Glendale Chrysler Jeep Dodge Ram

Friendly Staff, Easy Purchase I went into this dealership, not actually thinking I would walk out a car owner! I had shopped around at several different places, looking for the rig I went into this dealership, not actually thinking I would walk out a car owner! I had shopped around at several different places, looking for the right car within my budget. I worked with Alex Feltner, who was an absolute pleasure! He was respectful, professional and very fun to work with. I went in knowing my budget, they honored that and quickly worked with me to make me a new (used) car owner! I loved my experience and would recommend them to anyone looking for a good car at a reasonable price. 5 stars! More

Helpful Salesmen Steve and Cedric made it easy to get into a new vehicle. It took some finesse with our trade it but we made it work on a price we can live with Steve and Cedric made it easy to get into a new vehicle. It took some finesse with our trade it but we made it work on a price we can live with More

Everything was terrific! Complete attention to all my wants. Easy to do business with. Exceeded all my expectations on this transaction from my first contact to the delivery Complete attention to all my wants. Easy to do business with. Exceeded all my expectations on this transaction from my first contact to the delivery of my new car. More

sales service was as expected - financing was shady The sales experience was what I expected, back and forth for about an hour, trying to determine a price we would both be happy with. Once the deal was The sales experience was what I expected, back and forth for about an hour, trying to determine a price we would both be happy with. Once the deal was made, I waited 30 minutes for the paperwork to be prepared. I then met with the business manager, only to be quoted a different amount than what I had agreed on with the sales agent. Thus, the negotiations almost began again, with the finance agent trying to come to a different (higher) amount than what was promised. I nearly walked out until he said he would make an "executive decision" and give me the price I had already been quoted by the sales agent. Seemed very suspicious to me. More

Friendly but professional. Took a customer focus approach Zac underwood got the ball rolloin by answering my questions via the web site. Brad McGrew walked us through the marketing of the Jeep Grand Cherokee. Zac underwood got the ball rolloin by answering my questions via the web site. Brad McGrew walked us through the marketing of the Jeep Grand Cherokee. Very thorough in his detailing the features and benefits of the jeep and patient in addressing our questions. I appreciate the price quoted was the price offered when we arrived. Overall a quality car buyering experience More

Thanks, Alex! I visited Glendale a few times to better determine the right Jeep for me. Alex was very patient and informative during this experience. We've had a I visited Glendale a few times to better determine the right Jeep for me. Alex was very patient and informative during this experience. We've had a few follow-ups since and again, Alex was very supportive and eager to help. More

Good experience I had a great over all experience. They were nice, efficient, and easy to deal with. I would come back and recommend people here for sure. I had a great over all experience. They were nice, efficient, and easy to deal with. I would come back and recommend people here for sure. More

Great Customer Service As first time buyers, this dealership worked with us through all of our questions in the entire process. We never felt taken advantage of or that we w As first time buyers, this dealership worked with us through all of our questions in the entire process. We never felt taken advantage of or that we were given sub-par service because we were keeping a low budget. More

Everyone is tops at Glendale We've been coming here since Lou Fusz Dodge abandoned us for St. Charles County several years ago. We've bought four or five Jeeps from Becky Moore (i We've been coming here since Lou Fusz Dodge abandoned us for St. Charles County several years ago. We've bought four or five Jeeps from Becky Moore (including this past weekend), we've had them all serviced by Dee Dee Robinson and the gang, and while I might not always like what they have to tell me, I know that their assessments are always spot-on and I'll get my money's worth in fixes. I also have to compliment Larry Striblin, who makes financing and signing an incredible experience. More

My wife and I just had the worst experience we have ever had at a car dealership. We have owned over 50 cars and have had a lot of experience with several area dealerships. We went to Glendale to purchase a 20 at a car dealership. We have owned over 50 cars and have had a lot of experience with several area dealerships. We went to Glendale to purchase a 2014 Challenger. I bought a Chrysler 300 from them a few years ago and told them so. That way they knew I was a repeat customer. We took the car on a test drive and met with Pete Thibodea, who treated us great from the beginning. The sales manager, John Hanna, came by the desk to introduce himself after the test drive and to let us know that while we were on our test drive for the Challenger someone called on the phone from another state wanting to buy the car, apparently sight unseen other than the internet. He assured me that we had first dibs since we were at the dealership and involved in purchasing the car first. He finished and walked away and then our salesman, Pete Thibodeau, said he would go get our Cadillac SRX appraised for our trade-in value. After about 8 minutes (and noticing they didn't drive our trade-in) Pete came back to us and stated they had just sold the car to the phone buyer. We were shocked and asked our salesman what happened. He said we missed it by 3 minutes and that the phone buyer beat us to the punch. He couldn't explain anything else so we left without making a seen. I grabbed my keys off the desk, shook Pete's hand and we left. Obviously they were taking the money offered on the phone and leaving a local, repeat customer who is in your store hanging. They would rather lie about it than just tell me the first time that they are only interested in the bottom dollar. This is the type of thing that give car sales people a bad name. The only reason we give it 1 star is the Pete was just doing his job and that he probably got bilked out the commission he would have made on us. If the sales manager will lie to your face then I'm not sure what other shady practices go on there. Future buyers beware! More