Global Auto Mall - Service Center

EXCELLENT SERVICE DEPARTMENT My Service Advisor, Angelica is very professional, explains everything in detail, pleasant to work with. I request her every time!!! I am a very happy My Service Advisor, Angelica is very professional, explains everything in detail, pleasant to work with. I request her every time!!! I am a very happy customer!! More

excellent service Excellent service as always...I always feel well taken care of by all. global showed how a real, genuine dealership should treat it's customers. tha Excellent service as always...I always feel well taken care of by all. global showed how a real, genuine dealership should treat it's customers. thank you. More

Dealership cut brake lines to cover up loose brake caliper A couple weeks ago I had my front and back brakes done by Hyundai Global. Three weeks after while driving home, my back left caliper brake came out a A couple weeks ago I had my front and back brakes done by Hyundai Global. Three weeks after while driving home, my back left caliper brake came out and was rattling in my rim. I attempted to stop and was unable to do so. I then towed my car to the dealership to fix the issue as obviously the brake caliper was not securely fastened. The dealership then checked the car and advised to me that someone cut my back left and right brake lines and took the bolt out of the caliper to try and kill me. I was able to drive for 30 minutes without having any brake issues. My brakes were perfectly fine until the caliper came loose. It popped out due to me swerving out of the way to avoid obstruction in the road. Once I did this, the caliper popped out. Luckily I did not get in an accident or hit someone. I was then advised that vandalism isn't covered by warranty and I would need to pay $2,700 to fix the issues. I discussed with an attorney and was advised to tow the car elsewhere. I took the car to a local mechanic and he advised that it was absolutely impossible to cut my brake lines based on where the cuts were. The only way to cut them would be having the car on a lift. The work that was completed by the mechanic was a little over $1k. Insurance covered all but my $500 deductible. If my brake lines were cut at my job as was advised, I would not have been able to drive out of the parking lot as I would not have had brakes. I was able to drive 30 minutes, down a mountain, without any issues until the caliper came out. I think it is an absolute joke and horrible how Global does their business. Attempting insurance fraud, putting my life at risk, and then attempting to cover up the original brake job by cutting my brakes is horrible. I can only imagine the other scams that go on. I now regret going to Global because I have heard bad experiences through others, and now I have my own story to tell. Never will I go again to give my business to them and I will make sure I spread the word to others. More

Expectations Exceeded This was my first visit to Global Hyundai for service and I must say I was very impressed. In and out quickly. Everyone was professional and courteous This was my first visit to Global Hyundai for service and I must say I was very impressed. In and out quickly. Everyone was professional and courteous. The waiting area was clean and comfortable. They run an efficient operation. More

The BEST Both Deb Skelton and Angelica (sorry forgot her last name) at the North Plainfield, NJ Global Auto Mall are FANTASTIC. I feel like I'm going to see fa Both Deb Skelton and Angelica (sorry forgot her last name) at the North Plainfield, NJ Global Auto Mall are FANTASTIC. I feel like I'm going to see family when I go for my service. They are thoughtful, compassionate, supportive, attentive, always very happy and pleasant to help me. I would rate them 10++++!!! I travel almost 40 miles to get my service done because of them and they way they take care of me as if I'm a member of their family!! The BEST!!! More

I leased a brand new hyundai sonata 7 days ago from brad benson. As I was driving in the snow today, I noticed that the passenger side windshield wiper was not laying flat on the windshield. When I looked m benson. As I was driving in the snow today, I noticed that the passenger side windshield wiper was not laying flat on the windshield. When I looked more closely, I realized it was hitting the frame of the window and was getting jammed there. It seemed that it was too big. I was at my sisters in bridgewater and she said global was only about 15 minutes away - I should drop by there. So at 3:45, I pulled up and ran in. The receptionist immediately got a service manager, Nicholas, who told me to pull the car in and he'd have a look himself. (Their last service appointment wad 3:30 but they graciously accommodated me.) The wiper blade was in fact 2 inches too long! Nicholas changed it at no cost as it was under warranty. He gave me a receipt and I drove away in only 10 minutes after I arrived! Unbelievably professional and courteous. Not only will I consider bringing my 2 new hyundais there for service, but I would consider leasing there when I'm due in a few years. More

Brought in 2012 Optima for tire balance. Service rep found a recall SA150 and completed it during the same visit. Very professional service dept. personnel. found a recall SA150 and completed it during the same visit. Very professional service dept. personnel. More

