Glenbrook Hyundai - Happy Car Store

I will likely write a new review once I work with a different salesman. Perhaps it was because of the Christmas holiday being so near(maybe he had more shopping to do!), but David Dilly was EXTREMELY different salesman. Perhaps it was because of the Christmas holiday being so near(maybe he had more shopping to do!), but David Dilly was EXTREMELY high pressure. I entered the dealership (having worked with a different salesman prior) and made it very clear that I would not be purchasing a car that day. The test drive went wonderfully, and David was very knowledgeable about the vehicle. He was able to answer all of the questions I had. Then came the pressure to buy "What if I can lower your payments? What if we offer you more for your trade? What if, what if, what if? What can I do to get you into this car today?" THEY DIDN'T EVEN HAVE THE MODEL I WANTED! I finally told him that he was more likely to make a sale if he let me go home than to keep asking me to buy a car on the spot. I have since requested to work with the salesman who had helped me prior, but I am still a bit nervous about going back in to discuss making a purchase; even more so than I was initially. More

I was impress with the service Justin provided, I had a lot of questions and he awnser them with knowleged and respect not making me feel stupid. Justin was great. lot of questions and he awnser them with knowleged and respect not making me feel stupid. Justin was great. More

Justin and the dealership did very well trying to get me a payment plan that fit into my budget. I was shown a car that better suited my needs than the car I originally chose. My only concerns with the ve a payment plan that fit into my budget. I was shown a car that better suited my needs than the car I originally chose. My only concerns with the vehicle itself is that the dealers didn't disclose to me that the vehicle required premium fuel. The driving noise of the car has not gone away despite the "developed rust on brakes from sitting". All of the staff at the dealership appeared to be in good, positive moods. More

Salesman was friendly, not pushy, and answered all our questions. The entire buying experience went smoothly and was totally enjoyable. We now have 750 miles on the vehicle and really like it. We have questions. The entire buying experience went smoothly and was totally enjoyable. We now have 750 miles on the vehicle and really like it. We have two more vehicles coming up for renewal in the near future and we will definitely consider Glenbrook Hyundai and Mr. Hall. More

This was the 1st new car I have ever purchased, & it turned out to be a horrific experience. The day after I bought it I returned to the dealership to ask about the strange noise it was making. The it turned out to be a horrific experience. The day after I bought it I returned to the dealership to ask about the strange noise it was making. The service dept. said it was typical of Sonatas to make that noise. After driving it for another week I thought this shouldn't sound the way it does & went back to listen to another Sonata. I found out the noise wasn't typical & there was in fact something wrong w/ the car. If the service dept doesn't really know if something is wrong, they need to state that they don't know instead of assuming. Within the 1st 10 days of owning the 2012 Sonata I had to take it in twice. 1st for a defective stereo, then for a bad compressor/bearings & pulley. This is not what I expect from a new vehicle right off the lot. They now have my car for the next 3 days to repair the compressor & want to make an additional appt to replace the stereo next week. Once the problem w/ the car was diagnosed I was contacted by the service dept. opposed to the salesman I was originally dealing with. I believe the salesperson should have followed up & discussed the problem considering he was aware of the whole situation. I stated my frustration w/ this particular vehicle suggested it was a problematic car. He said there is nothing that can be done other than have the service dept. keep fixing the problems. At this point I feel as if I have made a poor decision by purchasing this car & hope it at least holds up for the life of the loan. More

Justen did very well answering all my question and was very polite.There was no pressure from him to make me buy like most places ive been.i would recommend this place to others.Thank You very much Rose very polite.There was no pressure from him to make me buy like most places ive been.i would recommend this place to others.Thank You very much Rose More

So super happy with my car and my experience with Larry Francis @ Glenbrook Hyundai. Larry was excellent in explaining everything and helping me through the process. I feel I got a fair deal and more tha Francis @ Glenbrook Hyundai. Larry was excellent in explaining everything and helping me through the process. I feel I got a fair deal and more than expected on my trade. Finance department was super helpful. I would definitely reccomend Larry to my friends and and family. Great guy, completely upfront and honest with us. And made a huge impression on my young daughter! More

As soon as I entered the dealership I felt very comfortable. Everyone was very freindly and helpful. I had a $ amount in mind and Justin gave me several choices of vehicles. He finaly got me comfortable. Everyone was very freindly and helpful. I had a $ amount in mind and Justin gave me several choices of vehicles. He finaly got me in the right car. i will recomend Justin and the HAPPY CAR STORE to everyone the nees a car I WILL RETURN More

The people at Glenbrook Hyundai were very knowledgeable and helpful. They helped make the purchase as easy as possible. I have no complaints about my experience. and helpful. They helped make the purchase as easy as possible. I have no complaints about my experience. More

From the moment my son-in-law and I walked in the front From the moment my son-in-law and I walked in the front door and he asked for Cleveland, we had excellent service from start til I drove my Hyu From the moment my son-in-law and I walked in the front door and he asked for Cleveland, we had excellent service from start til I drove my Hyundai Elantra off the lot. Cleveland is personable, kind and extremely knowledgeable. All questions were answered and the car explained from top to bottom, inside an out. I enjoyed meeting and working with him. Cleveland is definitely an asset to your ompany and should be regarded with great appreciation. Sincerely' Karen L. Whitehead 3023 Clipper Cove Fort Wayne, In. 46815 More