Goodson Acura of Dallas - Service Center

AWESOMENESS! Upon my arrival to Goodson Acura, I was not in a good mood at all. Basically I was driving through a construction zone and so happened to blow out 2 o Upon my arrival to Goodson Acura, I was not in a good mood at all. Basically I was driving through a construction zone and so happened to blow out 2 of my tires. However when I got to Goodson, Dane made sure that he took extra care of me, I don't know if he saw that I frustrated or not, I mean really went the extra mile. He stayed over, even advise me of other things I needed, all while calming me down in the process. HATS OFF More

Excellent Service Experience!! I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jon I had an amazing experience with Goodson Acura last week. I took my TL in for the airbag recall. The service advisor who took my appointment was Jonathan Valdez. He was very professional and assuring that my safety was the #1 priority. He set the expectation of what I could expect from the time I dropped off my car to the completion of service. Upon arrival of my appointment, Jonathan was not available, but Richard Furtch greeted me with a smile and proactively took action to get me in and out with my Enterprise rental. Again, Richard was assuring and advised me not to worry about anything. Although this was not my first experience at Goodson, I have always appreciated the professionalism of the service advisors and the friendliness of the all of the support staff. A few months back I had to take my car to Vandergriff Acura in Arlington and vowed never again take my car to that dealership because their staff was not customer focused, poor waiting area and their overall inability to communicate effectively (I was receiving numerous calls from their marketing department and thought the calls were a scam because they did not identify themselves). Once my car was ready, I received a call from Jonathan, and was provided a verbal explanation of service and was emailed details on future service needs. Everything was broken down and prioritized and I did not walk away feeling as though I was being hustled or the dealership being shady. Both Jonathan and Richard were delightful, approachable to ask questions and did not rush me at all. My needs were met to my satisfaction. Overall, my experience was 5 stars across the board. I will continue to have my car serviced at Goodson! More

Thieves steal your stuff! If I could give negative stars, I would. I have been dealing with this 'luxury' dealership for the recall repair of my 2012 RDX. AVOID THIS DEALERSHIP If I could give negative stars, I would. I have been dealing with this 'luxury' dealership for the recall repair of my 2012 RDX. AVOID THIS DEALERSHIP AT ALL COSTS! If you do decide to take your vehicle to them, take EVERYTHING out of your car. A theft occurred while my vehicle was in their possession and they all-to-quickly pointed me to the clause on the service contract that they are not responsible for theft that occurs. Again, there are a handful of Acura dealerships in the metroplex. Have your serviced by a shadetree mechanic before you deal with Goodson. At the end of the day, your experiece is limited to the sum total of what the fine print says. NEVER GOODSON, NEVER AGAIN!!! More

Great job servicing my MDX Great working on doing everything so quickly. . In and out in less than 40 minutes. Did not have an appointment. Oil, rotate, service, wash and ready Great working on doing everything so quickly. . In and out in less than 40 minutes. Did not have an appointment. Oil, rotate, service, wash and ready to go. More

Best service yet I was really impressed with the service I received. Christian really knows how to connect with his customers. I was in and out in no time, and receive I was really impressed with the service I received. Christian really knows how to connect with his customers. I was in and out in no time, and received A+ service. More

Great experience every time I am there whether getting my car service or purchasing. I will highly recommend this dealership for any car buying experience. every time I am there whether getting my car service or purchasing. I will highly recommend this dealership for any car buying experience. More

First service experience My first time taking my vehicle to the service deptartment was so convenient. I was able to get in at the date and time I wanted, and greeted with ope My first time taking my vehicle to the service deptartment was so convenient. I was able to get in at the date and time I wanted, and greeted with open arms. They had me in and out with a loaner within 20 minutes. The service guys went above and beyond my expectations. More

Dealership review This is probably the finest service on my Acura that I have ever experience. My 2012 Acura was purchased new in Colorado while living there and from This is probably the finest service on my Acura that I have ever experience. My 2012 Acura was purchased new in Colorado while living there and from the very first driving it had a hesitation when starting out slowly after starting. Took it back to the Dealer in Colorado a couple of times and they just blew it off as the way the Acura TL was designed. This continued until recently when Goodson told me that it needed an induction cleaning (33,000 miles). Wow, now the TL performs better than when new and is wonderful to drive thanks to the great Technicians at Goodson. Everything else that I have experienced at Goodson's in the last two years is absolutely GREAT!!!! More

Great service as always!! Prompt and polite staff. Everyone eager to help. Second vehicle from them and they make it easy to do business with. Prompt and polite staff. Everyone eager to help. Second vehicle from them and they make it easy to do business with. More

TRYING TO DO THE RIGHT THING BY GOING TO THE DEALER So I take my 2012 Acura TL in for the recall on the airbags to be placed on the waiting list. As I was talking with the service agent, someone took my So I take my 2012 Acura TL in for the recall on the airbags to be placed on the waiting list. As I was talking with the service agent, someone took my car to the back for God knows what cause all I was doing was getting on the waiting list for a new part. Later that day, I notice my car was sounding funny. The next day I was driving and my battery light comes on. So my husband takes my car to an Acura dealership in Arlington and they put it on their machine and nothing wrong came back, just needed a new battery. Purchased a battery car was fine. The next morning was leaving for work car would not start. Got my car towed back to the dealership in Arlington now they are saying my alternator went out. REALLY????? But not even 24hrs later your machines and mechanics said nothing was wrong. I am confused are you, I know thing happens but I haven't had any problems with my car until I took it to the dealership. Do you need money that bad to sabotage customers? No wonder why people rather take their cars to shade tree mechanics. I GOT MORE THAN I BARGAINED FOR!!!!! More