Global Imports BMW - Service Center

SCAMMERS, LIARS, HORRIFIC CUSTOMER SERVICE! Let me start by stating this is my 3rd BMW however I’ve been getting service at Global Imports for about 7 years or more. Been a consistent, loyal cu Let me start by stating this is my 3rd BMW however I’ve been getting service at Global Imports for about 7 years or more. Been a consistent, loyal customer for quite some time. I set an appointment to have my routine service done, my rear brake light lamp replaced and my a/c checked out. Nic Odom (service advisor) started off unprofessional! He greeted & approached me as if I was his “homegirl”. After the fact, I get why he approached me in that manner. Nic Odom targeted me for the series of scams that was about to occur. My routine service was not done my “service due” light is on again (after driving roughly 400 miles). I spent 5 hours on Sat. at Global Imports waiting for my car. No communications during my wait until he brought my keys telling me my car was ready. I asked him was my rear break lamp light replaced and what was the outome of my a/c – he stated they did not do either and he would schedule an appointment to get that done. Appointment set the following Tuesday – Nic Odom was my service advisor again. After waiting 6.5 hours Nic came out to give my keys and invoice to pay, I asked about my a/c and confirmed brake lamp light was replaced. Nic confirmed brake lamp light was replaced but again my a/c wasn’t checked. He told me I would need to make another appointment to get my a/c checked. I requested he pull my car back in and have it checked. Nic comes back 10 minutes later & verbalize a piece needs replacing but he didn’t provide a quote with details. At this point I’m ready to go so I get my keys & look at rear brake lamp & it’s STILL broken (the lamp piece was popped out – same way when I brought the car in). I bring it to Nic’s attention & Chris Davis (Service Manager) which treated me like SH** to say the least. Once I brought it to their attention, Nic takes my car back to the garage. He comes back & says Caesar (the service technician) worked off the wrong paperwork and the lamp wasn’t replaced. At this point I’ve paid my invoice in full. I go back to C. Davis’s office & let him know what happened, he then goes off somewhere, comes back and confirms what Nic had stated in a very rude and unpleasant way. He then suggested they could make the repair – never once apologized, NOTHING – just a mean look & tone. Another service technician (labor) & an employee in parts (parts) told me I should not have paid more than 1/3 of what Nic actually charged me for the brake lamp repair. On top of that, I spoke with Rich Lander in Finance it had dawned on me that I had purchased maintenance coverage and a CPO (Certified Pre-Owned) warranties – I’m covered on all parts/labor for just about any repair/maintenance. I took the coverage detail provided by Rich to Nic & Chris and again they lied saying my warranties didn’t cover the parts/maintenance I was there for – they were really scrambling at this point not knowing what to say. C. Davis stated he would refund my money and I should go somewhere else. As we were facilitating my refund C. Davis found himself explaining why Nic Odom had wrote the invoice up as he did – I stood there for a solid 20 minutes listening to him explain why the invoice was written up the way it was and he ended up getting an attitude with the finance lady & told her to refund me & he would explain it if it became a problem later. I paid thousands purchasing maintenance/repair coverage for a peace of mind. I spent a total of 11 hours over the course of two different days at Global BMW and my car still needs maintenance/repair. I’m convinced I was targeted, I’m convinced that Nic Odom, Chris Davis and Caesar have a scheme going where they are stealing money from the dealership and BMW corporate. BEWARE & ATTENTIVE WHEN AT GLOBAL IMPORTS & ESPECIALLY BE WEARY OF NIC ODOM – HE IS A CON ARTIST. I WILL NEVER PULL MY BMW IN GLOBAL IMPORTS AGAIN FOR SERVICE OR BUY A VEHICLE FROM THEM AGAIN, NEVER!!! More

2009 bmw 528i recall on the PVC heater valve The car was brought in for the recall work to be completed..Two days later the dealership calls to say there's a fault on the car after the work had b The car was brought in for the recall work to be completed..Two days later the dealership calls to say there's a fault on the car after the work had been done..The was no code fault with the car as it was dropped off and inspected at drop off..We went to pick up the car to plead out case, that BMW did something to cause the issue..The service manager was rude and disrespectful and stated, we are not fixing the issue..The car now has a transmission fault, therefore we had to drive the car away in this condition with no regard for our safety or responsibility on the service departments part ..This place sucks the manager said we have lawyers after we said we would file a compliant.. More

Car buying experience good but service not so much. Leasing my 2016 535i at Global was a reasonably pleasant experience. Salesperson was pleasant and instruction very good. After purchase experience is Leasing my 2016 535i at Global was a reasonably pleasant experience. Salesperson was pleasant and instruction very good. After purchase experience is not what would be expected for a luxury car .First, making a service appointment is adequate on line but almost impossible by phone. The phones are not answered and hold times are very long. When leasing my car , I was told " never a problem" to get a loaner. Turns out ,"always a problem".... Last week, I tried to set up service to investigate engine light being on and was told no loaners were available for 3 weeks or more.Being a physician, I had counted on the promise of a loaner. I will look at other dealers for my next BMW...... More

