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Gloucester Toyota
Gloucester, VA
490 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 490 reviews
November 14, 2015
The best car buying experience ever!!!! I HATE to buy cars. I was looking for a car for my daughter who is just starting to drive. I researched for weeks, and had a list of cars, dealershi I HATE to buy cars. I was looking for a car for my daughter who is just starting to drive. I researched for weeks, and had a list of cars, dealerships, CARFAX reports ... you name it, I had it. On the internet, Gloucester Toyota Scion appeared to have the best pricing, so I figured I would try after several local dealerships did not really seem to be doing it for me. I arrived at 5 (closing at 6) and a very nice gentleman (JJ Johnson) came out to great me. I told him I wanted a used RAV4, and showed him my list. He immediately made me feel comfortable and took me to the car that was on top of my list. We did a test drive, and it was like being with a family friend. The car was perfect, and so was the sales person. He didn't try to close, push me to purchase, nothing like you experience with most car sales people. We got back, and I said this is it! JJ made me feel so at ease with the car and my decision. I was then treated to the best true close ever with John Williams. He guided me through the warranty process, but again no pressure. At Gloucester Toyota, you feel like you are dealing with family ... the kind you like to have Thanksgiving dinner with! I am so glad I drove the 45 miles to Gloucester, and will do it whenever I have a need for a car! Please go visit them! You won't be disappointed. More
by Ms. Turner
Employees Worked With
John Williams, James "JJ" Johnson
November 06, 2015
Can't believe it! I came to this dealership in hopes of driving away a 4 door truck. And i did!! I was looking for what I thought to be impossible. And they really bent I came to this dealership in hopes of driving away a 4 door truck. And i did!! I was looking for what I thought to be impossible. And they really bent over backwards to make it work for me. I'm only paying a little more than I needed.... and I mean a little. Gene "cotton top" Brundege was my sales rep. Whom I spoke to a few days prior to going back to buy the truck. He was by no means pushy and was more than willing to listen to me and to work with sales manager Neal Wheat and business manager John Williams to find the financing I needed without running my credit through every bank out there. Everyone there is super nice and easy going with a relaxing atmosphere. I would most certainly recommend anyone to shop for their next Toyota at this dealership. I know I will return when it comes time to get my wife or myself our next Toyota. More
by ramatranga
Employees Worked With
John Williams, Neal Wheat, Gene "Cottontop" Brundege
November 02, 2015
worst car buying experience ever! I have never been so disrespected and insulted as I was by this place! I was lied to Neal Wheat the finance manager and he lied his boss about me and I have never been so disrespected and insulted as I was by this place! I was lied to Neal Wheat the finance manager and he lied his boss about me and I have the email to prove it! It was clear from day 1 that Neal did not want to make the sale and even with a $57,000 check in his hand he still did not want to make the sale because he bold face lied about the check and returned the check with no explanation! Of course he went to his boss and lied about everything to cover his xxx and I can prove it! So, Neal has the support of the General Manager Steve, who acted if I was the one who was lying but that's ok because they both can explain and lie of course to the owner on why they missed on a $57,000 deal! I wouldn't go back to Gloucester Toyota now if they gave me the truck and I will be glad to write this review to every internet based dealer review I can. Plus, I am going to go right down the street to another dealer and get a much better deal so thank you Neal for saving me almost 60 grand and giving me the opportunity to go somewhere else to get a much better deal. So, if you want to be disrespected to, lied to, lied on, and mis treated like no other dealership can...please, come here and ask for Neal Wheat! More
by adpredneck
October 05, 2015
Great experience We had a great experience buying a used Toyota Highlander AWD with Blake Jones. Easy process and we are so excited about our new car! We had a great experience buying a used Toyota Highlander AWD with Blake Jones. Easy process and we are so excited about our new car! More
by klfarley1
Employees Worked With
Blake Jones
September 28, 2015
Great experience I don't buy a new car very often, but Blake Jones made it easy for me to purchase my new RAV4. He even found rewards in my Toyota Rewards Card that I I don't buy a new car very often, but Blake Jones made it easy for me to purchase my new RAV4. He even found rewards in my Toyota Rewards Card that I wasn't aware of could be used toward the purchase price. Good service, good people, good place to buy a car. More
by BlueberryG
Employees Worked With
Blake Jones
September 22, 2015
Excellent ,Blake Jones was Great! Blake Jones ,was Great.My experience was by far the best I've ever had from buying a new vechicle.I felt at ease with Blake and he was very helpful wi Blake Jones ,was Great.My experience was by far the best I've ever had from buying a new vechicle.I felt at ease with Blake and he was very helpful with all aspects of my buying experience. I wounderstand definitely recommend Blake and the dealership to others.I was referred to Blake from my sister who also bought a new vechicle from him .Extremely pleasked with my New Rav4. Thank you BLAKE JONES Best Jean Hart More
by Jhartrav
Employees Worked With
Blake Jones
September 19, 2015
Excellent Experience Tommy Wheat represented the dealership very well. He was receptive to my needs and very knowledgeable about Toyota products. I was very happy to do bu Tommy Wheat represented the dealership very well. He was receptive to my needs and very knowledgeable about Toyota products. I was very happy to do business with Gloucester Toyota for the second time and look forward to doing business with them in the future. I highly recommend this dealership! More
by Schnurr
Employees Worked With
Neal Wheat, Tommy Wheat
September 19, 2015
2006 Used Toyota Scion This was my first time buying a car by myself. And it was very exciting and smooth and quick. I already knew what type of car I was going to get when This was my first time buying a car by myself. And it was very exciting and smooth and quick. I already knew what type of car I was going to get when I headed there with my mom. As soon as we were there we were welcomed and got to take a look at the car then do some paperwork. They helped answer any/all questions I had and made the process very easy and less nerve-wrecking. Definitely would recommend! More
by heyshelbee1
Employees Worked With
Neal Wheat, Blake Jones
September 18, 2015
Lovely experience from local dealership The salesman happened to be someone I knew of in the community which made me feel less nervous and more trustworthy of him. The overall experience of The salesman happened to be someone I knew of in the community which made me feel less nervous and more trustworthy of him. The overall experience of purchasing the car was very good. Minor pre-existing scratches inside the used car were fixed at no cost to us after purchasing and in a timely fashion. After driving the car for 4 months, there hasn't been any issues and am still extremely happy, like the day I was handed the keys. More
by prochnowgirl
Employees Worked With
Tommy Wheat
September 08, 2015
2015 Avalon hybrid I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. He repeatedly answered our questions - sometimes the same question 2 or 3 times. When it came to MPH the Avalon won hands down. I drove the car home - about 60 miles and couldn't be more pleased. More
by lilykatie
Employees Worked With
Tommy Wheat
