had all 4 replaced , balanced and nitrogen added, ALL in a short time. Excellent repair service, fast, great deal, convenient shuttle service and excellent customer service...... More
by ron30303
Employees Worked With
Justin Reynolds, Service Advisor
April 08, 2015
Oil change tire rotation I went for oil change and tire rotation staff was friendly and I was in and out in a timely fashion, which is greatly appreciated when life is extreme I went for oil change and tire rotation staff was friendly and I was in and out in a timely fashion, which is greatly appreciated when life is extremely busy right now. Staff was extremely nice and receptive to my concerns, also was able to answer all my questions. More
by kstudebaker
Employees Worked With
Service center
April 01, 2015
Good Experience in getting the Nitro I wanted. I had a GREAT experience trading my used SUV for a newer used Nitro. Everyone, especially Chad Holzinger, was very helpful, friendly and respectful. I had a GREAT experience trading my used SUV for a newer used Nitro. Everyone, especially Chad Holzinger, was very helpful, friendly and respectful. Will not hesitate to recommend your dealership to my family and friends. More
by Sallyanne
March 30, 2015
Service Department I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of service. It was a very pleasant experience. Ron & Jackie Miller More
by ron2523
Employees Worked With
Becky Dodds
February 25, 2015
Unbelievably Amazing experience! I have horrible credit and I was able to purchase a 2015 Jeep Patriot with a co signer who's credit wasnt better than mine! Ken Starnesmade mirracles I have horrible credit and I was able to purchase a 2015 Jeep Patriot with a co signer who's credit wasnt better than mine! Ken Starnesmade mirracles happen for me! The whole crew are down to Earth, understanding of any situation and ready to help you get a reliable new vehichle no matter how long it takes them to make it happen! I cant say enough poisitive things about this dealership! They are also highly professional! More
by MorningHawk
Employees Worked With
February 12, 2015
service department I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole matter .......outstanding! !!! More
by speikes
Employees Worked With
Brian Marshall
January 20, 2015
Blessed My husband and I came in looking for a used car (talked about getting the Chrysler 200) but with all the perks of new. While we were looking my husban My husband and I came in looking for a used car (talked about getting the Chrysler 200) but with all the perks of new. While we were looking my husband Pete decided just to go with new. How excited I was about it also! My 1st BRAND new car. You can't beat the reliability and worry free maintenance of a new car. I also have a Lincoln LS but was having alot of issues with it. Josh the salesman was knowledgeable and helpful, not pushy in any way. We are very happy with our lease of the Chrysler 200S with AWD with the option to purchase after 3 years. God Bless ycar.Thank You More
by Pete
Employees Worked With
Tim Blackmon
December 17, 2014
12/11/2014 I worked well with my salesperson Jordan who was very accommodating, however when I made an offer of $28,500.00 on a vehicle Jordan had to go get a ma I worked well with my salesperson Jordan who was very accommodating, however when I made an offer of $28,500.00 on a vehicle Jordan had to go get a manager and that is where the experience went to xxxx in a hand-basket. The manager's name was Steve and he came over and introduced himself and then proceeded to tell me straight forward that they couldn't accept an offer of $29,000.00. I told him I actually offered $28,000.00 and he rolled his eyes at me like some condescending xxxxxxx. He then placed a piece of paper on the table and started telling me the actual price was $36,000.00 and the price of $32,000.00 I saw online was already discounted while poking the paper with his finger on the table as to make a point. He shook my hand and said maybe they have an older vehicle that may work for me. His customer service skills are severely lacking, I would've been open to possibly looking at another vehicle had he approached and explained to me in a civil manner that they'd love to work with me but the offer I made simply wasn't enough as the online prices are already discounted. I had no idea online prices are discounted or I might have rethought my offer. I went to another dealer and spent $28,500.00 on a vehicle and they seemed to appreciate the business. I feel sorry for the sales people there if this is how manager's approach potential buyers as their sales numbers will be lower than if they were treated with respect. I called and left a message with Chris for Mark McKibben but received no call back so I'm guessing my input doesn't hold a lot of weight, hopefully this comment will spark some sort of change in the treatment of customers moving forward. Best Regards, Bill Drinkall More
by bill.drinkall
Employees Worked With
Jordan, Steve Bufink
December 08, 2014
They were so awesome I flew in from NYC I spent months and must have spoken with 40-50 dealers on the quest for my dream car--an SRT Viper. Being in the New York area, I had a ton of differ I spent months and must have spoken with 40-50 dealers on the quest for my dream car--an SRT Viper. Being in the New York area, I had a ton of different dealers I could check out but nobody had the combination of the car I wanted at the right price with the assurance that the Viper was handled properly in their care. After trying to many dealers, It was a pleasure to call Glenbrook and speak with Ken on the phone. He was knowledgeable about the car, and was able to answer all my questions about the condition of the Viper. The car was stored indoors and kept in immaculate condition at the dealership and I had confidence that the Glenbrook team knew how special the Viper is and treated it thusly. I made an offer and within minutes I had worked out, effortlessly, an incredibly good deal for the perfect car. I was elated, and right after the call I bought the first flight out to Fort Wayne that I could take. Ken was waiting at the airport when we got in, drove us to the dealer in a brand new Chrysler 300, and the car was waiting for us, exactly as described when I got there. Perhaps the fact that we ended up staying and chatting for well over an hour with the entire team once we got there speaks to how good of an experience we had. Glenbook is a phenomenal dealership whether it be for a Dart or a Hellcat, I won't hesitate to fly in and drive back my next Fiat or Chrysler product. An absolute A+ experience. More
by jason.struhl
Employees Worked With
Other Employees :
Matt McKibben, Kasey Shirey, Tim Blackmon
November 24, 2014
Oil change disappointment they spilled oil on the way home and smell like burnt oil the whole way it was nauseating and terribly overpriced I am very disappointed and I'm also they spilled oil on the way home and smell like burnt oil the whole way it was nauseating and terribly overpriced I am very disappointed and I'm also very disappointed in how they beat on my truck they don't need to accelerate that hard on my vehicle I saw the guy uncalled for just because it says Hemi doesn't mean stomp it to the floor maybe GB Dodge would like to fill my gas tank and put new tires on. It frightens me how they treat the SRT8 Dodge Challenger in Dodge Chargers and othersjust because they're not theirs they need to treat them with more respect More
by mark.burden.737
Employees Worked With
Not sure what the service girls name is she is a sweetheart
