Global Auto Mall

Ray provided outstanding service from start to finish. He took the time to understand my needs and did not pressure me. He worked to ensure I received the best value for my trade and to get the best pric He took the time to understand my needs and did not pressure me. He worked to ensure I received the best value for my trade and to get the best price for my new Hyundai. He was respectful and made a stressful situation more pleasant through his commitment to customer service and going above and beyond in all that he did. Ray showed me the service and parts areas and all they have to offer and introduced me to staff members in those departments as well. That meant a lot to me. The service area seems great and offers wi-fi and two lounges to meet the needs of customers. Working with the business manager, Mike, to arrange for payment was equally pleasant. I would highly recommend the Global team. More

Great experience at Global Automall specifically with Ray Azarcon. From the beginning of our visit, Ray was pleasant and very helpful in guiding us through the process of purchasing a new vehicle. Since my d Azarcon. From the beginning of our visit, Ray was pleasant and very helpful in guiding us through the process of purchasing a new vehicle. Since my daughter had only one choice in mind and I had a budget to stick by, Ray made many trips to management as he finally got approval on the car that my daughter wanted and the monthly payment I was happy with. More

Ray was very nice and personable, and worked with my budget, i would recommend him to anyone looking to buy a car in the area, Good Deal! budget, i would recommend him to anyone looking to buy a car in the area, Good Deal! More

After visiting 3 other dealerships, I returned to Global Auto Mall, where I, my family and friends, that I recommended know that we received the best service, price and value available anywhere! Between my Auto Mall, where I, my family and friends, that I recommended know that we received the best service, price and value available anywhere! Between my family and myself, we have purchased 10 Hyundai's. While other dealerships say they offer the best in all areas, only Global has proven it to me! More

I came to the dealership after a car accident in which my car was a total loss. I hadn't budgeted for a new car, but when I told my story to my salesperson, Kelvin, he explained all my options, helped me kee car was a total loss. I hadn't budgeted for a new car, but when I told my story to my salesperson, Kelvin, he explained all my options, helped me keep within my budget, and made my car purchasing experience a good one. We test drove a few cars, went over buying vs leasing, and he helped me get a car that would suit my needs. He was great! More

My experience at Global Hyundai was the easiest, most My experience at Global Hyundai was the easiest, most positive car buying experience I have had. I was greeted (not " attacked " ). I was listened My experience at Global Hyundai was the easiest, most positive car buying experience I have had. I was greeted (not " attacked " ). I was listened to and was presented with accurate information as well as options to consider. All my questions were answered and at no time did I feel any pressure to make a particular decision. The test drive was thorough and enabled me to ask more questions, all of which were answered . Upon return to the dealership I indicated that I was not quite ready to make a purchase but would return in " a few weeks " . In most instances this is where the sales pressure usually increases along with annoyance for not buying on the spot. This did not happen at Global, I was treated with courtesy and assurance that they would be happy to assist me at any point that I returned. They even offered to connect me with another dealer if they were unable to meet my needs. I was so impressed with my experience that I returned to Global several days later, made a great hassle free deal and had my desired vehicle in 3 days! I cannot say enough about all of the people I dealt with at Global! Everyone was polite, courteous, knowledgable and cooperative. I will buy my next vehicle from Global and will refer anyone I know of to consider buying from there. In addition, I will tell anyone who will listen that they should really go to Global.          More

