Golden State Nissan

Management Shows Commitment to Customer Service UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold the terms under which I purchased my vehicle. Once I reached the right person, he worked quickly to resolve the issue. The service department, which installed the new wires, was wonderful. All staff I spoke with to get this issue resolved were courteous and demonstrated a strong commitment to customer service. TL;DR: think twice before buying a car here. I've never written a review before, but my experience here was so disappointing that I feel I need to warn others. Don't trust other reviews about Golden State Nissan. I bought a used car here -- my sales representative was great, but the manager, Arron, is dishonest. I asked about coming down on the price or replacing tires because the ones on the car were worn -- he said he'd work with me, then acted like he'd never said it. He also refused to top up the gas tank; this was a really small thing, but the two combined left me with a bad taste in my mouth. If you're considering buying a car from here, I'd really encourage you to look elsewhere, as there are a number of dealerships in the area. More

EXCELLENT SERVICE AND COMMUNICATION.... for oil change I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was very helpful. My concern was the Covid-19 and Marcus Taniguchi worked with me for a worry-free drop-off and pickup of my car, with physical distancing and free of contact. Very polite and communicated with me well. He even had the interior disinfected after the service. They accommodated me with my choice of times, payment over the phone, and whatever I requested. Marcus, YOU ROCK! You guys are great. Thank you so much. Will definitely bring my car here next time for service. More

Great service Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car after the service! More

Great experience I contacted the dealer by phone and Jonathan provided all the info I needed and with the rest of the team and supervisor helped me to get my new vehic I contacted the dealer by phone and Jonathan provided all the info I needed and with the rest of the team and supervisor helped me to get my new vehicle. I am extremely satisfied with the service and deal. I got a 2019 Rouge Sport and just loveee it!! More

Service Advisor Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the i Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the ideal service that i should avail with for future needs. His knowledge and expertise were greatly appreciated. More

Service was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car i was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car is a fully loaded Murano I would have hope to hav had a loaner of equal or better. I also had them detailed my car and the did an excellent job and also filled my windshield wiper fluiid. More

Good service but kept car for 6 hours to do3 hr job when I h The service time was over 6 hrs when I was told it would be three hours. they did a good job though.Very good service dept. The service time was over 6 hrs when I was told it would be three hours. they did a good job though.Very good service dept. More

Excellent customer service They entertain customers very nicely , they make the job well and fully satisfied , the place is clean and comfortable while you wait.The purchase ord They entertain customers very nicely , they make the job well and fully satisfied , the place is clean and comfortable while you wait.The purchase order is fast as soon as tomorrow for out of stock product. More

Awesome What are the Did the job Well .They provided a lyft(shuttle) to home and a pick up when my car was ready. The salesperson was helpful in providing wha What are the Did the job Well .They provided a lyft(shuttle) to home and a pick up when my car was ready. The salesperson was helpful in providing what I needed. More

Great Expectations Always a pleasant experience at Nissan Serramonte. Service Advisors come out in a timely manner and service is very adequate. Waiting area very comfo Always a pleasant experience at Nissan Serramonte. Service Advisors come out in a timely manner and service is very adequate. Waiting area very comfortable. Thanks. More