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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
986 Reviews

986 Reviews of Goodson Acura of Dallas - Service Center

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January 20, 2019

Reasonable service time. In and out. Only gig I have is that the oil minder reminder wasn't reset after the oil service. Kinda of a nuisance to have to do it yourself. Requires a visi More

by Aviation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter, Josie Parrent
Jan 21, 2019 -

Goodson Acura of Dallas responded

Aviation, thanks for servicing with us! We apologize your next oil change reminder was not set upon you leaving. We will pass your note along and appreciate you letting us know. We look forward to earning the extra stars on your next visit. Thanks again!

January 20, 2019

Efficient, quick, and thorough I took my RDX to Goodson Acura for its oil change and systems check. Received a good report with no add-on expenses which often pop up unexpectedly. S More

by Shelly123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Goodson Acura of Dallas responded

Shelly123, thank you for bringing your RDX to us for service! We appreciate your note and pleased to hear that Khang was able to provide an excellent service! Thanks again and see you next time!

January 09, 2019

Faulty fuse I had been using another Acura dealership in Plano for the past 4 years since I least a vehicle from them. I recently took my car in for an oil change More

by Adventurist
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
Jan 10, 2019 -

Goodson Acura of Dallas responded

Thank you for the note and mention of your recent service with us. We greatly appreciate you taking the time to leave feedback and we welcome you with open arms to the Goodson Acura family. Thank you for taking the time to note the experience and let us know when we may assist you next. Thanks again.

January 08, 2019

Service Report Goodson does an excellent job in their service department. In fact it’s so good that I drive to Dallas from Tulsa Oklahoma to get my car serviced. More

by Wiea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Jan 09, 2019 -

Goodson Acura of Dallas responded

Wiea, we greatly appreciate your 5-star rating and mention of your time with Dane! We look forward to serving you additionally next time. Thanks again!

December 24, 2018

Check Engine light Robbie was his usual efficient self in getting me in to have the problem investigated. The diagnosis was unusual in that the seat belt clip had malfun More

by rs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moises, Greg Blake, Robby Robertson
Dec 25, 2018 -

Goodson Acura of Dallas responded

RS, thank you for the positive feedback regarding your experience with Robbie. We are pleased to hear that getting your seat belt issue fixed was a breeze. Thanks for Choosing Goodson since 1999. We greatly appreciate it! Happy Holidays!

December 22, 2018

Excellent Service Stopped by dealership to have tire pressure checked and carwash as well as finding out what the A123 service reminder entailed. Was greeted very promp More

by Paul in TX
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Dec 24, 2018 -

Goodson Acura of Dallas responded

Paul, thank you for stopping in and thanks for the note and feedback mentioning your positive experience with Dane. We greatly appreciate you taking the time to stop by DealerRater and let us know how it went. Let us know when we may have the pleasure of serving you additionally. Thanks again and see you next time!

December 18, 2018

Good response but expensive I took my car in to check engine light. They were very responsive. Just ended up being too expensive for me right now. Johnathon Valdez was great as a More

by MDX Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Goodson Acura of Dallas responded

Thank you for the note and mention of Jonathan's customer service. We appreciate the feedback and we're always here when you're ready to get your MDX fixed. Thanks again!

December 13, 2018

Add accessory to car Called and set up appointment when part arrived and willing to work around my schedule. They quoted 1.5 hours to do the job and completed the task in More

by JG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Blake
Dec 14, 2018 -

Goodson Acura of Dallas responded

JG, thank you for the 5-star praise and mention of Jonathan! We greatly appreciate your feedback and look forward to the next opportunity to assist. Thanks again.

December 06, 2018

Service - oil change, tire rotation, check fluids The service advisor was knowledgeable and courteous and provided efficient service. He answered my questions and my service was performed within the o More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Dec 07, 2018 -

Goodson Acura of Dallas responded

Susan, thanks for the praise and mention of Eric! We greatly appreciate your note and look forward to serving you additionally soon! Thanks again and see you next time.

December 04, 2018

Good and Prompt Service Took the car in for oil change and coolant flush. Found out that it also needed the front and rear brake job. Had all these service done with good q More

by Sigma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Goodson Acura of Dallas responded

Sigma7, we greatly appreciate the opportunity to serve you. Thank you for the the note and mention of your experience. We hear your feedback on price and are passing your note along to our managers. Thank you again and see you next time.

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