I posted this on Global's FB page but they took it down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the pa down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the past and I've never dealt with such a displeasing, unsatisfactory and unappreciative manufacturer as Hyundai. I have family that works for Toyota, Honda and Lexus, but mistakenly decided to go with Hyundai for the advertised value, warranty and gas mileage. I've learned too late that these features are no where near the truth. Hyundai even sent owners a letter confessing that they misjudged the 40 miles per gallon they boasted and offered gas cards, I'm assuming to avoid a class action law suit. My car is averaging only 24 miles per gallon! I'd say they misjudged it.  As for the the dealership that I purchased it from and who is attempting to service/repair my car, Global Auto Mall in North Plainfield, NJ, there is nothing positive I can say about them and their futile efforts. Over 50 days out of service since I've had the car and still no resolution. My engine light has come on several times due to it misfiring, making it shake and almost stall. Global's former GM even sat in my car one evening (service was closed) and witnessed it misfiring and ensured me the issue would be resolved. That was months ago. Since day one there has been a noxious antifreeze smell that they acknowledged at first, but now mysteriously can't duplicate, even though I smell it a few times a week. At times in the winter, I can't use the heat without getting a headache from the smell. The car has a valve tap, shakes at idle, hesitates when stepping on the gas and the ABS light came on while driving down a highway at 65 mph in normal conditions. I've expressed that I feel unsafe driving the car. Several visits later and Global Auto Mall still can't diagnose or fix the problem. Hyundai had the dealership's lead technician replace the cabin air filter, spark plugs, pcv valve (because they said oil was pooling in the intake manifold), head gasket, valve lifters and ABS sensor. I've been told on more than one occasion that Hyundai's Field Tech was coming to the dealership to assist with the car's problems. Only once has he showed up and interpreted the odor in the cabin as a sweet hairspray smell in the headliner (funny since I have 100% never used hairspray in my car). The other times he was scheduled to show up, he didn't. I was told they can be just as successful diagnosing the car verbally with the tech over the phone. The field tech only comes out when they hit a "dead end"....over 50 days out of service, the check engine light still comes on and the antifreeze smell still exists....sounds like a dead end to me! I've never dealt with a company that values their customers as little as Hyundai does. Not once have I been offered anything as a courtesy for the troubles and the days without my car, all the while still making my monthly payments. I even opened two claims with Hyundai Corporate, which were closed prematurely. The whole process with them was a joke. As for trading in the car and getting into a new one, it wasn't until just recently that Global's management suggested it. I discussed it with their old GM last year (my idea), but he said I was upside down on my loan compared to the car's value, so it wasn't an option without taking a big hit, which I certainly wasn't willing to do. Over a week ago the GM said he'd have his guys work up the numbers to see if it was possible. I'm still waiting to hear back from him several days and two voicemails later. The service director said there was an Elantra coming back as a loaner and suggested maybe I'd want to buy that. I felt insulted that he offered me a used car. I've been patient enough over the past year giving them the opportunity to fix the car or come up with an alternate resolution. I'm at my breaking point as of now and needed to take a different route to voice my concerns.  I'm willing to share my story with anyone that will listen. I've even gotten suggestions to contact the local newspaper and news channel. More

Our sales person, Danny Addonizio was very helpful in finding all our vehicle needs. He offered much needed input as to our decision without being aggressive. He gave us time to make our final decision. finding all our vehicle needs. He offered much needed input as to our decision without being aggressive. He gave us time to make our final decision. He is very friendly and took time to follow up on our satisfaction with the vehicle. He offered his help if needed to explore additional vehicle questions and technical support. I will definitely recommend him to another purchaser. More

Spent over 2 hours at this dealership and test drove only one car. We had an appointment but the car we wanted was not ready. I made this appointment earlier in the week, and gave Rich ample notice to have one car. We had an appointment but the car we wanted was not ready. I made this appointment earlier in the week, and gave Rich ample notice to have a car ready. The sales person Michael while courteous and patient, was not very knowledgeable in terms of the selection of available vehicles on the lot. To be honest, it's not his fault. They have their vehicles listed in a paper binder (not on a computer???) Michael tried to keep me engaged but I began losing my patience when the sales manager dragged his feet. The sales manager Howard, was discourteous, impatient, and dismissive. At no point did he take my business seriously. 2 hours at the dealership, and 5 minutes before I left I got 1 number for the car we were looking at. 2 hours should be buying the car including negotiation. Not waiting for the sales manager to look up stock and numbers. And what's worse, the prices they offer are awful. They have brand new 2012 vehicles (NEW) while 2014s are being delivered. They wouldn't move on the 2012 at all. A new car, 2 years old, and they won't bring down the price. They not only lost a sale, they lost a customer. Stay away. Worst experience I've had a dealership. More

As a single woman, my experience working with Max and Mike has been delightful. Prior to visiting Global Auto Mall, I had visited other dealerships. Unlike those others, Global Auto Mall, specifically Ma Mike has been delightful. Prior to visiting Global Auto Mall, I had visited other dealerships. Unlike those others, Global Auto Mall, specifically Max and Mike, showed genuine interest, unbiased conduct and professionalism. Their treatment of me from beginning to end was a positive experience. I would certainly recommend others to visit Global Auto Mall for a smooth, pleasant auto buying experience. More