Read service reviews before your purchase This review is for the service department and the service manager Chris Davis only. I dropped my X5 off for an oil change and regular maintenan This review is for the service department and the service manager Chris Davis only. I dropped my X5 off for an oil change and regular maintenance late Friday night for an 11:30am scheduled Saturday appointment. There were no envelopes in the spider web covered drop box for my keys. I called the service department early Saturday morning so they would know which car the keys belonged to. I ask if they could also check my air conditioner as it was not staying cool. The nice service advisor on the phone did not state that this would be a problem or that it would take an unusual amount of time. I had no further followup communication or status updates on my car for the next 4 hours. I returned to the dealership on Saturday around 3pm because I know the service department would close at 4pm. My car had not been looked at. I asked to speak with the service manager. Chris Davis (service manager supervisor) told me it would be Monday and that no loaner vehicle would be available(I live out of state). The service department had possession of my car all day but Chris Davis blamed me for expecting anything other than regular maintenance on a Saturday. I then asked if the oil change could still be done to which he replied “no it’s too late.” I wish I had read the reviews for the service department before I made my purchase, because had I known I would be blamed for expecting anything other than regular maintenance on a Saturday or that I would be made to feel like I was an inconvenience to a SERVICE DEPARTMENT; I sincerely would have reconsidered the purchase. I will not use this service department again and I will not recommend it based on the poor service received. Lastly (Global) there is no need to respond with your automated apology. You only get one chance to make a good first impression... and your service department failed. More

Terrible experience...over and over again In all fairness, it was difficult for me even to rate this one star. A couple of comments for others wishing to buy here. (1) Please don’t be fooled b In all fairness, it was difficult for me even to rate this one star. A couple of comments for others wishing to buy here. (1) Please don’t be fooled by the smooth sales folks. I get that is their job, but please understand when leasing they don’t you everything you’d want to know. For example, upon returning your leased car, if your tires aren’t 4/32 or better, they make you buy new tires. To BMW, that is considered excessive wear and tear. Note, I leased an X5 for 36 months and am returning at the end of the lease with only 25K miles. I get rules are rules, but where I have the problem is that no one tells you that requirement in the sales process. They also don’t tell you when you buy the tire and wheel package that was 2K, that when you return your leased car that any scuffed marks on the rims doesn't matter and they will take care of that. I was told that was routine. I purchased this package simply because if I scuffed a rim, I didn’t want to pay for an entire rim upon returning the car. Surprise. They cover that, just not the tires if they are less than 4/32. (2) Please be aware that while your initial sales experience may seem great, your experience with the service department will be awful. As in, for the premium you pay for the brand (I love the BMW brand, and have a 750Li also) that premium experience doesn’t follow through in the service department. In the last 3 years, my experience has been just plain unacceptable. Again, I understand, they have made strides towards new service department management. Yay, for that. I think they are on round three, and I’m not even kidding. In fact, I had one service advisor tell me that she wasn’t there to help customers and she was only employed to pay her bills. While that might be a very true statement, it isn’t a great idea to tell a customer that especially when you work in the customer service department. Net, Net: I love the BMW brand. And, my initial sales experience was great. My advice...be sure to ask about the BMW lease protection plan (I wasn't told about that either), and please ask all of these detailed questions so you aren’t surprised by a huge invoice when returning your car and know the service department experience is a work in progress. Go into it with a lot of patience, understanding and eyes wide open. Remember sales is only one component and service is another. You spend more time with the service department than the sales department. And, basic human ability, prompt follow-up, and treating people how you would want to be treated is vastly overlooked. You should be able to trust that when they are experts in their industry that they would tell you all the details. That wasn’t my experience. Cheers to those folks there who actually do this. I wish that had been my experience and I'd be leasing another car there now and another one in a year for my other car. Final thoughts...enter at risk and ask tons of questions. More

Update: Service Mgr Great, Saved the Day Purchased 2 new cars w/Global financed with BMW Financial. However, I found out during service that the Finance dept sold me a 3rd party extended warr Purchased 2 new cars w/Global financed with BMW Financial. However, I found out during service that the Finance dept sold me a 3rd party extended warranty on the 5 series instead of BMW one. Service Mgr worked w/me to resolve the problem and was excellent. Unlike my service advisor Bridget Ryan (Berger), Chris Davis (Service Mgr) listened carefully to the issues and helped me find a suitable solution to ensure my service needs would be met. Great service and really focused on putting the customer first. I have had a BMW since I was 16 years old, and after receiving this treatment Global will be where I will always go to purchase my BMWs and to service them. Thank you for making my experience a pleasant one despite the challenges. More

