Global Auto Mall

I went to global Auto Mall to purchase a new Jeep and trade in a 2 year old vehicle in perfect condition with low miles. I received a competitive price on the Jeep and was ready to buy. Then Craig Hor trade in a 2 year old vehicle in perfect condition with low miles. I received a competitive price on the Jeep and was ready to buy. Then Craig Horsch from used vehicle dept told me the price they were willing to pay for my trade in. It was $2,500 under what other dealers were offering. I asked to speak with Craig and he nervously changed his price higher once he realized I had documentation of the correct trade in value. I approached the sales mgt team and the trade in rate was changed again but it was still almost $800 worse than the competition. Bottom line... buyer beware and to educate yourself on trade in values pay $10 to find the "Real" value of your trade in from Galves.com More

It was really great new car buying experience from Global Auto Mall, and it was a pleasure to have Don as my sales person. He was very friendly, genuine, honest, and was not pushy about buying a car at all. Auto Mall, and it was a pleasure to have Don as my sales person. He was very friendly, genuine, honest, and was not pushy about buying a car at all. He answered all my questions with patience and made sure to explain all the features of the car. I couldn’t be happier and more satisfied with my Hyundai Sonata and the service that Don provided for me. I would definitely recommend to my family and friends. More

My service rep. Greg Terracciano was very professional. He understood my automotive problem and resolved the problem. Carlos the mechanoc for my car totally understood my problem a was very helpfull in fix He understood my automotive problem and resolved the problem. Carlos the mechanoc for my car totally understood my problem a was very helpfull in fixing the problem. More

I hate games and misleading comments and Carlos was sincere and a pleasure to deal with from start to finish. What's more, after buying the car I have been extraordinarily happy with the service I've sincere and a pleasure to deal with from start to finish. What's more, after buying the car I have been extraordinarily happy with the service I've received from the dealership. Several employees have gone out of there way to be helpful even though there was no selfish reason for them to be. That, to me, is a great symbol of the culture of this dealership and why I'm so happy to have purchased my car from them (and Carlos). I also want to mention a particular person in customer service who is an absolute pleasure to deal with. I believe her name is Debra Skelton and she has such a positive and caring energy that you can't help but smile when you're there and feel cared about when you leave. I would definitely recommend Carlos and Global. More

Greg is fantastic. Only problem was my tire light went on the following morning. I would have thought that tire pressure would have been checked when the tires were rotated. May be a good process to sta on the following morning. I would have thought that tire pressure would have been checked when the tires were rotated. May be a good process to start. More

Came in for routine oil change and checkup of 2010 Hundai. Greg was polite and efficient. Car was ready for pickup that afternoon. No problems. Got what I came in for.Have been using global since 2000 Hundai. Greg was polite and efficient. Car was ready for pickup that afternoon. No problems. Got what I came in for.Have been using global since 2000 and dealing with GT since 2008. More

I am highly satisfied with my experiences with Global I am highly satisfied with my experiences with Global Auto Mall, in particular with Kia sales and service, since I own a 2010 Kia Forte. I have be I am highly satisfied with my experiences with Global Auto Mall, in particular with Kia sales and service, since I own a 2010 Kia Forte. I have been back a number of times for my regularly scheduled services, as well as minor problems and am very happy with the personnel involved with their business. More

I am writing to express my appreciation as a Global Auto Mall customer for the way that Global went above and beyond to help me handle a situation that came up with my business. I run lead generation for a Mall customer for the way that Global went above and beyond to help me handle a situation that came up with my business. I run lead generation for a US call center company with operations overseas. Two weeks ago, I was waiting for my 2012 Hyundai Elantra to be finished with a routine oil change, and was getting dangerously close to the time when I needed to have a very important conference call with a major client. I went to Janisa at the service desk and asked her if there was a room where I could go to have my call so that I would not disturb other patrons. She told me about the new Jeep area that had opened up and recommended that I speak with someone over there. After explaining my situation to Mike Neglia and Seymour Johnson, who spoke with Bill Bloom, I was given access to a private glassed-in room with a desk and was able to have my meeting in peace. That was a pivotal meeting for me and my team and we were able not only to save a critical account but to lock in an extended commitment. This would not have been possible without the service-oriented team at Global Auto Mall. I would like to extend a special word of gratitude to Bill Bloom and his team for making the decision to go the extra mile and grant me the same professional courtesy that would be extended to vendors or business associates of Global. I love coming to Global because I am treated not only as a customer, but as a person. Debbie Skelton, Angelica Bradley, and the members of the service department greet me by name and go out of their way to make sure that my needs are attended to. I was blown away by the way that your company responded to my professional needs which were completely outside the bounds of normal customer service. I am honored to be a Global Auto Mall customer and proudly recommend Global to anyone seeking to purchase a car from a team that truly cares about his or her needs as a person. Your team’s action-backed commitment to total service has completely transformed the car-purchasing experience for me and I am grateful. On behalf of myself and my company, thank you. Karl Account Manager Lead Generation DG BPO LLC karl@dgbpo.com www.dgbpo.com More

I had some incidental service various interior components perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on pa perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on part orders and works with your schedule. He is the most customer orientated service consultant I have worked with at an auto dealer. All the service folks (consultants and mechanics) are very friendly and say hello to all customers George Hollerbach More

The original sale went fine. However I traded in a vehicle and it took them almost 30 days to send the payoff to the bank. In the meantime the calls started from the bank. Everytime I called I was tol vehicle and it took them almost 30 days to send the payoff to the bank. In the meantime the calls started from the bank. Everytime I called I was told dont worry it will be payed off the next day. I also purchased GAP insurance and went to the dealership at the end of August to cancel it as I got rid of the car. I caled GAP today, 9-17-12 and the policy is still valid! I called the dealership and suprise suprise the person I needed to speak to was not answering and I left a message. More