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31 Reviews of Nissan of Serramonte - Service Center
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January 29, 2024
This office always provides me with courteous and efficient service whenever I go to them for service. efficient service whenever I go to them for service. More
by Mike D.
Helpful November 28, 2023
When I purchased my used Nissan I was promised free maintenance for a year as part of the deal. I just took my car in for its 22,500 mile check, and it turns out that only $10 of the $380 cost was cove maintenance for a year as part of the deal. I just took my car in for its 22,500 mile check, and it turns out that only $10 of the $380 cost was covered, because most of the work done does not technically count as maintenance. I was misled, and all management did when I expressed this was increase my discount from $10 to $50 and assure me that the sales team that had sold me my car had been fired. Update 1/24: A member of the customer service contacted me and apologized for this experience. They seemed genuinely helpful, and went through the correct process in checking with their supervisor to determine how to compensate me. Ultimately they only offered a $50 discount on a future service, so I still feel disappointed in my overall experience with the dealership. More
by c_viret
Employees Worked With
N/A
May 02, 2020
EXCELLENT SERVICE AND COMMUNICATION.... for oil change I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was I don't really do reviews but I'll make an exception because they went well above and beyond! Service staff were polite and courteous. Brandon was very helpful. My concern was the Covid-19 and Marcus Taniguchi worked with me for a worry-free drop-off and pickup of my car, with physical distancing and free of contact. Very polite and communicated with me well. He even had the interior disinfected after the service. They accommodated me with my choice of times, payment over the phone, and whatever I requested. Marcus, YOU ROCK! You guys are great. Thank you so much. Will definitely bring my car here next time for service. More
by happyalways
Employees Worked With
Marcus Taniguchi and Brandon.
May 08, 2019
Great service Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car Staff was courteous. Appreciate communication before and after the service. Work was done in a timely manner. Always appreciate the washing of the car after the service! More
by Nissanguy
Employees Worked With
Darryl as always was great
April 29, 2019
Service Advisor Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the i Darryl Dobashi explained type of service that is being provided in relation to my service contract. Based on my driving patterns, he recommended the ideal service that i should avail with for future needs. His knowledge and expertise were greatly appreciated. More
by Vangie
Employees Worked With
Darryl Dobashi
April 11, 2019
Service was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car i was good they replaced a factory recall It took a day to order part so they gave me a rental car. The rental was a car basic kix model and my car is a fully loaded Murano I would have hope to hav had a loaner of equal or better. I also had them detailed my car and the did an excellent job and also filled my windshield wiper fluiid. More
by Noone
Employees Worked With
Delante
March 15, 2019
Good service but kept car for 6 hours to do3 hr job when I h The service time was over 6 hrs when I was told it would be three hours. they did a good job though.Very good service dept. The service time was over 6 hrs when I was told it would be three hours. they did a good job though.Very good service dept. More
by Jgm
Employees Worked With
Unknown
