Golden State Nissan

Terrible horrible Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than hi Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than him. He was condescending and went as far to say that this is a million dollar car lot. At that point we got up and left. Any car lot is a million dollar car lot. Please don't was your time very disappointing and disrespectful. Was very will to buy. If I could put no star I would. More

DO NOT BUY A CAR HERE TRAP you to buy their car by promising you to install a sunroof afterwards, of course with extra payment. But the sunroof is that type which haven't b TRAP you to buy their car by promising you to install a sunroof afterwards, of course with extra payment. But the sunroof is that type which haven't been used by factory since 2015. And they never tell you about this. Is that possible they don't know the product they provide is different from factory? Combine with the response they give afterwards, the only explaination to me is they deliberately do it. And they didn't give me the manual of car yet, after I inquire again and again. They just ignore my mail and phone call. SO just let me tell you, don't deal with them. DON't pay them any money, otherwise you mean nothing to them after that. More

DO NOT BUY A CAR HERE Let me just tell everyone here. NEVER BUY a vehicle from Nissan of Serramonte in Daly City, CA. I have never in my life experienced such horrible cus Let me just tell everyone here. NEVER BUY a vehicle from Nissan of Serramonte in Daly City, CA. I have never in my life experienced such horrible customer service and blatant criminal behavior from a business in any field. The list of issues with a "certified" used vehicle I purchased from them is too long to mention. Let's just say 8 break downs in 7 months would give you an idea. How about selling a vehicle trim package that was incorrect in order to get the value increased by 2.5k. I could go on. ( battery fail, tire leak). Long story shot I will be contacting a lawyer at this point as they have offered zero assistance and avoid my attempts to call . This is after I paid over 3k for an "extended" warranty. Which I was told I could use at any location. Not accurate. Honestly every stereotype you have heard in reference to shady car sales applies in this case. Stay away at all costs. More

Waiting for the keys Terrible experience. After finally picking a car that I genuinely wanted to purchase with the help of my sales associate, John, I come to find out tha Terrible experience. After finally picking a car that I genuinely wanted to purchase with the help of my sales associate, John, I come to find out that I cannot test drive my car because they had lost the key. I waited about an hour for them to find the key but in the end they said "the key is nowhere to be found and they have to make another key". Apparently this happens often there. I agreed to come back in a couple of days to test drive the car after they make a key. I requested for two keys to be made since I wanted to buy the car. They denied my request saying that they are already spending enough money, as if it's my fault that they lost the key. Anyway, I was still interested in the car, and two days go by I didn't hear anything. I contacted my sales rep and he tells me that a manager was supposed to call me, which they never did. Every day I contacted them and I was told the key would be ready another day. Four working days later, the key was still was not made and yet no one contacts me when they told me the key would be ready that day! So I decided to call them and requested to speak to a manager. The manager never got on the phone with me but a sales associate named Sam did. Sam was an idiot, he is the reason I'm not buying the car. Also the reason, I will never shop there and I will tell all my family and friends to never go there. He treated me poorly, and acted like some big deal. He had no answers for why the key was still not made and gave me the runaround and hung up on me. Terrible service. They don't care about their customers, even when they were actually ready to buy the car, like just waiting for the car so that they could buy it! I'm in Audi of Marin now giving them more money for a better car. #yourlossnotmine More

You can't rely on their work!!!!!! After a week of replacing my transmission, my vehicle need to be brought back. Even under warrranty of parts and service . I had to take care of getti After a week of replacing my transmission, my vehicle need to be brought back. Even under warrranty of parts and service . I had to take care of getting a tow truck to bring it back to thier shop.... and not even offer a rental car...... I wish that this will reach to the new owner of this shop.... More

excellente service given by Mr. Teehankee I walked in over the weekend to look at some Titans. Claudio was an amazing sales rep. He was very knowledgeable and friendly. Not pushy but definitel I walked in over the weekend to look at some Titans. Claudio was an amazing sales rep. He was very knowledgeable and friendly. Not pushy but definitely not shy about asking for the sale. He trade my wife and I with respect and we will be be doing biz with Claudio in the very near future. I would definitely recommend him. More

