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Glenn Polk Buick GMC of Gainesville

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
185 Reviews
Since 1995, Glenn Polk Chevrolet Buick GMC of Gainesville has proudly served Gainesville, TX with outstanding sales, service, and support as part of the trusted, family-owned Glenn Polk Auto Group. We offer new Chevrolet, Buick, and GMC models, plus quality pre-owned options. With additional locations offering new Ford, Chrysler, Dodge, Jeep, RAM, Fiat, and more Chevrolet vehicles, we ensure a match for every driver. Our expert Service and Parts teams deliver top-tier maintenance, repairs, and OEM parts to keep your vehicle performing its best—long after you leave the lot. Call today with any questions or for directions—at Glenn Polk, we earn your business every day!
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1608 West Hwy 82

Gainesville, TX

76240

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Showing 185 reviews

June 13, 2026

Theresa is always a pleasure to work with. She understands customer service. What ever work I have had done it was done right. More

by toddmarvin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you, Todd. Theresa will be delighted to hear your kind words. Great customer service is about more than just completing the work—it's about building trust, communicating well, and making customers feel valued. It sounds like Theresa consistently delivers on all of those things. We appreciate your continued confidence in our team and are grateful for the opportunity to take care of your vehicle.

June 10, 2026

Very helpful, and made it extremely possible to purchase the vehicle we were looking for. More

by kat18senior09
Recommend Dealer
Yes
Employees Worked With
Dakota Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Wright
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Jun 10, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you for the kind words. I am glad Dakota was able to help make the purchase of the vehicle you wanted a reality. Finding the right vehicle is important, but having someone who is willing to listen, help, and work through the details can make all the difference. We appreciate your trust in our team and are grateful for the opportunity to earn your business. Enjoy your new vehicle!

June 09, 2026

Service department was very friendly and helpful. Did repairs as scheduled and within estimate. Only complaint was waiting area chairs not comfortable for a long wait. More

by walkergang1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you for the review. I am glad our service team was friendly and helpful and that we completed your repairs as promised and within the estimated cost. We know how important clear communication and keeping commitments are to our customers. I also appreciate the feedback about the waiting area chairs. We purchased this facility a few years back and we are looking to build an entirely new facility, hopefully soon!! We are always looking for ways to improve our customers' experience, and comments like yours are helpful. Thank you for your patience and for giving us the opportunity to earn your business.

June 08, 2026

Great service and easy to purchase from. No pressure and very upfront with the customer. This is the 3rd vehicle we have bought from them. More

by KNIGHT7205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
rob ingram
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Jun 08, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you. The fact that this is the third vehicle you have purchased from us means more than any advertisement ever could. We are grateful for the trust you continue to place in our team. I am glad you found the process easy, transparent, and pressure-free. That is exactly the kind of experience we want every customer to have. Thank you for your loyalty and for allowing us to earn your business again.

June 07, 2026

They do a great job! In and out within an hour for oil change and tire rotation. More

by rosstongeneral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Paulo and our team took great care of you. Getting your oil change and tire rotation completed in under an hour while still providing quality service is exactly what we strive for. We appreciate your business and your kind words, and we look forward to serving you again in the future.

June 05, 2026

very easy to work with J>P> was a great salesman sales manager and finance were all a simple process More

by william.hh.burton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in finance, and sales manager don't remember his name but was great to work with
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Jun 05, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you, William. I am glad JP, our sales manager, and our finance team made the entire process easy and enjoyable for you. Buying a vehicle should be simple, straightforward, and stress-free, and I am happy to hear that was your experience. We truly appreciate your business and your kind words about our team. Enjoy your new vehicle, and thank you for choosing us.

June 04, 2026

Easy scheduling, when I arrived promptly checked in and services were completed in a timely manner. Liked the text service providing updates. More

by brent.harness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you, Brent. I am glad you found the scheduling process easy and that our team got you checked in promptly and completed the work in a timely manner. We know communication is important, so I am happy to hear the service text updates helped keep you informed throughout the process. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future.

June 01, 2026

I went in to get my oil changed and they started showing all the new models. Then I fell for a truck. And they did everything they could to get me in it. More

by ATKIS65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Grady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you. Sounds like what started as an oil change turned into a new truck day 😄 I am glad our team was able to show you some of the new models, help you find one you loved, and work hard to make it happen. We appreciate your business and hope you are enjoying every mile in your new truck.

June 01, 2026

I have never had a bad experience with the staff at Glenn Polk! It has always been a smooth, easy experience and it makes it better with people who truly care about customers and their experience! More

by delaney.davis0531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aspen Knifong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you, Delaney. That is such a wonderful compliment. Hearing that you have never had a bad experience with our team means a lot because consistency is something we work hard to deliver every day. I am glad each visit has been smooth and easy, and that our team's care for customers continues to shine through. We truly appreciate your loyalty, your trust, and the opportunity to serve you.

June 01, 2026

Changed oil and rotated tires and changed fuel filter. No problems, great service, highly recommend! More

by DTBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2026 -

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Theresa West and our service team took great care of you and made the visit smooth and hassle-free. Getting all your maintenance completed with no problems is exactly what we aim for. We appreciate the recommendation, your trust in our team, and the opportunity to help keep your vehicle running its best.

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