Go Kia Renton

has had car for 6 months wont give it back go to the puallup location this location is a scam.. they also wont do anything when your car is scammed on their lot. puallup location this location is a scam.. they also wont do anything when your car is scammed on their lot. More

JUST DONT! THEY ARE LIARS, PREDATORY,AND SELL CARS UNDER FALSE CLAIMS OF CONDITION OF VEHICLE. SOLD A CAR KNOWN FOR THEFT AND SAID CAR WAS FIXED WITH ANTITHEFT. THEY ARE LIARS, PREDATORY,AND SELL CARS UNDER FALSE CLAIMS OF CONDITION OF VEHICLE. SOLD A CAR KNOWN FOR THEFT AND SAID CAR WAS FIXED WITH ANTITHEFT. CAR WAS STOLEN IN LESS THAN 30 HRS. HAD THE FIX BEEN INSTALLED, IT WOULD NOT HAVE BEEN STOLEN. DEALER IS WASHING HANDS OF RESPONSIBILITY. MANAGEMENT AND FINANCE ARE THE PROBLEM More

I have called car pros Renton 4 times asking for my $1000 refundable deposit back and they keep giving me the run around. I WANT MY MONEY BACK. I placed a $1000 refundable deposit on a telluride. I ended up refundable deposit back and they keep giving me the run around. I WANT MY MONEY BACK. I placed a $1000 refundable deposit on a telluride. I ended up purchasing a different vehicle and when I called and asked for my refund on May 16 I was told “oh yeah that car was sold the money will be on your account in a couple days”. Then on May 23 I get a text from Jackson the sales manager saying the vehicle has arrived and is ready to test drive. To my confusion I tell him what I was told on May 16. All he says is “ok thanks”. So this place clearly has poor communication between one another. So I call again the next day, May 24, and am told the manager is unavailable at the moment and a message will be left on my behalf. So the next afternoon (May 25) after not hearing from them I call again and am told the manager is out-of-office and he’s the only one who can help me and he will be back the next day and another message will be left. So hear we are the next day (May 26) and I still have not heard back so I call them AGAIN myself. I finally get ahold of the manager and am told I will receive my refund by end of day today. Well guess what, it’s the end of the day and I still do not have my money!!! This is theft and I haven’t received an apology! I’ve disputed it with my bank and i will take you guys to court if I have to!! So glad I bought Mercedes-Benz instead!! More

i will still not recommend this place , i was called about my issue and all it was for me to come and spend more money and see if you really made a error , i couldnt afford to give my hard earned mon about my issue and all it was for me to come and spend more money and see if you really made a error , i couldnt afford to give my hard earned money away again , so i still have only 1 f***** head light... hope to find some one who is honest to fix this issue i have been dealing with since Jan and now its about January again ..... they suck and will screw you with no vaseline .... and the clown in the little box are need major customer service training More

Do not bother making an online appointment for service - both times I have done that I was told afterwards that they do not show an appointment was scheduled. Also not much sense in leaving a message as you both times I have done that I was told afterwards that they do not show an appointment was scheduled. Also not much sense in leaving a message as you will be lucky if someone returns your call. I always get "Flor's" voice mail and am told to leave a message. I have a time crunch on getting my oil changed as I have to have it done twice a year in order to not void my warranty, and since I have low mileage on the car I always do my second oil change in December. Since I was unable to get thru on the phone I scheduled online at the beginning of the month and the earliest they had an opening was Dec. 24th at 2 pm. When I called to confirm they were working on Christmas Eve since many places are closed or leave early that day, after leaving a second message I was called back and they left me a message, as I was doctor, advising that I have no appointment in their system, and there are no appointments available until January. I tried to call the service dept back but after calling numerous of their phone numbers to no avail, I got in touch with a person in the sales dept. and explained the situation..........he was going to have the service manager, Dorin, call me back - (I was told that Dorin was in that day). I did not receive a return phone call. I am beginning to feel like I am getting the shaft since I have free oil changes for the life of my car. This is the worst I have ever been treated by their service department and I feel they need to hire more people if they are so busy they can't take care of their customers. My current car is the second one I have purchased from them and right now I would not buy another vehicle there. I realize people are shorthanded and busy but it only take a few minutes to pick up a phone and call a customer to try to help them. I worked in customer service for many years and would never not return a phone call when someone had a issue such as this. The only reason I gave a 2 star is due to previous times I have dealt with them - this time would only rate a 1 star. More

I have been calling for the past two months. I just wanted to know if there were warranties on my car so that I can cancel them since my car got totaled out. Three weeks, like 40 phone calls, an I just wanted to know if there were warranties on my car so that I can cancel them since my car got totaled out. Three weeks, like 40 phone calls, and multiple messages left with pretty much every employee there. I still never got a call back. Finally I call again for the front desk worker tells me yes you do. I take a day off rom work to go up there sign papers because that's what I was told to do. I called again samething no one answers leave a message no call back. I call again today, two workers are going back and forth on the phone about taking my call. Sends me to vm. Call back immediately puts me on hold, no one answers or days anything. 15mkn after being on hold they answer just for the guy to tell me they lost my paper work. And tells me he can send it via email. But I was told I had to come in and sign which is why I took a day off. So lost wages there thanks!. Now apparently I have to resign the same paper because they don't know how to manage their business. Also called to speak with Mike the general manager and James who is supposed to be covering g for him. Both refuse to take my calls. I told them I want the cancelation back dated to when I can in to request it canceled. I will never buy another car from here again. Customer service all around is trash! Everyone refuses to help you unless you are putting money in their pocket! Currently making a complaint with corporate! More