Global Imports BMW

Absolutely Disgusted with Global Imports BMW! If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 including a disposal fee for my tires that were still like new for faded tires that have been sitting in the warehouse for the 2-3 years. I never got a chance to pick out my tires for myself. I asked them for an exact match and was given the runaround and flack because they gave me old tires and I wanted my tires back. They didn't want to let me speak to a manager. They didn't want to give me my tires back. They didn't want to give me a refund. This was THE WORST experience I have ever had at Global BMW. I suppose they figured because I was a black woman that I didn't have the common sense to recognize quality. They were too busy being concerned with How I was able to drive a BMW and Why my mileage was so low instead of focusing on replacing my tires with the equivalent of what was already on my vehicle. When I asked to speak to a manager, I kept getting the runaround! Why? I waited at the dealership all day Friday, came back on Saturday and still got the runaround on Monday. And here it is Tuesday and my car is STILL sitting at the dealership. I am completely disgusted with the customer service Global Imports BMW has displayed. They even damaged my rim and had the audacity to tell me that the damage was there prior. I look at my car EVERYDAY!!!! I know what condition my vehicle was in before bringing it into the shop and for me to have paid for service that was completely despicable. I kept getting put on hold every time by the female receptionist in the service department and she NEVER transferred my call to the manager. My car is housed in the garage and professionally cleaned. They refused to give me back my tires. They lied and said they no longer had my tires. I don't understand why I paid so much money for less than mediocre service. Global BMW will NEVER have my business ever again!!!!!! I am appalled at tire manager, Randy, who was completely disrespectful, rude, oversized, and horrible customer service who refused to assist with the problem. They were too busy trying to argue with me about MY car. I feel as though they are holding my car for ransom! Nobody wanted to provide a business card with their information on it. They refused to let me talk to the general manager. I am disgusted with Global Imports BMW! More

"Gold Star Customer Service" Upon arrival at the Global Imports facility, I was greeted with "Gold Star Customer Service". My Client Advisor Nubian Holmes was extremely helpful an Upon arrival at the Global Imports facility, I was greeted with "Gold Star Customer Service". My Client Advisor Nubian Holmes was extremely helpful and knowledgeable regarding their current BMW inventory. Nubian along with Victor Traitel presented an affordable offer on a 2017 Convertible that I could not resist. My financial transaction with Business Mgr Rich Lander was effortless and completed in an timely manner. I have been a repeat customer since 1999 and will continue to sing their praises. I love my new Convertible!!! More

Excellent Customer Service!! My husband and I visited the dealership while in town from Alabama on a leisure trip. We didn't expect to meet a salesperson that was as generous and My husband and I visited the dealership while in town from Alabama on a leisure trip. We didn't expect to meet a salesperson that was as generous and upfront as Morris. He let us know that he would do his best to get me the vehicle that I wanted and that's exactly what he did! He followed up in a timely manner and wasn't pushy to make the deal. He provided the utmost professionalism that we truly appreciated! Therefore, we give him an excellent rating for the entire deal as he did exactly what he said he would!!! More

Very Helpful Rick Hern provided excellent customer service. He listened to our expectations and helped deliver the vehicle we wanted to purchase. Very satisfied Rick Hern provided excellent customer service. He listened to our expectations and helped deliver the vehicle we wanted to purchase. Very satisfied was the entire process. Everyone displayed courtesy and demonstrated professionalism. More

New car purchase I was looking for a new car and I got paired with a man (Steve) and he was more just about a sale, so I asked to be paired with someone else and was l I was looking for a new car and I got paired with a man (Steve) and he was more just about a sale, so I asked to be paired with someone else and was linked up with Ray Lawson. He kept it real with me, and answered all my questions! He was very friendly, and got me a good deal and was able to give me a decent price on my trade-in. If you need a great car specialist, then ask for Ray Lawson. Also, the business manager, Damion Ingram was great as well. He went over all options for keeping up maintenance on the car!! More

