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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
992 Reviews

992 Reviews of Goodson Acura of Dallas - Service Center

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November 13, 2020

I came in for the recall without a call/appointment. However, everyone saw me offer help. In the unprecedented time (covid 19), but the dealer keeps the room/building over my expectations. The servicema More

by Dinh Tran
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Nov 13, 2020 -

Goodson Acura of Dallas responded

Dinh Tran, thanks for your 5-star praise and mention of our efforts to keep the facility clean during Covid-19. We appreciate your feedback. See you next time! Thanks again.

November 13, 2020

Excellent service. Quick and friendly and they even gave me a 15% discount on the services! I have always had a good experience at Goodson. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert , Josie Parrent
Nov 14, 2020 -

Goodson Acura of Dallas responded

Diane, thank you for sharing 5-stars regarding your experience with us in service. We appreciate your praise and look forward to the next opportunity to serve you. Thanks again.

November 10, 2020

4 month old car developed dash rattle driver side due to Warped Garnet . Took a few days but excellent result. Complimentary car wash & vacuum could have been a little better but it’s ok. Service prompt & More

by deanhudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Jarron Reed
Nov 11, 2020 -

Goodson Acura of Dallas responded

Deanhudson, thanks for your 5-star praise regarding working with Bobby and Jarron! We appreciate your feedback and pleased to hear we were able to resolve the rattle. See you next time! Thanks again.

November 09, 2020

Great staff and always 100% satisfied with their work..This is my third Acura purchased from Goodson and they have always taken very good care of me.. More

by Msjuice57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Nov 09, 2020 -

Goodson Acura of Dallas responded

Msjuice57, thanks for your 5-star praise and mention of our great staff! We appreciate your feedback. See you next time! Thanks again.

November 07, 2020

Professional and courteous service, as always. Goodson really sets the standard for customer service, with great communication, attention to detail, and the little things that make you want to come back. More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Goodson Acura of Dallas responded

John, thank you for noting professional and courteous service! We're pleased we've set the standard and we look forward to all future opportunities to serve you. See you next time. Thanks again!

November 07, 2020

My husband I have been purchasing, leasing and having our maintenance services at Goodson Acura of Dallas for over ten years. Best people and customer service. More

by nan_davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Goodson Acura of Dallas responded

Nan_davis, thanks for your 5-stars! We appreciate your feedback and pleased to hear that working with our people over the last 10 years has been excellent. See you next time! Thanks again.

November 01, 2020

Goodson Acura is professional courteous and delivered as promised. Thank you Eric Johnson for keeping me informed and explaining the process. I will gladly drive from Arlington to Dallas for all my automoti More

by cm0544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Johnson
Nov 02, 2020 -

Goodson Acura of Dallas responded

cm0544, thanks for your feedback regarding working with Eric and for driving the extra distance to come see us! We appreciate your praise and look forward to serving you again next time. Best wishes!

October 25, 2020

This dealer is great. Went in for a tire bc mine had a nail in it. They didn’t have in stock until next day, but they gave me a loaner car until I could pick my car up next day. Great service! More

by AlanCOliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 25, 2020 -

Goodson Acura of Dallas responded

AlanCOliver, thank you for sharing 5-stars and noting your tire service with Dane! We appreciate your praise and look forward to serving you again next time! Best wishes.

October 21, 2020

Staff were prompt in customer care, did the repair service in a timely fashion and sales person gave detail about the trade in options during the wait time More

by Ravee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Belfer, Hayley Jones
Oct 21, 2020 -

Goodson Acura of Dallas responded

Ravee, thank you for noting our prompt service and timely repair! We appreciate your kind words and we look forward to serving you again next time. Best wishes!

October 16, 2020

Dealership and service department were modern and clean. Dane the service advisor was professional and friendly. Service was correct and timely. We’ve had 3 Acura’s and this was our best experience. More

by nickfletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 17, 2020 -

Goodson Acura of Dallas responded

Nickfletcher, thank you for noting your recent service experience with us! We're pleased that Dane was professional and friendly and the experience was timely and precise! We are pleased to be able to serve you and look forward to the next opportunity. Thanks again! See you next time.

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