Gloucester Toyota

Easiest purchase I've ever had Gloucester Toyota and Tommy Wheat was excellent to purchase my new Toyota Highlander! He explained everything about my new vehicle. It was the quicke Gloucester Toyota and Tommy Wheat was excellent to purchase my new Toyota Highlander! He explained everything about my new vehicle. It was the quickest time I've ever purchased a car! I highly recommend Gloucester Toyota! More

Quick and Easy Purchase My wife and I stopped in to test drive some vehicles and drove off the lot with the exact car we wanted. I really appreciate that I was not pressured My wife and I stopped in to test drive some vehicles and drove off the lot with the exact car we wanted. I really appreciate that I was not pressured into purchasing a specific vehicle or buying additional options. Tommy was very knowledgeable of every vehicle on the lot and was able to answer any question that I had. He took extra time to run over every feature of my new vehicle. Purchasing my new car was quick and easy. I'll be back for maintenance and to purchase another one when the time is right. More

Nearly killed my family Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front t Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front tire had three lugs MISSING and the last two loose. Right front tire minutes from flying off at highway speeds. Called the dealer. Left messages. No response. Martin Lucas More

Dodge Journey Tommy made our day today! He made sure we were in a vehicle that fit our needs. Very personable! They will certainly get my return business! Tommy made our day today! He made sure we were in a vehicle that fit our needs. Very personable! They will certainly get my return business! More

Great Experience I enjoyed the opportunity to purchase a 2013 Toyota Avalon from Gloucester Toyota. My salesperson, J. "JJ" Johnson was knowledgeable, friendly, and a I enjoyed the opportunity to purchase a 2013 Toyota Avalon from Gloucester Toyota. My salesperson, J. "JJ" Johnson was knowledgeable, friendly, and a true professional. His attention to detail was remarkable! I highly recommend him if you visit Gloucester Toyota! More

Excellent experience buying a new vehicle Gloucester Toyota made the car-buying experience pleasant and stress free. All the people I worked with were friendly, knowledgeable, and low-pressur Gloucester Toyota made the car-buying experience pleasant and stress free. All the people I worked with were friendly, knowledgeable, and low-pressure. Cecil Keemer spent a lot of time with us and was exceptionally helpful and knowledgeable. It was a pleasure to work with him. More

Great Dealership/Experience!!! My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota a My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota and about the people there. Search after search I kept on coming back to a Camry at Gloucester Toyota. I called and met with Tommy. Great guy!!! He thoroughly went over all the options and proceeded, after I said "I'll take it", to enter my home in the navigation system, connect and sync my phone, and answer all questions I had...even the few times I realized he had already given me that answer but Tommy always answered as though it was the first time he gave that answer. Tommy throughout the entire experience was more like a friend helping you than a salesman. This was Saturday and he texted me so I would have his cell number...just in case... Well, just in case came on Monday when I left work to go pay... I didn't see a piece of aluminum and my 2 day old car had received a flat tire...yea me... I was 5 min. from the house, so I texted Tommy letting him know I would be late as I needed to change the tire and he immediately responded telling me as soon as I would arrive he would get the tire in the shop and have the car detailed while I waited. Again, more like a friend than a salesman, he walked me through the entire process after meeting me in the parking lot when I arrived. Literally, when I turned around after getting out of the car, Tommy was 20 ft away getting things started. Here's the BIGGEST BONUS...since I got there late, by the time the car was done being detailed, the shop guys had gone home. Any other dealership, I would have had to go home and change the tire myself. NOT while Tommy was there, he drove my car into the shop and changed the tire for me. WOW!!! I was hoping to find a dealership that I and my family could continue with and I did. After Tommy was done, he came and took me out to a nicely detailed vehicle. He opened the trunk, doors, and hood. He asked if everything was okay and apologized it took some time. To explain, I took the vehicle home on Saturday not too long after the vehicle landed on the lot so they had not had time to do a thorough detailing job so Tommy promised when we next saw each other he'd make sure it would happen. Again, any other dealership, that's what they would say and then it's, "we never said that"... You know those Toyota commercials where people were jumping beside their vehicles, in my picture, I had just landed... :) I know this is getting long but I also wanted to give a big kudos to their service guys. That tire incident wasn't a simple round puncture...one that may have necessitated a new tire...ugh... Broken record but any other dealership, "hey, sorry, couldn't fix it so we need to put on a new tire"...not here, they gave it an honest attempt and it was fixed with a simple patch...phew... I wish I could remember the name of the guy in service but they were respectful, polite, and appeared genuinely happy. Every person in the waiting room was treated like Gold. Let me not forget the lady you paid, so nice and had a great personality. From the test drive to the end of this experience Gloucester Toyota's people have made me a walking billboard. You know how dealerships always put their stickers on the trunk? It's something I don't like...well, this time it's different, I'm proud to let everyone know where my Toyota came from. Tommy, if you read this to the end, thanks again!!! More

First time buyer! I knew that I wanted a Corolla when I arrived at Gloucester Toyota. Tommy was very helpful and had to get a few sets of keys for me. Everyone was very I knew that I wanted a Corolla when I arrived at Gloucester Toyota. Tommy was very helpful and had to get a few sets of keys for me. Everyone was very helpful and explained step by step what was being done because as a first time buyer the whole process was new to me. They have great customer service! More

Wonderful experience! My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to do business with! He took his time over the two day experience and put us first. Along with JJ, the rest of the staff was friendly and made you feel right at home. I would most definitely recommend buying a car at this location, ask for JJ and he will take care of you! More

Unprofessional and rude I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they p I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they put underneath the truck was all over the sides and wheels. He took it back to have this cleaned up. When my husband brought the truck back to me, I noticed the passenger side rain guard was broken and put back together with scotch tape. When we confronted them about this, the said we couldn't prove they did it and they absolutely wouldn't replace it. The issue isn't really the rain guard, it's the fact they lied about it and then tried to hide it the way my toddler would. Good old scotch tape. More