Khang Nguyen

We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and wh because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle’s prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura’s system showed no open recall. That does not answer the question. A recall being marked “completed” in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out. More

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Longtime customer. They always deliver a quality experience. From the Reps to the refreshments. It's all good. They always deliver a quality experience. From the Reps to the refreshments. It's all good. More

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My service advisor has been wonderful. He still treats my car as though it’s new even when it’s not of warranty. Thank you Khang. Thank you Goodson Acura. He still treats my car as though it’s new even when it’s not of warranty. Thank you Khang. Thank you Goodson Acura. More

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Excellent service and Khang was the best. Better than Sewell and that’s hard to beat. Better than Sewell and that’s hard to beat. More

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Great service here as always- arrived at 7 and was out by 9. They always do a good job 9. They always do a good job More

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Goodson Acura offers a premium experience without unnecessary frills or the feeling that you’ll be paying more for lavish touches. Good service, always on time, good knowledgeable sales staff, alway unnecessary frills or the feeling that you’ll be paying more for lavish touches. Good service, always on time, good knowledgeable sales staff, always willing to help without a stuffy atmosphere. Just right! More

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Service Advisor today was fantastic care of my Mother’s Acura. We appreciate the honest assessment and fast turnaround at the last minute. Thank you, will be back! Acura. We appreciate the honest assessment and fast turnaround at the last minute. Thank you, will be back! More

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I had an excellent experience at the Acura dealership. The service was smooth, professional, and stress-free from start to finish. My service advisor KHANG NGUYEN was extremely helpful, knowledgeable, and The service was smooth, professional, and stress-free from start to finish. My service advisor KHANG NGUYEN was extremely helpful, knowledgeable, and kept me informed throughout the entire process. He made sure all my questions were answered and that my vehicle was well taken care of. I truly appreciate the great customer service and will definitely be returning for future service. Highly recommend! More

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Always consistent, excellent performance and service from all departments; sales, service, parts and body shop. all departments; sales, service, parts and body shop. More

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Excellent service. my service provider mr jonathan always take care of me .always smile. Speak politely. 5***** my service provider mr jonathan always take care of me .always smile. Speak politely. 5***** More

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