Global Imports BMW

I think they are too busy to hadle their customers well. Couple of bad things I faced.... 1) I made an appointment one week before and unfortunately, I was late by an hour, they said that they cant take m Couple of bad things I faced.... 1) I made an appointment one week before and unfortunately, I was late by an hour, they said that they cant take my car and need to reschedule 2) I made an appointment again and gave them the car, Few hours before I need to pick up my car, I called them asking for reprogramming(I wanted the car to lock automatically after starting) and they said, they cant do it as I did not inform them ahead of time. In both the situations, there was my mistake, but what kind of customer service they have, to say NO to a customer on those small things. More

The first part of my experience was great... I visited The first part of my experience was great...<br><br>I visited the MINI US website and had done all my research upfront so I pretty much knew what I wa The first part of my experience was great...<br><br>I visited the MINI US website and had done all my research upfront so I pretty much knew what I wanted when I visited Global Imports MINI. They were fairly busy but provided me with a great test drive (no cars and plenty of winding road). I was sold. I sat down with Jeff Ferguson who is actually their Financial Services Advisor but he was the one that was providing me with the sales help. We went through what options I wanted on my car on the order form for a sweet little MINI Cooper S Cabrio with all the toys. All was right with my world at this point!<br><br>Read on... As it goes from a 4 to a big fat 0...<br><br>I signed the order form and he said that current new orders where taking about 3 - 4 months to arrive. This was not a problem because I placed the order in late December. He also said that it would probably go into production in mid to late February. He then asked for a deposit of $1,000. Unfortunately this was kind of a spur of the moment thing to stop by that day. The weather just said go test drive the convertible as I was near the dealer so I didn't have my checkbook (never carry it with all the plastic cards). He said no problem. As I knew he should, My wife had purchased a BMW a couple of months ago and there was never an issue with having the deposit right away.<br><br>I was busy with traveling for the holidays and forgot about the deposit.<br><br>I never heard from Jeff again. When I called I left messages with the receptionist, as Jeff was never there when I called. She said she could not find my order and she left the message for him and that he would call me back. I then sent him an email inquiring on the status of my order. Again no response from Jeff.<br><br>I then went to Hank Aaron MINI (yes, Hank Aaron of the record 715 home runs). Was met with great sales service from Nicole Walters and Alex Puls (for all the super techy questions on new features). I placed my order again without the $1000 deposit but they actually gave me a tracking number. Dropped of my deposit a couple of days later and now I can track the progress of my new baby in Oxford online.<br><br>Hank Aaron MINI is top notch all the way so far... Look for a review of them after I take delivery of my new MINI... More

I have a E36 325i. I had a problem with my interior dome light not coming on when the doors were opened. After having about $600 worth of repairs, the problem was still present a day after I picked up the light not coming on when the doors were opened. After having about $600 worth of repairs, the problem was still present a day after I picked up the car. Long story short, they had my car for over a month and a half (over 5 visits for the same problem), and the last time the only repair they did was cleaning the contacts for the fuse in the fuse box. They still maintain that the original repairs were necessary. Similar problem with brake light, but at least this one they replaced the bulb 3 times for free, then cleaned a few contacts (no expensive repair). I've had a problem where the car will surge at idle after stopping (apparently a common problem after doing some research). The first three times I took it in, they told me they had never heard of such a problem and could not duplicate it. Finally, on the fourth time they told me I needed about $500 worth of repairs. I took it somewhere else and they cleaned my idle control valve for about $100 and it worked fine until I took it back to the dealership for something else. Additionally, I had a problem with a loss of power since the last service and they told me that my muffler was bad and needed to be replaced at about $700 (some story about a broken muffler not providing enough backpressure). Again, I took it somewhere else for their opinion and they told me that the muffler appeared to be in decent condition and that the dealership had no way of checking it to be certain it needed replacement anyways. Every time I take my car in for some service, I get it back with two or three more problems. They had to replace the coolant impeller last service, now the coolant level sensor doesn't work. They told me that my windshield washer fluid motor was leaking (I've never seen any leaked liquids under my car besides water condensation from the A/C compressor) and a couple of weeks later, my washer fluid pump failed. The people are generally friendly, but beware of the rental cars. If you did not purchase your car from them, they will try to pawn you off on Enterprise where they will make you wait about 30-45minutes for a car nowhere near the size or quality of your original car (I got stuck in a corolla where my knees hit the dashboard). More

I've had to bring my car in 2x since my June purchase; #1 I've had to bring my car in 2x since my June purchase;<br>#1 Broken sunshade bracket - Apparently it's a common problem and they replaced it.<br>#2 Di I've had to bring my car in 2x since my June purchase;<br>#1 Broken sunshade bracket - Apparently it's a common problem and they replaced it.<br>#2 Discharged battery - Went away on a trip for 5 days and car would not start. They replaced the battery (free of charge) and I was on my way.<br><br>Great service, never had problems getting a loaner since I lease from them and called to make an appointment first. Service people sometimes seem a little defensive, however I think they deal with more than their share of xxxxxxxx and it starts to wear on them. More

Great service. They're upfront when it come to service and repairs. Meaning, if you can get something done at a bodyshop cheaper or really don't need a part they'll let you know. I deal with the Parts dep and repairs. Meaning, if you can get something done at a bodyshop cheaper or really don't need a part they'll let you know. I deal with the Parts dept regularly almost weekly. The Dinan dept is great too, Colin was will to install the engine software for free to allow me to test it out. He also recommended a totally different upgrade the Shark, said it was better than the Dinan. It's hard to find dealers that will be honest with you and not try and sell you something you don't need. More

I recently moved to Atlanta and have a 6 month old 330ci. Instead of listening to all my friends in the area (everyone has advised me to avoid Global like the plague) I have taken my car in twice....TWICE T Instead of listening to all my friends in the area (everyone has advised me to avoid Global like the plague) I have taken my car in twice....TWICE TOO MANY!! The service department is full of snobs that seem to think that you are there for them instead of them being there to serve their customers. Global's service department has no concern for their customer...however, they will make sure to tell you several times during your visit that they want all 5's on the service follow-up survey. Next time I will listen to the rest of Atlanta and make the drive to a dealership that actually wants to stay in business. More