Global Auto Mall

My rating for this dealership is based primarily upon the service rep. with whom I have dealt over the past several years. Greg is a terrific service rep who not only makes certain that the vehicle is thorou service rep. with whom I have dealt over the past several years. Greg is a terrific service rep who not only makes certain that the vehicle is thoroughly checked at each service appointment, but he does not suggest to replace or repair expensive items that he believes can wait at least until the next service appointment. He very much has the customer's interests and pocketbook in mind, which is much appreciated. I have had one instance in the past when the vehicle had to be returned because the replacement part installed was defective, but Greg made it a point to get me in right away and arranged for a loaner car, so that I would not miss any further time from work. If I purchase another Jeep in the future, I would not hesitate to go to Global, and strongly recommend Global to anyone looking to buy one of the brands they sell who reside or work in Union, Somerset, Morris or Middlesex counties within NJ More

Both the salesman Carlos and General Manager Rich were courteous, patient and very knowledgeable. My visit was fruitful, purchased an 2013 Elantra and the process was pleasant and complete in a reasonabl courteous, patient and very knowledgeable. My visit was fruitful, purchased an 2013 Elantra and the process was pleasant and complete in a reasonable timeframe. Any questions I had were answered immediately. More

Even those I bought a sub-compact Hyundai Accent, Dennis treated me as if I were buying the most expensive car on the lot! I was treated with respect and there was NO PRESSURE to make a quick decision. From treated me as if I were buying the most expensive car on the lot! I was treated with respect and there was NO PRESSURE to make a quick decision. From the moment I walked into the dealership until I drove my new car home, I had a positive experience! More

I went to get my jeep liberty serviced, changed oil and filter.They are very friendly and helpful they offer you coffee and have a nice waiting room. I was satisfied with work they did on my car. filter.They are very friendly and helpful they offer you coffee and have a nice waiting room. I was satisfied with work they did on my car. More

Overall, I had a good experience with GAM. I had a good experience with the sales process with Ryan Yoon. Ryan was very nice and helpful throughout the sale. I will continue to use their service depart experience with the sales process with Ryan Yoon. Ryan was very nice and helpful throughout the sale. I will continue to use their service department - this is despite a glaring service mistake on their part. I was getting the first oil change on my new Kia Optima SX (turbo). They put in the wrong oil - 5w-20. The turbo requires 5w-30. This information is not only published in the car's manual, but is also clearly visible on the oil cap. I questioned the service rep on this, who was positive 5w-20 was the right grade and that my car did not need 5w-30. I reluctantly took the car home and confirmed the mistake immediately, both in the manual, oil cap, and through internet research. I made a few calls back to the dealership and they finally got back to me and agreed about the mistake. I brought the car back in, they changed the oil, and Rich offered me free service for my next visit. I appreciated his honesty, and his offer. The car will be fine, but I really hope that this incident struck a chord with them and they will do the obvious service checks and balances. It would be extremely unfortunate if others have been unknowingly receiving the wrong grade of oil. More

Described what could have been an expensive repair which turned out to be a minor issue that was easily resolved in a short period of time. turned out to be a minor issue that was easily resolved in a short period of time. More

Excellent service and clear communication regarding the issues with the vehicle.Excellent service and clear communication regarding the issues with the vehicle.Excellent service and clear communication reg issues with the vehicle.Excellent service and clear communication regarding the issues with the vehicle.Excellent service and clear communication regarding the issues with the vehicle. More

Service dept was friendly, polite, and everyone was willing to help. I had an oil change, jack mount done on my car, and they washed it also! Very happy with their service! willing to help. I had an oil change, jack mount done on my car, and they washed it also! Very happy with their service! More

I went in for scheduled service, just an oil change. i was treated with courtesy, my car was serviced quickly, it was washed, and I was on my way very soon. The staff was always aware that i was there; I was treated with courtesy, my car was serviced quickly, it was washed, and I was on my way very soon. The staff was always aware that i was there; I never got the sense that I had been or was about to be forgotten. I can't think of anything that would have made this a better experience. Everything was just as it should have been. More

Kelvin was very informative and friendly. He was a pleasure to work with, as were all the personnel at Global. I had a very positive experience and am happy with my purchase. pleasure to work with, as were all the personnel at Global. I had a very positive experience and am happy with my purchase. More