Global Auto Mall

I had a very disappointing experience with this dealership on my recent purchase. I purchased a 2024 Hyundai Tucson SEL CPO on 3/14/2026. I drove 3 hours from Maryland to this dealership based o dealership on my recent purchase. I purchased a 2024 Hyundai Tucson SEL CPO on 3/14/2026. I drove 3 hours from Maryland to this dealership based on price and trust. We agreed on a final out-the-door price of $25,500 with $8,000 down, which should have resulted in a financed balance of $17,500. However my signed contract shows $20,295.44 financed — $2,795 more than agreed and never disclosed before signing. Most alarmingly, BEFORE any add-ons discussion the finance representative showed me $326/month, then moved straight into extended warranty discussion which I agreed to at an employee discount. This discussion diverted my attention from verifying the financed amount and I never thought an established dealership would increase the price without disclosure on an already agreed price. I later within 16 hours realized that $326/month at 6.89% APR over 75 months corresponds to $20,295 financed — not $17,500. The inflation was already built in before add-ons were even discussed. If I had not caught this I would have ended up paying $2,795 more without ever knowing. Once the sale price was locked at the sales level I felt everything was finalized. I thought only add-ons would be added after disclosure but never expected the vehicle price itself to change from the sales table to the finance table. The sales team clearly itemized everything including the CPO fee of $995 — but the finance team quietly built undisclosed fees into the vehicle price without any disclosure. Over 12 days of emails and an in-person visit, three different people gave three different explanations. The customer relations representative blamed the extended warranty. The finance representative offered to cancel the warranty but confirmed the sales price was unchanged — which is incorrect since the vehicle price itself had increased. The finance director admitted that hidden fees including a destination fee and a Certified Wrap are built into the vehicle price and that these fees are intentionally not itemized. I had never heard of either of these fees and none were disclosed before signing. I also questioned how a destination fee applies to a used vehicle — especially when I personally drove 3 hours from Maryland to collect it. Despite requesting multiple times I have never received a copy of the extended warranty agreement or any documentation confirming my coverage, cost or terms — the sale contract itself does not itemize everything correctly. All I was told was that I signed the contract so I am liable. But signing in good faith is not the same as agreeing to undisclosed charges. The dealership offered only a $500 refund, refused to correct the full discrepancy and has since stopped responding entirely. To be clear — this is not about the warranty or add-ons. The core issue is that the vehicle price itself was inflated without any disclosure. Though documents were given to me to sign, I did not notice the inflated amount due to other ongoing discussions. This entire experience has caused me significant stress and confusion — I simply cannot understand how a dealership can change the agreed price without informing the customer. My point is simple — if a vehicle sale price is agreed at $100 and a down payment of $30 is made, the financed amount should be $70 plus any disclosed add-ons. The base price should never change without the customer's knowledge, even if documents are provided for signing. Some customers may not immediately notice inflated numbers — there should be fairness and transparency in every transaction. Had I known the actual financed amount would be $20,295 instead of $17,500, I would never have made the 3 hour drive from Maryland — I could have purchased a similar vehicle from a local dealer without the added stress and travel First time dealership buyer. Please check every number carefully before signing and do not let add-ons discussions distract you from verifying the financed amount. More

Mike helped me find a new car, and he made sure the process was efficient and stress-free. I am very satisfied with my new Hyundai Tucson! process was efficient and stress-free. I am very satisfied with my new Hyundai Tucson! More

I worked with Chris Santos to buy my new Hyundai Palisade. Chris was very friendly and knowledgeable about the car and was a pleasure to work with. He made sure I was able to test drive a few cars Palisade. Chris was very friendly and knowledgeable about the car and was a pleasure to work with. He made sure I was able to test drive a few cars in a timely manner and worked to check if the car I wanted was in stock. The only reason I am not giving 5 stars is because it was stated to me that the apr for financing would be 4.49% and when i went back a few days later to sign the paperwork, the rate was 5.99%. I asked why this was the case, and I was told that if I went with the lower rate I would owe back $2500. Just make sure to be clear on the rate that is quoted and get it in writing. At signing, I was also told of a title fee of $695 that was not a part of the out the door price that I had negotiated. Again make sure all costs are clear and understood in the out the door price. More

Donald helped me get a good deal on a K4 recently when I was looking for a newer car was looking for a newer car More

Headline: Bait and Switch Alert — Hidden Fees Galore Avoid this place if you value your time and money. I came in for a used car advertised at $17k, but by the time they sat me down, the price h Galore Avoid this place if you value your time and money. I came in for a used car advertised at $17k, but by the time they sat me down, the price had ballooned to $22k. That’s $5,000 in hidden fees that were never mentioned online or over the phone. When I tried to negotiate, they insisted on starting from the $22k "out the door" price instead of the advertised $17k. This is a classic bait-and-switch. Extremely dishonest pricing and a total waste of a trip. More

Antoine was great with the purchase of my new car and trade in. He was very efficient with everything. trade in. He was very efficient with everything. More

Byron was great to work with in purchasing a new car. Shopping for a car is always stressful but Byron made it fair and as stress-free as possible. He listened to our concerns, answered my countless ques Shopping for a car is always stressful but Byron made it fair and as stress-free as possible. He listened to our concerns, answered my countless questions, and was patient and fair, ensuring we were fully happy and satisfied with our purchase. We have purchased and leased from many different dealerships and honestly, this was the most pleasant one. We appreciated his time and effort and plan to return for our next car! More

Buying my new Hyundai Palisade Calligraphy Edition at Global Hyundai was hands-down the best car-buying experience I’ve ever had, and that’s 100% because of Julio Ruiz. Julio made the entire process f Global Hyundai was hands-down the best car-buying experience I’ve ever had, and that’s 100% because of Julio Ruiz. Julio made the entire process fast, transparent, and completely painless—no pressure, no games, no last-minute surprises. Everything was explained clearly, the numbers were exactly what we discussed, and the deal was honored start to finish. This experience was a night-and-day difference compared to another dealership in North Brunswick, where they tried to sneak an extra charge into my payment at the very end. No nonsense like that at Global Hyundai. Julio operates with integrity, professionalism, and genuine respect for the customer. If you’re in the market for a Hyundai or Kia, do yourself a favor and ask for Julio Ruiz. He sets the standard for how car buying should be done. Highly recommend Global Hyundai—and especially Julio—to anyone looking for a smooth, honest deal. 🚗✨ More

Had a great experience with Ed Olivera when I purchased my Kia thank you so much my Kia thank you so much More

Chris was the best dealer I have ever met. He was great and nice. perfect. good. He was great and nice. perfect. good. More