Global Auto Mall

I am writing to express my appreciation as a Global Auto Mall customer for the way that Global went above and beyond to help me handle a situation that came up with my business. I run lead generation for a Mall customer for the way that Global went above and beyond to help me handle a situation that came up with my business. I run lead generation for a US call center company with operations overseas. Two weeks ago, I was waiting for my 2012 Hyundai Elantra to be finished with a routine oil change, and was getting dangerously close to the time when I needed to have a very important conference call with a major client. I went to Janisa at the service desk and asked her if there was a room where I could go to have my call so that I would not disturb other patrons. She told me about the new Jeep area that had opened up and recommended that I speak with someone over there. After explaining my situation to Mike Neglia and Seymour Johnson, who spoke with Bill Bloom, I was given access to a private glassed-in room with a desk and was able to have my meeting in peace. That was a pivotal meeting for me and my team and we were able not only to save a critical account but to lock in an extended commitment. This would not have been possible without the service-oriented team at Global Auto Mall. I would like to extend a special word of gratitude to Bill Bloom and his team for making the decision to go the extra mile and grant me the same professional courtesy that would be extended to vendors or business associates of Global. I love coming to Global because I am treated not only as a customer, but as a person. Debbie Skelton, Angelica Bradley, and the members of the service department greet me by name and go out of their way to make sure that my needs are attended to. I was blown away by the way that your company responded to my professional needs which were completely outside the bounds of normal customer service. I am honored to be a Global Auto Mall customer and proudly recommend Global to anyone seeking to purchase a car from a team that truly cares about his or her needs as a person. Your team’s action-backed commitment to total service has completely transformed the car-purchasing experience for me and I am grateful. On behalf of myself and my company, thank you. Karl Account Manager Lead Generation DG BPO LLC karl@dgbpo.com www.dgbpo.com More

I had some incidental service various interior components perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on pa perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on part orders and works with your schedule. He is the most customer orientated service consultant I have worked with at an auto dealer. All the service folks (consultants and mechanics) are very friendly and say hello to all customers George Hollerbach More

The original sale went fine. However I traded in a vehicle and it took them almost 30 days to send the payoff to the bank. In the meantime the calls started from the bank. Everytime I called I was tol vehicle and it took them almost 30 days to send the payoff to the bank. In the meantime the calls started from the bank. Everytime I called I was told dont worry it will be payed off the next day. I also purchased GAP insurance and went to the dealership at the end of August to cancel it as I got rid of the car. I caled GAP today, 9-17-12 and the policy is still valid! I called the dealership and suprise suprise the person I needed to speak to was not answering and I left a message. More

I have had a consistent problem with my Navigation Bluetooth unit in my 2012 Optima. At first, Kia would not agree to replace the unit despite the issues I have had with it. Mike Neglia, the Service Bluetooth unit in my 2012 Optima. At first, Kia would not agree to replace the unit despite the issues I have had with it. Mike Neglia, the Service Director, and Angelica Bradley, Service Advisor were extremely persistant in attempting to have Kia replace the unit. Ultimately, Kia agreed to replace it because of their efforts. Thanks to Mike and Angelica I am a happy camper. Bob Rachlin More

This was the best car buying experience I have ever had. Bernard answered all my questions, we test drove the car and there was no pressure to take one off the lot! He found the one I was looking for the n Bernard answered all my questions, we test drove the car and there was no pressure to take one off the lot! He found the one I was looking for the next day. I will definitely return to Global the next time I need to purchase a car. More

Jim Johnson was extremely patient and explained everything in detail to my elderly father. There were no high pressure tactics and his sincere promise of continued support meant a lot. I would re everything in detail to my elderly father. There were no high pressure tactics and his sincere promise of continued support meant a lot. I would recommend him to anybody looking for a straight shooting respectful dealer. More

I am 55 years old and have bought many cars. I walked in to the dealreship 99% postive they could not put me in a vehicle due to recent credit history problems.Not only did they put me in a vehicle but trea to the dealreship 99% postive they could not put me in a vehicle due to recent credit history problems.Not only did they put me in a vehicle but treated me with the utmost respect and Honesty. Dan Addonizio is clearly the best person I have ever worked with in making any large ticket item purchase. I would without a doubt recommend Dan to anyone who was looking for a car. Dan is what I would like to call a "rare Bird". Open, Honest, NO BS. Easy to feel comfortable with and talk to. Easy to say friend by the time I left the dealership. Also Kenny Schwarz clearly went the extra mile and treated me with the same professionalism. More

Antoine Gratz made a lasting impression on me. I told him it took me fifteen years to step back in to a car dealership! Antoine has removed the scars from past bad experiences at other dealerships. He got me it took me fifteen years to step back in to a car dealership! Antoine has removed the scars from past bad experiences at other dealerships. He got me just what i was looking for. Antoine never ran me off by being PUSHY! Antoine was very kind and knowledgeable. A class act! Anyone I KNOW LOOKING FOR A NEW CAR I'll send Antoine's way at GLOBAL AUTO MALL! More

It was a great experience. No pressure, very helpful and extremely easy experience. I would refer this dealer to anyone especially our salesman Kelvin Ptii. extremely easy experience. I would refer this dealer to anyone especially our salesman Kelvin Ptii. More

By far the absolute BEST and EASIEST experience i have had purchasing a car! Jessica and Julio were friendly, honest, experienced and a pleasure to deal with! I would highly recomment this dealership to had purchasing a car! Jessica and Julio were friendly, honest, experienced and a pleasure to deal with! I would highly recomment this dealership to anyone interested in purchasing a vehicle! More