EXCELLENT !!! WITH EVERTHING Bennett patience was AWESOME!! I am not a very easy person to please when it comes to purchasing large ticket items I have many questions I mean many Bennett patience was AWESOME!! I am not a very easy person to please when it comes to purchasing large ticket items I have many questions I mean many questions and Bennett address all of them and more . He followed up with calls , he was there when he said he was going to be there ,. Customer Service is very very important to me and he checked all the boxes. He is a Great asset to the BMW family . Renee was Awesome also he explained all the finance information answered all questions and believe me I had questions he address all and more of my concerns . I walked away from there feeling that I made a great choice,. More

Very professional and honest I have purchased three vehicles from this dealership. The sales team has been honest and professional and the service after the sale has been very go I have purchased three vehicles from this dealership. The sales team has been honest and professional and the service after the sale has been very good. More

Excellent customer service Excellent experience, Hassel free and listen to what I had to say about what I wanted. customer service was outstanding. Dale from service and Damian Excellent experience, Hassel free and listen to what I had to say about what I wanted. customer service was outstanding. Dale from service and Damian from finance was awesome. More

Great Sales person Kunal Brahmecha and Jared Vailes ! Very Simple and Easy Buying Experience with this dealership ! Kunal was very helpful before and after the sales ! I expect little more communication b Very Simple and Easy Buying Experience with this dealership ! Kunal was very helpful before and after the sales ! I expect little more communication between sales, sales manager and customer. It was missing in beginning, but then everything went fine. overall i was happy with dealership. More

Worst service experience ever! I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dea I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dealership. My now 8 year old BMW was serviced in Florida during its warranty years, then at Global after moving to Atlanta. Extremely low mileage and kept in immaculate condition. And that’s how I drove it into Global Imports for an annual oil change and maintenance checkup. Service advisor Eric McCoy received the car and proceeded to up-sell me to a laundry list of procedures that were probably not necessary but I agreed to invest ($800+) in keeping the car in tip-top condition. They kept it overnight. Went back in the morning, paid, then went out to a lot to look for my car. First thing I notice when starting it is the “headlamp not working” warning on the screen. I walk in to tell Eric that I needed to get to the airport but please make an appointment for me when I get back,.. Tuesday. He said he would. Back at the car, I notice black scuff marks all over the driver’s side door, on the door plate, and elsewhere. I decide to wait and have them clean that when I bring it back on Tuesday. So I drive away. The minute I reach speeds in the 35-45mph range, my steering wheel and car start vibrating like crazy. Never before in the 8 years I’ve owned it. I call Eric, get his voice mail, tell him the further problems, and ask that he set up a loaner on Tuesday since they were going to have to keep the car for an extended time again. No reply. I left another message during my trip. Still no reply. Once he had my money, I was DEAD to him. I still went back on Tuesday without an appointment and sat for an hour or more waiting to speak to the service manager, Brandon Butticaz, thinking he might be appalled after hearing my story. Not at all! In a real “I don’t give a s**t" manner, he just agreed that they should fix those things. He put me with service advisor Robert Magnus and I left it overnight again. Next day, Robert explains that there still might be some shaking going on because two of my tires have failed a road pressure test, and I need to buy new ones. Hahahaha,… “Then why did my car drive perfectly until bringing it to Global, and why was this not discovered when you rotated, aligned and balanced my tires last week???” I asked. No explanation or course because he “didn’t give a s**t”!! Not like I’d ever give another cent to that place or step foot in there again. I march out to my car, open the door, and see blackish streaks all over the inside driver door where some dope thought spreading the scuff marks around with a rag was “cleaning”!? Aaagh!! Almost laughable, except it was happening to me and not funny at all. Now I’ve paid to have my car detailed and I will make an appointment at a professional (I hope) garage so that it can be checked to see just how badly Global screwed it up. Maybe then I can return it to the condition it was in before driving into Global Imports. More