Golf Mill Ford

Demeaning staff - Terrible business practices. I was recently sent a promotion in the mail by Golf Mill Ford. I called ahead to verify the promotion and was told it was valid and I needed to come i I was recently sent a promotion in the mail by Golf Mill Ford. I called ahead to verify the promotion and was told it was valid and I needed to come in to discuss it. When I came in I was told the promotion was not what it seemed - a classic bait and switch (which I'd note the staff member I called explicitly said "This IS NOT a bait and switch!"). When I asked to speak to a manager one came over and promptly walked away when he realized I was unhappy. A second "manager" came over and started to insult my intelligence telling me I can't read well, telling me I'm wrong and implying I'm stupid, and eventually also walked away when I started to show I was upset. Not only was I treated poorly, but I also saw a woman asking about the promotion who was also insulted and laughed at by staff. After waiting for a while with nobody who was willing to talk to me aside from a staff member who said "I'm sorry I don't know" I left the store feeling walked all over and stupid. This has to be one of the most ridiculous customer service experiences I've had in my life. I was insulted and straight out lied to. I am a die hard Ford owner and lover, but would I recommend this place to others? Not even my worst enemy. Do yourself a favor and don't promote shameful business ethics and tactics like this. They may have a large inventory but I strongly suggest you shop elsewhere. My next Ford purchases will be from other dealerships. More

number 1 for a reason not just a season I have been doing business with Mark Gurgone and GMF for 8 years. And I will never go elsewhere. They exceed my expectations with my purchases. I have been doing business with Mark Gurgone and GMF for 8 years. And I will never go elsewhere. They exceed my expectations with my purchases. More

Bebe is the BEST!!! From the moment I got out of my old car, Bebe was awesome! She talked with me until I felt comfortable with the purchase, no pressure, no rushing, it From the moment I got out of my old car, Bebe was awesome! She talked with me until I felt comfortable with the purchase, no pressure, no rushing, it was actually a good time! I know sales are sales, but she really really worked for me to be happy and I so appreciate it. Thank you BEBE!!!! and Thank you Golf Mill Ford for the great deal on my awesome new Ford Fiesta!!! More

Issues from the start Throughout my time with Golf Mill Ford, they were often unwilling to help with or listen to issues I was having with my car. Recently, I had been hear Throughout my time with Golf Mill Ford, they were often unwilling to help with or listen to issues I was having with my car. Recently, I had been hearing a buzzing/ humming sound from one of my tires. The mechanic at Golf Mill told me to "turn the music up" if it was getting too loud and that the noise was due to a lack of tire rotations. (Not true. I do tire rotations at home). As you can imagine, I wasn’t convinced and the noises were making me uneasy. I ended up going to another dealership that was recommended to me by a family member. The wheel bearing/ hub was in bad shape and needed immediate attention. How the mechanic at Golf Mill didn’t come to that conclusion is beyond me. They were not only irresponsible, but uncooperative. I had transmission issues from the second I bought my car (Ford Focus). It shuddered and shook when switching gears. First, they told me it takes a while for the transmission to get used to your driving style, and you had to break it in. That didn’t work. Then, they said they can’t/ won’t do anything about it because that’s how the car is made and it’s not their concern. Interestingly enough, when I went to the other dealership for the wheel issue, they fixed the shaking and shuddering by doing a SIMPLE update. The car works like a gem now! Do yourself a favor and DO NOT come here. Golf Mill is in it for the money, and their customer service is appalling. There are MANY other Ford dealerships a little farther from the area that have fantastic service and actually care about your satisfaction and safety with your vehicle. People generally come to Golf Mill because of the location, and that’s why they are able to continue their crappy service. I learned that the hard way! If you really want good service, go to Napleton Ford! They were a lifesaver. More

I'm Loving my new Fusion My sales experience definitely see past my expectations from the moment I walked in I was greeted with absolute most respect and professionalism by my My sales experience definitely see past my expectations from the moment I walked in I was greeted with absolute most respect and professionalism by my sales men Devin Bandy. I've been searching for a used vehicle for a month or so and I've been to many dealers and none of which greeted me. I wondered around for at least 1 hour at the 4 other ford and Honda stores. I was at even though the car I bought was about $800 more then the other down the street I bought at golf Mill because of my salesman treated me RIGHT not like a piece of meat lol also the management and service all have the same mentality as far as service. THANK YOU ! Love my new car!!!! More

Appointment AT 1pm car still parked at 3:15 Appointment made last week for 1pm it's now 3:15pmand I notice car is still parked and not yet checked ! I'm waiting in lobby !!! Really? Unacceptable Appointment made last week for 1pm it's now 3:15pmand I notice car is still parked and not yet checked ! I'm waiting in lobby !!! Really? Unacceptable service More

Mr Devin Bandy My sales experience definitely see past my expectations from the moment I walked in I was greeted with absolute most respect and professionalism by my My sales experience definitely see past my expectations from the moment I walked in I was greeted with absolute most respect and professionalism by my sales men Devin Bandy I've been searching for a used vehicle for a month or so and I've been to many dealers and nun of which greeted me I wondered around for at least 1 hour at the 4 other ford and Honda stores I was at even tho the car I bought was about $800 more then the other down the street I bought because of my salesman treated me RIGHT not like a piece of meat lol also the management and service all have the same mentality as far as service. THANK YOU ! Love my new car!!!! More

Time On Task? Yes! Quick Solutions I came in purchase a new Ford Fusion or possibly a Focus. I have to say I am quite a stickler. I consider myself to be highly educated and well infor I came in purchase a new Ford Fusion or possibly a Focus. I have to say I am quite a stickler. I consider myself to be highly educated and well informed. Believe me I did my research before entering Golf Mill Ford. A friend of mine referred me to Golf Mill and specifically to long time salesman Mark Gurgone. I must tell to, he took great care of me. He did a complete needs assessment with me even though I thought it was a waste of time, well it wasn't, he asked some questions I hadn't thought about. He helped me choose the right car that best fit me, he called it, suitability. Thank you Mark! I will be sending referrals. More

User Experience I had a slight issue after buying a car from Golf Mill. I was directed to Devin Bandy who handled it very well and to my satisfaction. It is so great I had a slight issue after buying a car from Golf Mill. I was directed to Devin Bandy who handled it very well and to my satisfaction. It is so great to deal with a salesman that deals with integrity. I will buy my next car from him and recommend him to others. More

Ford Escape We absolutely love our Ford Escape. Our salesman, Andrew, was very informative and helpful. He got us a great deal on the vehicle we wanted. Great peo We absolutely love our Ford Escape. Our salesman, Andrew, was very informative and helpful. He got us a great deal on the vehicle we wanted. Great people and excellent service! More