Global Auto Mall

Excellent I had a Great experience in dealing with Julio. Help understood my needs and did his best to meet them. I would recommend anyone to work with him. I had a Great experience in dealing with Julio. Help understood my needs and did his best to meet them. I would recommend anyone to work with him. More

Best car buying experience ever! working with Vinny at Global Auto Mall was an absolute pleasure. Vinny was kind, patient and very informative. He listened to what we were looking for working with Vinny at Global Auto Mall was an absolute pleasure. Vinny was kind, patient and very informative. He listened to what we were looking for and showed us the perfect car and sold it to us for a great price. I have never had a better car buying experience and I have purchased many cars. Hands down I would see Vinny again for my next purchase at Auto Mall. More

Ty made me buy a car! I went to Global Auto Mall looking for a small used car to replace my 12+ years old car. Ty spent some time with us explaining the different options I went to Global Auto Mall looking for a small used car to replace my 12+ years old car. Ty spent some time with us explaining the different options we had to get a new car. We could not decide what to do and we were about to leave but Ty came to the rescue and finally got me the price I was looking for and forced me to buy the car ;). If you need to get a car, new or used, and you come to Global Auto Mall you need to talk to this person, his name is Ty Alanos, he has the patience and the skills to run the business and at the same time care about your purchase and money. Strongly recommended. Ps. And Ty also brought me a water bottle :), <- *Internal joke* Thank you so much for the deal, so far I'm loving the car! More

Good no hassles I bought a new 2016 Hyundai Elantra on 6/30/15 I worked with Ed Flanagan and Marco f&I guy I'm happy Ed got me in a car with more options then the o I bought a new 2016 Hyundai Elantra on 6/30/15 I worked with Ed Flanagan and Marco f&I guy I'm happy Ed got me in a car with more options then the one I was looking at in Staten Island New York this is my second car from them keep up the good work will be lifetime customer More

ok sales person was professional and knowledgeable only complaint was at the end when informed we were responsible for any wear and tear. how do you exp sales person was professional and knowledgeable only complaint was at the end when informed we were responsible for any wear and tear. how do you expect a vehicle to come back in new condition after being on the road for 3 years. this fact will probably keep me from buying or leasing a new Hyundai in the future. More

Excellent experience Kudos to Global and a very special thanks to ours sales rep Vinnie Moyà. A true professional in every sense of the word. Also to all the others involv Kudos to Global and a very special thanks to ours sales rep Vinnie Moyà. A true professional in every sense of the word. Also to all the others involved from the manager to the gentleman in the finance department. A truely enjoyable experience. More

It was Great. I Love my new car Hyundai Elantra. It was great experience in Gobal Auto Mall. This is my second car from this mall. I will definitely recommend to m I Love my new car Hyundai Elantra. It was great experience in Gobal Auto Mall. This is my second car from this mall. I will definitely recommend to my friends and relatives. They were so friendly and educated about the vehicle. More

Dishonest.... and terrible service I purchased at this dealer and I found negotiating price was more pleasant than usual as the sales guy I worked with was really easy going and not try I purchased at this dealer and I found negotiating price was more pleasant than usual as the sales guy I worked with was really easy going and not trying to intimidate me, which is common with male sales agents on female buyers. But I was not thrilled with the finance department trying to work in a maintenance contract into the loan - slipping that in so you don't notice it in the zillions of sheets of paper your are signing. I also had to fight with them to get reimbursed for the blatant over-charge on registration fees when I purchased the car... I had to make 3 phone calls because everyone I spoke to either didn't really know how car registration works, or someone was not being truthful about why they charge $411 for registration, when registration, title and transferring plates only costs $194 total. It's because they know most people won't question it. So consumers are getting ripped off to the tune of close to $217. I was told the extra charge is for the "4 year registration" but you don't register a car for 4 years..... and while the inspection sticker on a new car is good for 4 years, that is free..... So I demanded refund of the difference between the final registration amount on the receipt I received from the DMV when my registration came in the mail, and the registration amount I paid to Global Auto Mall. They fought me on it however. And even told me that the DMV would send me a check. I also detest my experience with the Service department, which compared to the sales area is dark hole in the back of the building. I made an appointment for recall work (meaning the manufacturer is paying for the parts and work, and recommends you do it!) and I showed up for my svc. appt. for this warranty work and after having 3 separate people say "what are you here for" after I told each person what my appointment was for.... and then waiting close to an hour, I had to go back home because they didn't have the parts (how do you make service appointments without checking to make sure you have the parts for the job???) I was clearly annoyed from my time now wasted and on top of it -- the Service managers tried to intimidate me into not getting the new tires promised/recommended by the manufacturer in a formal factory recall. I'd say maybe they planned to get the 4 new tires and keep them/resell to someone else, but get paid for doing the work on my car by Hyundai. Why else would you argue with a customer about whether or not the recall work should be done??? Hyundai didn't say "we'll see if you need new tires" in their recall notice, they said "we recommend you replace them." I scheduled an appointment for a recall on the tires (replace all 4) and I arrive, it takes them an hour to tell me that they don't have the replacement tires in stock. And this was after I argued with the guy that he can check the inventory system for the tires before they pull my car into the bay for "inspection" and -- there's nothing to inspect - the tires were recalled by the manufacturer... you replace them. It's not a question of whether Global Auto Mall THINKS they need replacing.... you replace them. So they argued with me, I was furious, left in a huff having wasted a total of nearly 2 hours, go no work done, and now I will never trust that service department again. [update] so the day AFTER I left GAM service dept, they call me to say "the parts are in." I call to schedule service appointment, speak to service dept and make the appointment for the replacement of the tires. I say to the service guy "can you just CHECK to make SURE the parts are in?" Well, he can't, but he can transfer me to the parts department. I then have to tell the story again to a new person, have her check to see if the tires are in, and she says "no, those are on back order." Ok, so I say - "well, then can you cancel the service appointment I made 2 seconds ago to replace the tires?" She says "No, I'll have to transfer you back to the service department." And xfer me she does - to now the 4th person I have to speak to, to cancel the appointment I just made. Really? I can't imagine how they make any money if they are paying people to stand around talking to customers, making appointments for work they can't do because they don't have the parts. And, then dealing with the aggravated customers who juggle their schedules, drive to the dealership expecting the work to be done, only to be told AFTER they arrive and check the car in and speak to 3 more people that the parts aren't there. Not only is this an AWFUL customer experience and waste of time, it's a waste of resources a the dealership. Wasted time is money. If they want to attract people to buy these higher end cars, they're going to be higher end people, who expect to be treated better. Shame. More

:-) Ty- Thank you for being patient, kind, & informative with me as I leased my new vehicle. Due to financial stress, I was really dreading the process- b Ty- Thank you for being patient, kind, & informative with me as I leased my new vehicle. Due to financial stress, I was really dreading the process- but you made it much easier than I imagined. Thanks for that! Loving the new car. More