NIGHTMARE @ Nissan Serramonte Nissan Serramonte sent us a letter offering us top dollar to get a nice trade in for our Nissan Juke 2013w/ our lease due to end on Feb 2017. Me and Nissan Serramonte sent us a letter offering us top dollar to get a nice trade in for our Nissan Juke 2013w/ our lease due to end on Feb 2017. Me and my wife was lured by this offer and end up purchasing a new car. We were promised a lot of things that we had fallen for such as: -$17,500 out the door price for the new car, no down/ no monthly payment until 2nd month, they will take care of the lease transaction w/o any fee. I realized 2 days after on my way to my bank to transfer the car loan that the following informations were not followed. Realizing that we have been ripped off I hurriedly went back to return the car under the 3 day/250 mile guarantee program. I was told by Mike Ahmad the Gen Mgr, that they do not have this program and I cannot return the car. (EVEN THAT I HAVE PROOF THAT I SHOWED HIM). I did not stop from there, I continue to send them email and luckily a nice gentleman by the name of Vincent April -Dir. of Internet Sales acknowledged that they do have a 3 day return program. He then instructed me to return the car on Aug 15 past the 3 day. When I went to Nissan Serramonte I was asked to wait for at least 10 mins. which turned to an hour and later on I was told by their finance dept. I cannot return the car for reason he doesn't know of, he said he was just told by Mike. Up to this day, I am still calling and I continue to send them email asking for resolution. I have not heard anything since then. NEVER NEVER go to NISSAN SERRAMONTE unless you want to experience a NIGHTMARE More

Don't come here for an oil change, unless you have all day! Every time I come here for an oil change, it takes 3 hours, even with an appointment. Why do they even book appointments if they can't take your car?! Every time I come here for an oil change, it takes 3 hours, even with an appointment. Why do they even book appointments if they can't take your car?! In addition to an unreasonable wait time, they charge $30 for an oil change, for a Sentra?! That's the discounted price, retail is $49.99. The service writer was acting as if he was doing me a favour. I've been to other dealerships, but this one is closest to me. I don't know why I have been here more than twice. More

Suzzan is a racists She assumed i had NO insurance...WHEN I WAS fylly covered. Suzzanne continued to tell me how "she doesn't have to call the insurance because A.) my m She assumed i had NO insurance...WHEN I WAS fylly covered. Suzzanne continued to tell me how "she doesn't have to call the insurance because A.) my mileage was OVER regardless of the miles on it as i RECEIVED the car 2.) she presumed i had the liwest Bronze package yet, without listening to me, checking my documents or callling 3.) she referred to me as "Hun" and cut my every response off." She refused to call the insurance company or speak with them until the representative got frustrated and decided to call the store. As i repeated the representative words aloud. Then she decided to comply. I had to call 3 different times. Upon asking for management she said there was no one other than Abe, who i off wot no expected return date. I cqn go on further. But it is pointless.....Very unprofessional and unacceptable. More

I purchased a brand new 2009 Nissan Verse from Serramonte Nissan. In 2011, with about 65,000 miles I was told that I needed a new engine. I have not been in an accident and I received regular maintenance o Nissan. In 2011, with about 65,000 miles I was told that I needed a new engine. I have not been in an accident and I received regular maintenance on my car. I was sold a lemon. I then contacted customer service and was told that they could not do anything for me. I then contacted Claudio, the salesman who sold me the car. I left him three messages and he never returned my car. I understand that some vehicles may have problems, but I was really disappointed in the way that Nissan handled the situation. A car that is less than 3 years old should not require a new engine. Given the lack of helpfulness and poor customer service, I would not recommend purchasing a vehicle from Serramonte Nissan. More