I recently hit an object in the road causing damage to my 2013 Hyundai Elantra GT. Realizing that the damage was not a warranty problem I paid to have a lower control arm and new interior wheel liner ins my 2013 Hyundai Elantra GT. Realizing that the damage was not a warranty problem I paid to have a lower control arm and new interior wheel liner installed on the passenger side of the car. Because of the damage I also paid to have the front end aligned. Upon picking up the car, I was informed that the drivers side wheel bearing was making noise and should be taken back to the dealership for warranty replacement. I promptly forgot about the bearing and continued driving the car. After a number of days, the car started making noise and I remembered the comment about the wheel bearing. Upon examination I found that the bearing was extremely loose and immediately drove to the dealership. After checking in with the dealer and being informed that I should not worry, it would definitely be covered under warranty, and no charge to me. About an hour later, I received a call asking about the damage on the passenger side of the car and informed that, due to that damage, the wheel bearing on the drivers side of the car would not be covered. As far as I am concerned the dealer was only interested in being able to charge for obvious warranty work. My recommendation is to stay far far away from Global Auto Mall and Hyundai. They are pleasant but extremely unhelpful. More

I posted this on Global's FB page but they took it down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the pa down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the past and I've never dealt with such a displeasing, unsatisfactory and unappreciative manufacturer as Hyundai. I have family that works for Toyota, Honda and Lexus, but mistakenly decided to go with Hyundai for the advertised value, warranty and gas mileage. I've learned too late that these features are no where near the truth. Hyundai even sent owners a letter confessing that they misjudged the 40 miles per gallon they boasted and offered gas cards, I'm assuming to avoid a class action law suit. My car is averaging only 24 miles per gallon! I'd say they misjudged it.  As for the the dealership that I purchased it from and who is attempting to service/repair my car, Global Auto Mall in North Plainfield, NJ, there is nothing positive I can say about them and their futile efforts. Over 50 days out of service since I've had the car and still no resolution. My engine light has come on several times due to it misfiring, making it shake and almost stall. Global's former GM even sat in my car one evening (service was closed) and witnessed it misfiring and ensured me the issue would be resolved. That was months ago. Since day one there has been a noxious antifreeze smell that they acknowledged at first, but now mysteriously can't duplicate, even though I smell it a few times a week. At times in the winter, I can't use the heat without getting a headache from the smell. The car has a valve tap, shakes at idle, hesitates when stepping on the gas and the ABS light came on while driving down a highway at 65 mph in normal conditions. I've expressed that I feel unsafe driving the car. Several visits later and Global Auto Mall still can't diagnose or fix the problem. Hyundai had the dealership's lead technician replace the cabin air filter, spark plugs, pcv valve (because they said oil was pooling in the intake manifold), head gasket, valve lifters and ABS sensor. I've been told on more than one occasion that Hyundai's Field Tech was coming to the dealership to assist with the car's problems. Only once has he showed up and interpreted the odor in the cabin as a sweet hairspray smell in the headliner (funny since I have 100% never used hairspray in my car). The other times he was scheduled to show up, he didn't. I was told they can be just as successful diagnosing the car verbally with the tech over the phone. The field tech only comes out when they hit a "dead end"....over 50 days out of service, the check engine light still comes on and the antifreeze smell still exists....sounds like a dead end to me! I've never dealt with a company that values their customers as little as Hyundai does. Not once have I been offered anything as a courtesy for the troubles and the days without my car, all the while still making my monthly payments. I even opened two claims with Hyundai Corporate, which were closed prematurely. The whole process with them was a joke. As for trading in the car and getting into a new one, it wasn't until just recently that Global's management suggested it. I discussed it with their old GM last year (my idea), but he said I was upside down on my loan compared to the car's value, so it wasn't an option without taking a big hit, which I certainly wasn't willing to do. Over a week ago the GM said he'd have his guys work up the numbers to see if it was possible. I'm still waiting to hear back from him several days and two voicemails later. The service director said there was an Elantra coming back as a loaner and suggested maybe I'd want to buy that. I felt insulted that he offered me a used car. I've been patient enough over the past year giving them the opportunity to fix the car or come up with an alternate resolution. I'm at my breaking point as of now and needed to take a different route to voice my concerns.  I'm willing to share my story with anyone that will listen. I've even gotten suggestions to contact the local newspaper and news channel. More

I am very happy and thankful for the great service that I got for my car. Excellent work. Mr. Terracciano was very helpful in explaining the details about the parts that were needed to be replaced, the pr got for my car. Excellent work. Mr. Terracciano was very helpful in explaining the details about the parts that were needed to be replaced, the price and how much time was going to take to get the car fixed and ready for pick-up. Thank you very much. Meheret Solomon More