Ed Rubino, the General Manager of the dealership contacted me directly to resolve the issue. While they were not able to cover the $900 we had a productive conversation about how to mitigate this happening on a future lease. He clarified that the intent of his sales associate Julio Ruiz was not to confuse or deceive.
Going forward we had a pleasant discussion about the steps that should be taken to ensure that this does not happen again. As someone who is new to leasing a car, I am pleased with the outcome and will continue to lease from the dealership because of the way they handled this situation.
ORIGINAL REVIEW 10/28/2020
Do not lease or purchase a car from this dealership, (MUST READ TO SAVE YOURSELF FROM HIDDEN FEES)
Julio Ruiz, Mike Belmont, and Pete Metzger will say whatever it takes to get a deal closed even when that involves making inaccurate statements. Because of a lack of transparency and inaccurate statements and from their sales associate Julio Ruiz, I was stuck with a $900 end of lease bill on my Jeep.
When it came time to turn in my 2017 Jeep Grand Cherokee at the end of my lease, I texted and then called Julio to ask if I should get the suggested end-of-lease car inspection from Chrysler Captial. I was over my milage and I wanted to make sure I did not get hit with any additional fees. He assured me that I did not need to get the inspection and that the dealership would "take care of me" on my next lease. (Read this as - We don't want you to get the end of lease inspection because then the dealership may have to pay more money on the end of your lease in order to incentivize you into a new car.)
Sounded great. When I came in to see Julio, my wife and I asked numerous times "Will we be charged anything extra? Will we be charged for excess wear and tear? New Tires? Damage?" Every time we asked...Julio answered, "No...your car is in better shape than most of the cars that we see come into our dealership on lease returns."
Fast forward 30 days and we receive a final bill from Chrysler Capital for $910 for tire damage. When I approached their sales manager, Mike Belmont, and Pete Metzger, I was told that they do not have the ability to pay this leftover balance with Chrysler Captial.
So after being told that we would not be charged anything at the end of our lease when the final bill came and we were charged, Mike, Julio, and Pete would not hold up their end of the deal.
This was our 3rd lease from Global and we planned on continuing our loyalty to the dealership, but after this, we will not be continuing our relationship based on a lack of standard business ethics.
If you are in the process of returning a car with Global, make sure to get a full end of lease car inspection from the manufacturer. Go over the list thoroughly and have it in writing or Julio, Mike, and the Global team will present false information in order to get their deal done.
I'll be making sure to post this review on the following sites to help other consumers:
- Google Reviews
- Yelp Reviews
- Dealer Rater