Absolutely Disgusted with Global Imports BMW! If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 including a disposal fee for my tires that were still like new for faded tires that have been sitting in the warehouse for the 2-3 years. I never got a chance to pick out my tires for myself. I asked them for an exact match and was given the runaround and flack because they gave me old tires and I wanted my tires back. They didn't want to let me speak to a manager. They didn't want to give me my tires back. They didn't want to give me a refund. This was THE WORST experience I have ever had at Global BMW. I suppose they figured because I was a black woman that I didn't have the common sense to recognize quality. They were too busy being concerned with How I was able to drive a BMW and Why my mileage was so low instead of focusing on replacing my tires with the equivalent of what was already on my vehicle. When I asked to speak to a manager, I kept getting the runaround! Why? I waited at the dealership all day Friday, came back on Saturday and still got the runaround on Monday. And here it is Tuesday and my car is STILL sitting at the dealership. I am completely disgusted with the customer service Global Imports BMW has displayed. They even damaged my rim and had the audacity to tell me that the damage was there prior. I look at my car EVERYDAY!!!! I know what condition my vehicle was in before bringing it into the shop and for me to have paid for service that was completely despicable. I kept getting put on hold every time by the female receptionist in the service department and she NEVER transferred my call to the manager. My car is housed in the garage and professionally cleaned. They refused to give me back my tires. They lied and said they no longer had my tires. I don't understand why I paid so much money for less than mediocre service. Global BMW will NEVER have my business ever again!!!!!! I am appalled at tire manager, Randy, who was completely disrespectful, rude, oversized, and horrible customer service who refused to assist with the problem. They were too busy trying to argue with me about MY car. I feel as though they are holding my car for ransom! Nobody wanted to provide a business card with their information on it. They refused to let me talk to the general manager. I am disgusted with Global Imports BMW! More

Worst service experience ever! I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dea I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dealership. My now 8 year old BMW was serviced in Florida during its warranty years, then at Global after moving to Atlanta. Extremely low mileage and kept in immaculate condition. And that’s how I drove it into Global Imports for an annual oil change and maintenance checkup. Service advisor Eric McCoy received the car and proceeded to up-sell me to a laundry list of procedures that were probably not necessary but I agreed to invest ($800+) in keeping the car in tip-top condition. They kept it overnight. Went back in the morning, paid, then went out to a lot to look for my car. First thing I notice when starting it is the “headlamp not working” warning on the screen. I walk in to tell Eric that I needed to get to the airport but please make an appointment for me when I get back,.. Tuesday. He said he would. Back at the car, I notice black scuff marks all over the driver’s side door, on the door plate, and elsewhere. I decide to wait and have them clean that when I bring it back on Tuesday. So I drive away. The minute I reach speeds in the 35-45mph range, my steering wheel and car start vibrating like crazy. Never before in the 8 years I’ve owned it. I call Eric, get his voice mail, tell him the further problems, and ask that he set up a loaner on Tuesday since they were going to have to keep the car for an extended time again. No reply. I left another message during my trip. Still no reply. Once he had my money, I was DEAD to him. I still went back on Tuesday without an appointment and sat for an hour or more waiting to speak to the service manager, Brandon Butticaz, thinking he might be appalled after hearing my story. Not at all! In a real “I don’t give a s**t" manner, he just agreed that they should fix those things. He put me with service advisor Robert Magnus and I left it overnight again. Next day, Robert explains that there still might be some shaking going on because two of my tires have failed a road pressure test, and I need to buy new ones. Hahahaha,… “Then why did my car drive perfectly until bringing it to Global, and why was this not discovered when you rotated, aligned and balanced my tires last week???” I asked. No explanation or course because he “didn’t give a s**t”!! Not like I’d ever give another cent to that place or step foot in there again. I march out to my car, open the door, and see blackish streaks all over the inside driver door where some dope thought spreading the scuff marks around with a rag was “cleaning”!? Aaagh!! Almost laughable, except it was happening to me and not funny at all. Now I’ve paid to have my car detailed and I will make an appointment at a professional (I hope) garage so that it can be checked to see just how badly Global screwed it up. Maybe then I can return it to the condition it was in before driving into Global Imports. More

Absolute FREAKING JOKE. This is BY FAR the most ignorant uncaring unprofessional group of xxxxxxx in the industry. Called service department 8 times from Friday through Monda This is BY FAR the most ignorant uncaring unprofessional group of xxxxxxx in the industry. Called service department 8 times from Friday through Monday. Left 4 VM messages and TWO hand written notes by operator. KEPT ON HOLD for 28 minutes (before giving up) after finally getting someone to answer and 'go FIND A MANAGER to speak to'..... "I can't FIND any managers"...were her EXACT WORDS after trying twice. This is just a ridiculous excuse for customer service. Try finding a parking spot at this place when you arrive. Try finding a SIGN that leads you to the SERVICE DEPARTMENT. Or better yet TRY CALLING their number (855) 296-1861, press ONE for service and ask to speak to someone BEFORE YOU EVER DECIDE TO SET FOOT in this place. BMW should shut this location done. This place is a JOKE. More

Excellent service department The service department is fast and professional. Worked with Andrew Warner and he did an excellent job. The detail made the car look like new as wel The service department is fast and professional. Worked with Andrew Warner and he did an excellent job. The detail made the car look like new as well. More